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SiteGroundReviews 561

4.2
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SiteGround Reviews Summary

SiteGround has a rating of 4.2 stars from 561 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SiteGround most frequently mention customer service, support team and response time. SiteGround ranks 24th among Web Hosting sites.

service
128
value
120
shipping
17
returns
23
quality
112
This company responds to reviews on average within 0 days
California
2 reviews
3 helpful votes
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I joined SiteGround for only $59.00 for the first year using a discount.
The Year was over, now paying by the month $39.00.
I tell them I will leave, they offer $189.00 a year.

So Old Customers cannot get the $59.00 a year.
You either pay $39.99 a month, or if your lucky get offered $189.00 a year.
So I told them I will leave, they do not care.
This seems to be another woke DEI company who no longer
Focuses on loyal customers, and only focuses on new customers.

They make it really hard for you to backup everything, including databases, to leave!

So I leave to get another $59.00 per year, renewal $119.00 in print.
Not like SiteGrounds renewal scam built to screw loyal customers.

Date of experience: February 2, 2025
SiteGround W. — SiteGround Rep
6 months ago

Hello John,

Thank you for taking the time to share your direct feedback. We’d like to clarify how our pricing works and assist with the specific case.
When you first sign up with SiteGround, we offer a high introductory discount on our shared hosting plans. This allows you to test our services without a bit upfront commitment and determine if we’re the right fit for your needs.
The renewal price reflects our regular rate, which enables us to maintain the high-quality service, support, and continuous improvements.
We always strive to communicate this clearly upfront, displaying both the promotional and regular prices on our website (https://www.siteground.com/web-hosting.htm) and sending email reminders before renewals. Existing clients can also benefit from lower prices when renewing for longer periods of time.
If you decide to move your site away, we offer full access along with easy-to-follow guides for creating full backups, including files and databases:
https://eu.siteground.com/kb/how_can_i_create_a_full_backup_of_my_website_/. Additionally, our support team can assist in manually preparing a one-click downloadable backup for you as an additional service.
We regret that we couldn’t find your account details here to review your case more thoroughly. If you’d like, please reach out to us at feedback@siteground.com so we can better understand your case and offer the right solution.
Your experience is important to us, thank you again!

Best regards,
The SiteGround Team

Maryland
1 review
0 helpful votes
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Viktor Pet
June 20, 2024

Loved working with Viktor he is very clear, and provided the best professional support and clarity!
Will definitely recommend Siteground.

Date of experience: June 20, 2024
Ohio
2 reviews
0 helpful votes
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Siteground is worth it
June 15, 2024

Hello everyone; siteground is worth the price due to its great services and backup features, also let's not forget the quick understandable customer service. I recommend siteground.

Date of experience: June 15, 2024
Tennessee
1 review
0 helpful votes
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I am new to web development and hosting. You could call me an entrepreneur. I still suffer from imposter syndrome. So, I had a client that I built a site for contact me and say their emails quit working. I had no idea that what I had done messed up their entire workplace email system. Needless to say, I was scrambling to figure out how to fix it. It dawned on me to contact SiteGround for help and the representative (via chat) walked me through step by step how to resolve the issue. I learned a lot and got all the help I needed. Thank you, SiteGround!

Date of experience: June 7, 2024
California
1 review
0 helpful votes
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I have very few problems with SiteGround services but, on the occasions when I have a problem they are always there to help. Very professional and patient. Far better than the more widely recognized companies. The Motley Dog Training team recommends SiteGround.

Date of experience: June 6, 2024
Thailand
1 review
0 helpful votes
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Today, I dealt with Nikolay.G. I think the G stands for gangster; what a superstar. But seriously, every chat I've had with them has always been positive. Thanks to the team at SG.

Date of experience: June 1, 2024
California
1 review
0 helpful votes
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I feel supported
May 17, 2024

Site Ground's customer service is why I switched and why I stay. The rep stayed on the chat with me while I successfully made a domain transfer and helped me through it all. I felt at ease and supported throughout the process.

Date of experience: May 17, 2024
California
1 review
0 helpful votes
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Efficient resolution
April 27, 2024

Efficient resolution, answered many questions, always look forward to getting quick resolutions to issues

Date of experience: April 26, 2024
Colorado
1 review
0 helpful votes
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I highly recommend this expert team of web supporters! They've always been able to help me resolve an issue and keep my site healthy.

