SpaSalon.us has a rating of 4.5 stars from 188 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SpaSalon.us most frequently mention customer service, pedicure chair, and free shipping. SpaSalon.us ranks 1st among Spas sites.
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Myself and my family member's salon have all purchased spa equipment from SpaSalon.us and we are all pleased with price, the quality and products available. The interest free time for payments is a BIG factor in our decision to purchase from SpaSalon.us for our equipment needs. I hope that people friendly part of Doing business never ends!
Do not buy from this website they do not send the product that you order then they call you and try to give you an alternative than you're waiting three weeks for them to ship it and then they don't ship it and then you ask for a refund and they charge me 30% restocking charge
Myself and my family member's salon have all purchased spa equipment from SpaSalon.us and we are all pleased with price, the quality and products available. The interest free time for payments is a BIG factor in our decision to purchase from SpaSalon.us for our equipment needs. I hope that people friendly part of Doing business never ends!
Excellent! I chatted online first with a customer service agent who was very helpful and then placed my order online myself. Very easy! Great selection and pricing.
So far everything was pretty easy, I'm looking to finance of course with such a large purchase but the application was also very easy. I hope I'm approved and get my order by my open date
It was a good website. I don't shop much online so it was okay for the first time. I had one question and the customer assistance representative was great and helping me.
I have to say that I had a few questions and did the live chat and they answer all my questions and also sent me a description of what I was asking. I also was connected to a sales representative and place my order and she was also very patient with me and walk me though the whole process, I'm very excited and can't wait to receive the pedicure chair I just order.
Very good customer services. Phuc is so patient, and professional. He explained all my questions about the items which I would like to order. I hope that my first purchages from the company will come on time, and as good quality as their customer services.
I have made large purchases with this company over the last 10 yrs and they have excellent customer service and products.
This website is super easy to choose with so many choices. Once i narrowed it down I called and spoke to a very patient sales rep. Her name, i forgot to write down. She answered all my questions. I like that the price is exact no extra charges for the tech stool either. I am slowly replacing my current nail salon equipment and will do it here. I wont go anywhere else they have everything I need and great people to work with. Thank you.
Very simple method of transaction. Leaving you more confident in your purchase. Will be doing business again in the near future.
However, this time my item arrived later than the previous one.
Hope the next time will not be like that. Thank you!
I congratulate you on the simplicity and ease of your website. I refused to contract a service technician to make a service call just to diagnose my problem, then a return call to maybe solve my problem. With your site, I'm taking a chance on ordering the right parts and should repair my spa chair myself for a fraction of the cost. Thank you very much.
First of all, let me explain. Spasalon.us. Us has the best price. I've went to all different places and nobody can compare to their quality and price. I'll definitely recommend them to fellow salon owners.
Customer service when I called with questions about the product where top well above any I've had from other company's. AAAAA+++++
I spent almost $6,000 with them! They took over a month to deliver it to me because they order it from other stores. When it got to me some of it was damaged (which is how I learned that it's a middle man company). They then had me get in contact with the actual suppliers. One of the suppliers was Hollywood nails & beauty supply. They fixed the issue very quickly by sending out replacements. I ordered another manicure table DIRECTLY from them since they were sending out replacements anyway. I received everything in about a week and a half! The other supplier, they didn't give me the name, but the # is *******634, they would not replace my nail dryer table that came with the marble AND wood cracked down the middle because it had been over 7 days! That dryer cost $705 PLUS S&H! So now I have to buy another one! Spasalon.us then tried to get me to BUY the replacement for $207 PLUS $300 Shipping! NEVER WILL I EVER SPEND THAT MUCH WITH A COMPANY WHO CANT GUARANTEE THEIR PRODUCTS WILL COME TO YOU UNDAMAGED! They are also hard to work with when you call them. A lot of transferring you to the next person!
Ordering with the sales department and Byron was very smooth and efficient. It was nice that the products were in stock and will ship out as soon as possible. We will always continue to give our business for our items needed for our pedicure chairs in our business to spasalon.us
Do not buy from this website they do not send the product that you order then they call you and try to give you an alternative than you're waiting three weeks for them to ship it and then they don't ship it and then you ask for a refund and they charge me 30% restocking charge
I made this purchase for my brother's salon who has a salon in a new shopping mall. I live in NJ and found that it was very easier to select everything on SpaSalon.us when comparing to other sites, and purchase just the right a salon package. As my brother said after delivery, Now everything looks great for his salon! Good job! Thank you
Got ignored from spasalonus after they sent wrong orders. Just trying to have a reply. The owner should be more reliable to run a better business not just sold and hide.
Lisa is very responsive and efficient. I never have to wait for a reply, and she always seems to find what I need despite the limited info I give to her. Spasalon is a pleasure to deal with.
Do not hesitate! You are in the right place. :) Highly recommend! Byron is seriously the best! Thank you so much for all of your help. I truly appreciate your time, patience, and extraordinary customer service. Above and beyond.
I have been using SalonSpa.us for years when acquiring different products and equipment for my salon and day spa. Their prices are reasonable for the quality products they sell and the customers service has always been spot on. I would have ordered the wrong item in my most recent purchase of a replacement part, but called and was kindly redirected to the right part within minutes. Sales and service have always been knowledgeable. Shipping has always been rapid.
Enjoyed my first experience. Product was delivered on time and at a good price. Even set it up which was a big plus! Excellent experience, shipping was high but considering the product, i understand
Sales person was friendly and helpful. He directed us to the website where we were able to browse and purchase the items we wanted. One of the quickest online purchases I have ever done. Plenty of communication and support during the whole process.
I ordered my pedicure chair online after hours and called up customer service the next day and they were able to help me with my order to Expedite the shipment for me to meet my needs. I am happy with their quick response. Overall happy with the service.
I bought this part for my pedicure chairs cheaper 7 years ago then my order today. That don't make sense. The option of picking up order at your local store to save on shipping should be an option for customers. But I'm glad the part is still in stock and I was able to find it online at SpaSalon.us
Be careful with spasalon. Us they are Cheating and lier, I returned the item and they didn't refund money and they asked me send another the payment then they will refund but they don't, now I call Lisa and store manager but they never answered or call me back, please don't send any money if they ask. Lisa is really bad service
Products used:
Cushion sheet
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