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How would you rate Skype?
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Germany
1 review
0 helpful votes
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Cannot search members on Skype, returns error messages.
Messages undelivered, never received.
I believe Skype is hacked, probably internally by it's own staff.
Do not trust this app with any personal info.
Dishonest charges to bank without permission. Corrupt company earlier comment did not show here, This site not tor friendly, they want to track you.

Date of experience: November 1, 2019
GB
16 reviews
118 helpful votes
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I stopped using Skype a few years ago and this is why. I was getting one friend request after another from these so called women that kept sending me links to join porn websites. Blocking and reporting was not working as they just kept on coming. Read the Skype forum and other people were having these same issues but staff weren't listening and only closed the threads. In the end I got so annoyed and fed up with it, I quit Skype.

Date of experience: May 29, 2020
GB
2 reviews
0 helpful votes
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I use skype to keep in touch with distant friends and relatives. We can call each other and even see ourselves through webcams. Most technical problems are easy to fix cuz they are not always the fault of skype but of bad mic or camera

Date of experience: November 5, 2018
Netherlands
15 reviews
96 helpful votes
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Terrible IM program unreliable. Cannot change computers-you will not be able to login. If you travel you skype will be unavailable to you since they automatically identify you as a hacker and block your account. Spy on your chat and will delete your account for promoting other im programs. Corrupt, incompetent company with bad user interface and poor support.

Date of experience: April 3, 2020
Pakistan
2 reviews
0 helpful votes
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Skype is valuable in business, It permits individuals to work from the home, it has numerous accommodating highlights including bunch video considering that saves a great deal of movement time and cash for the organizations, organizations can speak with associates, and it assists the organizations with conveying bunch gatherings from better places.
Easy to use.
Easy maintenance.
Easy to connect to another person.

Date of experience: July 9, 2021
Missouri
1 review
0 helpful votes
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No help with problems
March 26, 2021

One day my skype account didn't work. I undated everything nothing! After some time I finally tried to cancel my subscription but couldn't. Had to call my credit card company to shut down the card. Even to write this review it says if I don't include my subscription It may not get posted. Terrible.
Larry

Date of experience: March 26, 2021
France
9 reviews
9 helpful votes
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Positive reviews must be from skype employees or those who use it on one device only and are technically ignorant.

Skype is basically spyware. It spies on your browser activity, recording and tracing it while u use skype instant messaging.

Run by microsuck they will delete your account for criticizing them in your private skype messages.

Slow to load and sign in. Frequent login problems. Cannot change devices or account will be blocked-another spyware feature.

Try line. It's better. In fact there are many IM programs that are better than skype.

Date of experience: July 31, 2020
Maryland
60 reviews
209 helpful votes
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Skip Skype" or the "Continuing Saga
April 16, 2018
Updated review

Signed up for Skype and used it for a few months and it worked well. The nightmare began when I tried to cancel my subscription. You may find this hard to believe but first I had to create an account to close an account. HUH? Anyway, after several attempts over several days I was finally able to chat with customer service. I explained that I wanted to cancel my subscription and guess what... SHE COULDN'T DO IT! She was however, able to direct me to a previously unknown page. I completed the process and now the coup de grace. On a virtually instantaneous internet service with electronic account maintenance it will take 30 DAYS! I guess they just want to get one more monthly payment? UPDATE: I waited the required month and would you believe I was still unable to figure out how to cancel the service. Solution: Cancelled auto-pay with my bank. To Skype I say "Nanny, Nanny Noo Noo!

Date of experience: April 16, 2018

Skip Skype (or just be prepared).
March 15, 2018
Previous review

Signed up for Skype and used it for a few months and it worked well. The nightmare began when I tried to cancel my subscription. You may find this hard to believe but first I had to create an account to close an account. HUH? Anyway, after several attempts over several days I was finally able to chat with customer service. I explained that I wanted to cancel my subscription and guess what...SHE COULDN'T DO IT! She was however, able to direct me to a previously unknown page. I completed the process and now the coup de grace. On a virtually instantaneous internet sevice with electronic account maintenance it will take 30 DAYS! I guess they just want to get one more monthly payment? Greedy.

Date of experience: March 15, 2018
Ohio
76 reviews
124 helpful votes
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Personally I really like skype but sometimes its really slow or I cant here what the person on the other end is saying. Sometimes it just cuts off the person but on rare occurrences does skype have issues.

Date of experience: August 9, 2018
New York
61 reviews
313 helpful votes
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Just like anything else Microsoft buys, when Microsoft buys it, it turns into absolute crap real quick. If you're gonna use this malware/spyware, I suspect using it on a mac so your chances of getting infected are much more slim.

Skype, you were doing just fine until you partnered up with Microsoft. Now my Skype account that I signed up with through facebook several years ago, no longer works and all my conversations with friends are gone because you require a Microsoft email to sign up. I had to sign up for one just to use Skype.
You're supposed to broaden your platform not narrow it down.

Aside from that, it gets 2 stars instead of 1 just because I been using it for years to keep in touch with family members and loved ones. Skype is a better alternative for this than Facebook because you're just talking to people. Not venting out all your life's problems in a public post. Skype works well with all that.

But now it's time to do away with you, Skype. This is goodbye.