Date of experience: April 23, 2024
Netherlands
2 reviews
1 helpful vote
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They are always cooperative and supportive. Helping new startups with all requested supports and their easy to manage tools are always good for new startups. Previously, unfortunately I stopped working with them but that was purely due to some of my personal issues. And my previous experience with them was so good that still they are my first priority.

Date of experience: April 21, 2024
Philippines
1 review
0 helpful votes
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Their customer service is on point. You can get fast information, and honest recommendations on their hosting plans- even if might lose business- meaning there are no false promises. Ive ben a siteground user for more than 5 years, our team is very satisfied.

Date of experience: April 7, 2024
South Carolina
2 reviews
0 helpful votes
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This web hosting company has truly revolutionized my experience with building and managing websites. The interface is incredibly user-friendly, allowing for quick and hassle-free website creation and management.

Date of experience: April 2, 2024
New York
1 review
0 helpful votes
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I was doing some advanced dns operations and these guys helped me quickly and efficiently.

Very well educated and polite.

Date of experience: March 20, 2024
Texas
1 review
0 helpful votes
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The platform is very straightforward and easy to setup and start creating websites. The Support team is unlike any I have ever repeatedly worked with - Absolutely amazing, very professional and always willing to help out with the best in class support service.

Date of experience: March 19, 2024
Singapore
1 review
0 helpful votes
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Best service w
March 9, 2024

This is best hosting provider, best customer service and support. So dont worry host your website here

Date of experience: March 8, 2024
India
1 review
1 helpful vote
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Way TOO EXPENSIVE
March 7, 2024

Way too expensive man...I simply don't like this website. There are a lot of cheap options out there.

Date of experience: March 7, 2024
SiteGround W. — SiteGround Rep
over a year old

Hello, the SiteGround team here. Thank you for sharing your feedback. We’d like to use this opportunity to explain why our hosting plans are priced the way they are. At SiteGround, we are dedicated to offering a wide range of hosting solutions designed to deliver the best possible performance, speed, and security for your website. Our commitment to excellence extends also to our top-notch customer support, where our highly trained team is always ready to assist with any inquiry you may have. We also pride ourselves on providing cutting-edge technology, a wide variety of tips, tools, and resources, and most importantly, unparalleled reliability.

We believe that the value provided by our hosting justifies the cost, especially considering that we do everything with care, keeping our clients' needs in mind. We aim to provide not just hosting, but an all-in-one platform for website growth and success.

Hopefully, this clarifies.
The SiteGround Team

Massachusetts
1 review
0 helpful votes
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I am pleased today after having fixed the website that was down, in five minutes. Technical support was instantly available, courteous, and competent. After I followed a few clear instructions. All was back in shape. I am not a professional developer. This kind of assistance is crucial for me and SiteGround delivers.

Date of experience: February 17, 2024
Utah
1 review
0 helpful votes
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Fantastic Support!
February 6, 2024

Every time I contact support, they take care of me so fast and teach me what to do moving forward. They are great to work with!

Date of experience: February 5, 2024
California
1 review
0 helpful votes
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SiteGround is the most professional web host I have ever used. Super fast. Great tools. But the best thing about SiteGround is their support. They never fail to provide punctual and thorough guidance. They always have the right answer, and every single rep is absolutely knowledgable and an expert at what they do. I always feel they truly care about me and my projects. This is extremely rare. I wish every tech company and tool had this level of support. Will always recommend SiteGround to my clients.

Date of experience: January 31, 2024
Oregon
1 review
0 helpful votes
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Love SiteGround!
January 23, 2024

After using several other hosting/domain services over the last few years, I have 4 websites and 5 domains now hosted/registered with SiteGround and I highly recommend their services. Their customer interface is very well organized and intuitive, so it's quick and easy to manage my stuff. Almost all questions are easily answered through their help menu. On the two rare occasions where I needed human help, it was provided quickly and efficiently. Won't go anywhere else!

Date of experience: January 22, 2024

From the business

Our web hosting services are crafted for top speed, unmatched security, 24/7 fast and expert support. Trusted by more than 1 Million domains!


siteground.com
Founded in 2004
Washington, DC, United States
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