Sonic Drive-In

I ordered a hamburger with (Ketchup, mayo and mustard). I got a cold cheeseburger so I sent it back that was a big mistake. I end up getting a burger with heavy mayonnaise. I threw it away & took my loss of the burger plus tip then went down the street to DQ and bought a meal for the price I paid/tip I GAVE to Sonic. I paid with my bank card and I don't have a receipt- I don't remember getting one.

I went to sonic one night to get a single Burger with everything on it. And they left practically all the toppings off. And when I complained and gave them the Burger back they did not even come back to the car. I just left without even getting a burger although I paid for it. Haven't been back since until today and the burger was nothing like Sonic of 10 years ago.

Had a hiccup with my receipt(s). But, Ilene took care of me. I ordered the new bbq sandwich and it was really delicious. Makeala brought out my meal, she was an awesome person too.

I ordered 10 of the 1.99 double cheeseburgers. Was excited to get em cause I didn't have to cook dinner that night. Got em.home and took em out the bag, and to my surprise every single burger was smashed beyond recognition,and basically thrown in the bag. A few of the burgers were half wrapped. I.was highly disappointed. I spent over 20 dollars on burgers and they was unpleasantly smashed like seeing food in the garbage. I have no proof didn't think I needed proof

Fries were cold and stale, at least a couple of hours sitting with no heat lamp, paid extra for a cherry coke with extra cherry flavor and add real fruit, barely tasted cherry and no fresh fruit at all. I haven't eaten my burger yet bc everything else was bad. Waiting to get home to hopefully recook fries to make them edible.

The fries were cold and hard. Like they were old. The burgers where dry AF definitely lacking any condiments. Will never eat here at this one again. It was in Oroville CA.

Went to Sonic in Latham, NY last night. We had a double cheeseburger, hot dog, tots, and onion rings. All of our food was delivered cold to the car. Most of it went in the garbage. I was able to drink the shake that I got. Will not eat at Sonic again.

Went to Sonic and seen the advertisement for Cherry limeade, looked really good.
So after ordering my granddaughter her food,
I decided to add a Cherry Limeade.
What I got was definitely not what was advertised,
No Cherry no limes. VERY DISAPPOINTED!

This is now my 3rd time coming here that I ended up leaving. First time, I left after waiting 20 min for a large sweet tea ordered on the app, that I never received, 2nd time I left after waiting 20 min with half of my food cold because they brought out half of my order and I had to wait for the part they forgot 15 min later. Today, after 30 min of waiting on my mobile order, pushing the button multiple times with no response, calling customer service for a mobile app refund while waiting 10 min for someone to come on the speaker, l'd had enough. Never again, my lesson has been learned. The manager, young kid, finally came out, said he would personally make my order, but it would be another 15 min. No thanks, as I sat there watching customers walk up to the door taking food back. 45 min of my time wasted.

Visited this store on 5/2/24.11-15am. No one in line. This is a brand new store and I was very disappointed in what I received. Pretty much cold and must have been sitting around for a while. Won't be back anytime soon.

I was eating and I found a piece of gum in my onion ring. I dont think ima order that again but I will definitely come for fries

It was hard to understand her through the speaker and her responses were direct and seemed very rude. She took the wrong order and gave us the wrong food.

Emma was a great help, she had great customer service! The food tasted fresh and great! I will definitely be coming back! Thank you Emma!

Arrie (grandson) writes: The service was Terrible. My food was so bad when I opened it, I almost threw it out the WINDOW. I had ordered a hotdog. They forgot the chili to the hotdog which was cold. The milkshake was OK, but I had mashed up cherries; why did they do this?

Me (Grandpa): we had to wait at least 20 minutes. Is this fast food? (Sonic means super fast). My fried chicken sandwich was so salty I could only eat about 1/3 of it and put the rest in the garbage. The chicken pieces were covered in some indescribable goo on a soggy roll. We swore that we would never go to a Sonic again.

Yummy and goodness really good service fries were good and crunchy slushy was slurpalicious thanks sonic!

Get my food wrong constantly lies about the machine malfunctioning and losing our order food came out cold gave me the wrong drink only half a thing of fries didn't give us the sauce asked for 0 out of 10

Ordered an Oreo blast and the thing came with a few crumbs on top of the balst and none inside or at the bottom. Just terrible!

Bad customer service. They have no mannerisms. Instead of handling your food to you they throw it at you! DONT EAT THERE!
Florence Sonic. They don't even deserve a star.

Me and mi amigas walked into the kitchen and SAW the chicken tenders and they proceeded to tell us that there "all out"! The audacity.

So I go to this Sonic on wheeler road and they are so nasty and cheap they gave me the smallest order of tots like really who yawl think yawl feeding a chile never again

I paid 4.00 for this this it is not worth I wouldn't pay no more then 1.00 for this. Don't waste your time or money buying this

Be careful where you set your cup somebody will help their self to your favorite drink buddyman helps himself every time he gets a chance

Waited in drive thru line for 16 minutes...only 2 cars in front of us...someone finally started to take our order then just stopped...I said hello several times no response...drove around to window a lady was standing at register she looked at me and then just walked off...someone else walked over to register but never once opened window or acknowledged me...I manage a restaurant and I would never treat or allow any of my employees to treat a guest the way we were treated...we have endured the long wait at this location before but to be totally ignored is a totally new level.