Six Penny

NO customer service department to speak to.
Sofa with down is only 28 percent down-FIRM for a "down" sofa.
I have a email from Sixpenny customer service. In this email they said NO chemicals or flame $#*!ants are used. BUT on their website (in a area not very easy to find) they state they do use flame resistance chemicals on their sofa. Which is it...

Got a beautiful daybed from them a month back. We got the Elias daybed and it was such a great investment on my husband and my part! We love to take day naps and this is our new favorite place to do so! So wonderful, I love it

I requested sample swatches, to gauge which fabric I'd like my custom piece to be made with. Without any cause, my swatch order was cancelled. Reason listed was "irregular activity". For... requesting the fabric samples THEY provided? For their provided price of free? (I have and am fully willing to pay for shipping, pay per swatch, etc. so this is THEIR choice). I wrote to customer service and received, FOUR days later, the SOLE response I have to date received from them; Wherein the customer service rep leads with "Sixpenny reserves the right to not fulfill orders at its own discretion per our terms and conditions" (Let's ignore the snark in that for a moment because it gets even worse) and ENDS with "We'd be happy to answer any questions you may have... and make swatches recommendations"

You know, the swatches I did not ASK for recommendations for, because I REQUESTED them myself, per my OWN interests. I don't want the "say yes to the dress" treatment where some overpaid helper is getting a cut by putting me in what THEY like, I know what I like and I wanted to have physical swatches to put in my space, in my lighting, to determine which looked best. No amount of third party opinion can beat that.

Oh, but don't worry, "The Sixpenny team" opened with "Hope you are well. Thanks for reaching out." and ended with "Thank you and wish you a great day"

The great day that was over 2 weeks ago, with a prompting reply from me in between to try and get an answer to my return question of, "You say I can ask you about swatch recommendations, and yet, when I made an order for swatches, you cancelled it. What good do swatch recommendations do me, if you won't let me GET said swatches?"

My prompting e-mail has had 9 days lapse, and still no response. It's been the entire month of march that this encounter has been happening, and I still neither have swatches, nor a reply to my e-mails. Literally just the one that was chock full of nothing but snark and unwarranted attitude, and a cancellation of swatches. Absolutely do NOT recommend this company unless you're willing to just... take what you're given and never hear back.

While the sofa at Sixpenny were quite expensive, I would say that it was money well spent! The feel of the product was luxurious and the sofa was so cozy! It looked so good on my living room and brought out a nice look to the whole room as well