Site Bacana

I ordered my product on 18th January 2020, as at today 18th March still no product, have sent loads of emails and get the usual so sorry and please be patient with no explanation on why or where my product is. I have requested a refund and have had no response. Please DO NOT order from this site, I see they have other sites but they are the same, you will not receive your product or money back... I'm off to lodge a complaint and report them where ever I can

The bras that I ordered nearly 4 months ago finally arrived today. They are absolutely crap. I ordered XL and they just fit my 16 year old daughter who is a size 10/12. Never ever order from this company as the goods are shoddy, $#*!ty, poorly made and sizing is way out. They know you won't send them back as they come from China and the cost wouldn't be worth it

I ordered some purple shampoo from this company and cancelled it prior to it even being shipped. They refused to cancel my order and process a refund. I continued to email them my concerns with this product coming from China and my refusal of accepting this product for that reason but they just kept replying that the matter was resolved as they do not provide refunds. Can't add a photo because no product was every received.

I do not recommend this site to anyone. Is a gotcha. For two months I bought a hair shampoo and this is the time that the product never arrived. The money was withdrawn from my bank account immediately, but nothing came from the product. They are dishonest. I have sent them four emails and the only thing they say is sorry, be patient, but they clarify that they do not refund the money.

Fraud! After buying i cnt contact them anymore! What goes around comes around bec we have a God who is fair.

Have not received my purchase of three items costing almost $50.00. When I use the tracking code sent that reads my order has been shippef it reads no order found. Why would this be. FRAUD & coming from China

Do not order from site bacana. I was super excited to receive bun ponytail set and it says my order isn't found and have yet to receive my package. This is a complete scam and im out of 23 dollars I could of spent somewhere else on a legit site. I dont know what else to do but I want my money back 100%. Never again!

Re: Claim #*******CL******* for account ending in xxxx

DIANA BROWNING,
Good news! We finished investigating your dispute(s) and deposited $15.98 into your account on 01/10/2020. We'll also reimburse you for any related interest, finance charges and/or fees within one business day.

Ordered goods in January 2020. Still no delivery in April! Have sent emails querying the non delivery. I'm reassured that the order is on it's way. I'm not convinced.

I ordered some goods in October 2019, and to date, as of January 19 2020, the goods have not been delivered.
Every time I send mail to enquire, they give a standard (copy and paste) reply:
If you do not receive an update from us in the next 2 days, please email us again to follow-up.
Thank you!
Sheena R.
Customer Support Senior Agent
Sitebacana

I Ordered some telescopic items for my mobile phone. The items took over 3 months to arrive so i sent numerous emails to them to which they did not reply. When the items did arrive the quality of them was appalling my blind grandmother could see more than I could with these pieces of crap. The cheap tacky box they came in was worth more. DO NOT I repeat NOT shop with these robbing scamming bastards.
We shoul have the option of Zero star raiting.

Unlike other customers, I surprisingly received the goods, although I didn't read the reviews until after the purchase and was afraid the same thing would happen to me too.
As a matter of fact, I even received the right products. The quality, however, leaves much to be desired. Typical China goods and without the promised effect...
I wouln't order again from this company.

Ich habe am 28.12.2019 2 Oberteile bestellt die nach mehrmaliger Anfrage heute den 28.04.2020 endlich angekommen sind. Es sind absolut die falschen Shirts. Und obwohl Größe M und XL bestellt auch noch einheitlich groß. Sehr schade und nie wieder! Eins war in blau und eins in Bordeaux bestellt.

I order over two months ago, you have no info as to when it will be delivered Angela Wood has no information to help me and has blocked me and says she customer support is the only department authorized to refund my money! Is this true or not? This is all in regards to order SBC******* ticket number SBC ******* which has no information. Can anybody in this company help me?

I ordered from them on December 5th and it is now March 10th and I have not received my product. I have contact them 3 times and they have not fixed the problem or refunded my money. This site is a scam!

I give this company zero stars. Don't order from this scam of a company! I ordered concealer 1.5 months ago and haven't received it yet. I have asked for a refund and I get the same response, they can't refund me until I get the product. I reported them to bbb. They already have a lot of complaints about this company.

Item does not work in the way advertised. Keep away from this site and products. Total scam. False advertising. When complaint was sent in they replied that they only refunded money if item was damaged. What a joke!

Didn't receive all the goods. Emailed, took a month to say they were sorry and could I send photo of package. Couldn't as thrown away as not expecting to hear from them after so long. Emailed again still no reply. This has been going on since May and I've paid for goods I haven't received!

I ordered a hair trimmer early may, 6 weeks later have not received anything, emailed company 3 times without response, this company is a scam, fraudulent, thief online!

Purchased 2 sports bras after seeing the advert with a big busted girl! Perfect I thought! Definitely not! Way too small, have emailed them twice still no reply! They take your money and they aren't interested after that. Stay clear

I made an order in early may, not received yet. Have emailed 4 times, no reply.
I think this site is a scam.

Ordered something in January, still not delivered. Tried to cancel, told can't as it was in transit. Had an e-mail today advising it's on it's way. Yeah, right. Raised a complaint with Barclaycard.

I emailed the Site Bacana site one last time and threatened to dispute the charge to get a full refund since I never received the items ordered. I got a reply (first one after sending several emails) saying that they apologized and would look into what happened to my order. Shockingly enough, a few days later, my order arrived. The two items did not fit. They were very small, despite the over size I ordered to counter the size difference between the USA and China. I then emailed to ask how and where to return the items. NO REPLY to that email as of yet. I would recommend to keep emailing and hopefully you will eventually get some results. Lesson learned for me. NO MORE ITEMS ORDERED FROM CHINA.