Date of experience: March 13, 2018
Canada
7 reviews
12 helpful votes
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I remember in the begining...
These Skype ONLY webcams...
Boi oh boi did i get ripped of by Skype Hype
I never liked it and or the idea of it.
Now though, i can accept the idea,
But again. It won't offer canadian numbers
And is an app only call thing. So wifi needed.
Textnow does the same for free. And offers Service providing for around 20~40$ so...
Just sad they also are not in canada yet id pick it up over my landline
But skype to me. Remains just an overhyped brand like facebook.
It was indeed the one that launched the whole crave so ill give it credit to that

Date of experience: July 28, 2018
California
1 review
0 helpful votes
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Is it just me? I've scoured the skype website to see if I can chat or call support and can find nothing. Every time I try to weave my way through the "Contact us" category to an actual person I end up back in the same Groundhog day of their virtual agent trying to guess(badly) at what my problem is. It SHOULD NOT BE THIS HARD. I ordered a monthly international credit for 200 minutes to Nicarague, assuming this would be more or less a 30 day thing, for $30. Turns our it expired at the end of THAT month... 3 days later. It also never worked. I'm trying to call to rectify the situation and it seems impossible. If anyone knows the fast track will you please share it with me?

Date of experience: April 4, 2021
Poland
1 review
0 helpful votes
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Big mistake
April 8, 2021

I needed to switch my phone supplier as Skype did not integrate with my new CRM and it did not work most of the time either (they blamed my WiFi, but all other communication systems work fine).

I followed the full switching procedure several times together with the new telecoms provider but Skype have been extremely unhelpful, refusing to provide the details we need, leaving us to have to keep guessing and use trial & error.

After nearly 6 months of trying to get this resolved, I have had to cancel the Skype contract and lose the phone number too. Not ideal for my business, but I cannot spend any more time chasing them up.

When you need to contact them, it takes a significant amount of time waiting in queues and then waiting for each response as the support operators assist multiple people at a time. They then never get back to you when they promise (despite telling them I don't believe they will get back to me - they insisted they definitely will and make promises which they inevitably always break).

Taking this service has been a big mistake.

Date of experience: April 8, 2021
North Carolina
9 reviews
19 helpful votes
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When you're in a long distance relationship- it's an essential. Thanks to Skype, my boyfriend and I can do everything from cook together to playing online scrabble. It's been a godsend while he's been three hours away!
Video quality is relatively poor- but it honestly doesn't bother me.

Date of experience: September 10, 2012
California
8 reviews
13 helpful votes
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I've been using this application for 2 years.
It keeps my family and I connect virtually. Video chatting makes us feel that we're so close.
Skype is a great instant messenger to keep in contact with friends. It has better video quality than other instant messengers, e.g. Yahoo and MSN.

Date of experience: March 12, 2014
Malaysia
5 reviews
17 helpful votes
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Skype is great, but sometimes it becomes a pain. The reason is I bought a single country subscription for one month, but the available minutes I consumed in like 10 days, so I wanted to renew the same package by paying its monthly fee even in just 10 days, they didn't allow me to. All they said is buy our upgraded package of minutes right now, but you can't renew the old one until one month is completed, nor you can add minutes to it nor you can upgrade. Skype's video calls are good, but if your internet connection bugs a very minor or little bit, the call will start disturbance, while at the same connection with minor slow I used Google voice and it works great.

Date of experience: June 10, 2011
Maine
2 reviews
2 helpful votes
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I have been using skype to keep in touch with many of my family members and loved ones this is an easy way to add us all to video chat and keep communication going and watching in real time our family growing together. Even being so far apart :)

Date of experience: May 19, 2016
Texas
13 reviews
59 helpful votes
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Arrggghhhhhh very frustrated with their service. The software can be buggy, latest update has come with multiple problems, cam and calls are dropped. The damn window keeps popping up every minute which is very annoying, gets in the way of whatever work you're doing.

I used to recommend skype, not anymore, won't use them again til they fix their buggy software.

Date of experience: December 19, 2009
Texas
5 reviews
14 helpful votes
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MICROSH_IT RUINED SKYPE
September 1, 2019

Like everything else they touch microsuck ruined skype. It's hacked, u cannot maintain the same id/account. It's slow as molasses and they are dishonest, charging me for phone credits I did not approve after lying that they would not be imposed for several weeks. Bunch of wankers, I hope they are getting good salaries for their scam product. There is no limit what people will do to keep a job, they will work for liars and scammers and pretenders. U cannot keep the same skype id if you change computers without going through a bunch of bureaucratic crap verification procedures that usually fail. Their interface is very user unfriendly and you must stumble around wasting a lot of time trying to figure out how their crap program works or doesn't. Hopefully Trump will break up some of these consumer abusive companies, and now would not be anytime too soon. Started by a thief, billy boy gates and descending into a big incompetent company that, after years and years STILL cannot produce a good OS and is becoming more and more abusive with its totalitarian spying on your net activities. Really, these people should be in prison, not making money on the net. Sitejabber must be in cahoots with MS, since you cannot use a proxy to post here and you must enable javascript so they can track and profile you and maybe even ID you.

Date of experience: September 1, 2019
Virginia
1 review
1 helpful vote
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I think I ahve no lcue who or what they are. Never been on the site before. Yet I am being billed multiple times a day? How did they get my information? Research online shows this is an on going problem with Skype.

Date of experience: October 28, 2009

Overview

The overall reputation of the company is mixed, with users appreciating Skype's utility for staying connected through video and instant messaging, particularly in personal and business contexts. However, significant concerns arise regarding technical reliability, customer support, and billing practices. Many users report frustrations with software bugs, account access issues, and unresponsive customer service, which detracts from their experience. The sentiment indicates a growing dissatisfaction with the company's handling of problems and a perception of dishonesty in billing, leading some users to seek alternatives. Overall, while Skype remains a popular communication tool, its service quality and support require substantial improvement.

This summary is generated by AI, based on text from customer reviews

service
13
value
13
shipping
7
returns
7
quality
14