Smilelove

I would be EXTREMELY cautious in choosing SmileLove as your provider. I started this process in Aug of 2019. To this day I have not received my aligners. They lost our first impression kit and after sending in the second one I still have nothing. I requested to cancel and a refund. After this request customer service has stopped responding surprise surprise. Per their own words they are currently experiencing internal problems.

I have been paying for my treatment since 9/19 and I have still of received aligners. I have called, emailed, social media messaged, contacted the BBB and Affirm and still no response! Don't believe me? Check social media! They posted that they were finically in trouble months before COViD but do not have a solution to fulfill orders or issue refunds. Pay more to a LEGIT company! I will be out $1300, along with hundreds (maybe thousands) of other consumers.

The quality and fit of the product is so much better than smile direct it's not funny. There product is what it should be, great. Response time is a little slow.

Placed an order Wednesday, January 22,2020 2:32:20 PM PST. Smilelove Order # = F*******, in fact. They accepted my $1345. 00. They did send an impression kit and we started. Then the pandemic hit.
I was patient for quite some time, but enough is enough.

They claim to still be in business to this day, February 2,2021. They have refused to refund my $, are not providing services (which I would not want to accept now anyway), and refused to respond to a Utah BBB inquiry in the matter.

This is not the behavior of a company operating in good faith.

I have not received my aligners yet. It has been approx 45 days since my initial order. It would really help if the impression process was a little easier. Just simply labeling the upper and lower mouthpieces would be a big help. They will send you a booklet to call or login to visit with an impression specialist, however it was two weeks out before an appointment could be booked. This type of product is great for individuals with a busy schedule, its just that they do not cater well to individuals with a busy schedule because customer service is very slow to respond or provide assistance. There could be simple changes to make the process a little more streamlined like text a youtube or video link with an impression "how to", label the upper and lower mouth pieces, etc.
I hope to have aligners at some point.

This company lost all money in January, and completely stopped contacting customers. In April they announced they were out of business. They've sent no refunds and will not respond to the BBB and Attorney General in Utah. Hundreds of complaints have poured in. They need to issue all the refunds they owe!

I contact daily for my refund but they will not reply to emails, calls or messages on social media. I never received my braces and I want my refund!

Payed in full Nov 2019. After not approving the treatment plan I was promised a refund according to their policy. That's when they startEd ignoring me. I've complained through the BBB. Also I continue to contact Smilelove but still no refund or response. They are the definition of hypocrisy and a disgrace to business everywhere.

Over a year to get the aligners, retainer broke after 1 mth. Paid for new ones-over 3 mths and haven't received. Broken every promise they've made. Supervisors and reps are a joke. Go elsewhere!

I paid up front $1400. Process started well and company was very responsive through text. Once I received my preview and could not approve because it was clearly not based on my impressions, everything changed. Two months of trying to get my concerns addressed or a refund they would not respond to any of my communication (text, email, online contact, and phone calls). They do not honor their policy, they just ignore you. I have no aligners and they have my $1400.

Hi all you fellow skeptics! I posted an honest review on Smilelove's Facebook under the visitor posts section back in July 2019, or was it June? Anyway, I included some photos and my ups and downs with this company. I am nearing the end of my aligner treatment and all is going well.

This company is worst! I prepaid for the liners, received the molds and got started with the impressions. But when it came time to verify that they were correct they never responded, I sent in the impressions and they were quick to send them back. Once again zero assistance with getting the impressions back, now I have been trying to get my money refunded and cricket's. They won't return any phone calls or emails. Total scam

Spent $1500 here back in February still have gotten my Aligners so I asked for a refund and they refused (going against their own return policy). They stopped production of their Aligners but are still taking new customers who'll end of paying but will not receive their Aligners. Save your money and go somewhere else

Took forever to get my original order and to get responses back. I also ordered two sets of retainers. One they completely forgot about and have still not received nor has anyone responded to my emails about when I will get it (it's been 7 months now). Pay the extra money and use any other company

I worked my $#*! off as a dishwasher in a nursing home to try to earn money for these. My teeth look so bad that I try not to ever smile. I did all my photos and impressions and all they did was send an email saying how broke they are and that they were trying to restructure them maybe they could do mine. I haven't heard from them since. I can't even get a refund. If you haven't paid yet, don't do it! They are charging more now and you probably won't get your stuff either.

I ordered my aligners and paid in full back in March. Received impression kit and mailed it back. Haven't received aligners or got a response from the company since after multiple attempts. Filed BBB complaint and they have an F rating. They are still taking orders from customers even though they are out of business. Please do not purchase from this company.

I've been waiting for MONTHS for my aligners (the actual devices, which straighten your teeth). This company is in shambles. They're not even responding to my inquires about when (or if) I'll receive my aligners. I've completely lost faith in this company. I spent $1500 in December 2019. Here I am in April 2020 and I'm still waiting. Don't walk, run from this company. It's a complete and total joke. Its customers are the butt of that joke. It's an absolute disgrace.

I attempted to order a new pair of retainers after my treatment, and they waited 25 days to contact me. When they finally got around to it, they tried to send me a kit to make new molds, instead of using data from my treatment. Their website specifically states that they keep customer data on file so that new retainers can be reordered with ease. Be warned that this company is deceitful and does not communicate well with it's customers.

I have been paying $88 dollars every month since December 2019.
I don't have any services for the money I paid.
Because I don't want my credit score to be ruined.
I must pay the remaining month through a company called affirm. I feel an environment and stop payments for them. But they are I can't give, saying that they should cancel, and in smilelove smilelove is not giving any answers in my email. I will fight them.

This company doesn't have a phone number to call people. They don't respond to emails or texts on the number listed in their paperwork they send once you have purchased the aligner package ($1600-$1800)
They have dozens of complaints on BBB with not one complaint being responded to by the company. I would highly advise that you DO NOT PURCHASE anything from Smilelove.

I purchases aligners in December of last year. Everyone was super responsive when getting the impressions done, however since then they have completely stopped responding to me and I am only finding out now that they are still taking orders while no longer saying they will ship any product. I purchased the aligners in full on my HSA card which will not refund me as it has been over 90 days since the purchase. This is just plain fraud. I filed a complaint at the BBB and I am also planning on filing in small claims court hoping to redeem some of my lost funds.

Company seemed great so I put $300 down and got my impression kit pretty fast at End of February before all the shutdown stuff. I sent them pictures of the practice putty impressions to see if I was doing it correctly beginning of March and they still to this day have not gotten back to me. They took my first months payment the following month so in total they have taken $360 from me. They will not answer texts, calls, emails, or messages on FB messenger. I don't know if I will ever get my money back stay away from this company.

I paid to have corrective trays made for me through SMILELOVE nearly 6 months ago. Each time I tried to submit my impressions so they could produce the trays - -they were unacceptable. I tried 5 times; I even consulted with a dentist. No product was provided to me. So -- I asked for a full refund based on their refund policy. I emailed them 3 x's, chatted with their 'customer care' reps online and called them. They have failed to acknowledge my refund request. Black hole. They have full payment for something they never provided to the consumer.

Smilelove has not been able to help me for over a year, they keep responding to my emails with the same useless garbage. Their phone line does not work. I've been trying to get my final retainer replaced for over a year. DO NOT WATSE YOU MONEY with this compant