Showpo

Be careful, the size guide is misleading. The size guide says a US women's size 8 bust is 38 inches. My US women's size 8 item's bust was only 30 inches. I sized up due to reviews saying it runs small, however it was nowhere close to fitting. Unfortunately, they charge you over $15 to return the item.

I signed up for texts and emails under the pretense of receiving a $10 code. NO terms and conditions listed when putting in my information. Then once I received it and it didn't work, the person on chat said there is a minimum spend. This was not disclosed and I gave out my personal info to this company. I have run into several issues with discount codes and receive no help from their end. I am already weary to order because of the return policy mentioned several times, and now I am beginning to think this company has no care for their customers.

I purchased a dress in November and it was never delivered. The company was horrible in responding and now I am out over $100 and had to find a new dress for the event.

I have never seen a terrible return system as this store have. I'll never buy from them again. It's the worse. Besides the terrible frame window to get a refund, the offer you a store credit, but you have to pay 16 dollars to send the item. It's absurd. Awful.

Be advised if your return an order that used a discount code or loyalty member code the code won't be reinstated or given a new one despite being a loyal customer.

DO NOT ORDER FROM THIS COMPANY. PRODUCTS ARE CHEAPLY MADE & MY PACKAGE WAS SENT WITH DEAD BUGS ON THE CLOTHING, CUSTOMER SERVICE DID NOTHING ABOUT IT.

THE GOOD:
+ The website and the mobile app are well designed and well organized.
+ The selection of clothes are cute
+ Relatively quick shipping times
THE BAD & THE UGLY
- The quality of the clothes are terrible for the price you pay. The clothes they sell are the same clothes you would buy from Shein or Ross but at an astronomical mark up. For example, the lowest cost item in my order was ~ $70. When I received the order, it was like Shein 2.0. So, I decided to look around and saw the same dress Showpo was selling for $70 was also being sold at Shein and AliExpress for less than $20.
- Terrible customer service - You can only get in contact with them via email or their live chat, which would not be an issue if the quality of their merchandise reflected their prices OR if CS was decent. I initially wanted to return 1/2 items. You use the return portal, select the reason for the return, and have to pay $15. Easy enough, right? NO!

- When I decided I wanted to return item 2/2, I was told the return for the first item was no longer valid. This was all in the same day, btw. Suddenly, they told me I had to send multiple images and videos to prove the first item was faulty even though I was contacting them about item 2/2 - at this time they didn't even refund the $15. For the second item, I also had to send multiple images. They also said my items were no longer eligible for return per their policy.

- Lack of clarity - They have a 7-day return period for original form of payment refund. You have to be extremely clear when telling them you do not want store credit.
- You cannot leave reviews for the clothes you buy on their website. I should have noticed this sooner, but I did not.
- Keep an eye out for your refund because it may never come. It took them more than a month to provide the refund. You'll probably have to get in contact with your bank.
- You have to fight tooth and nail to get the outcome you deserve as they will try to scam and inconvenience you. This is a fraudulent company selling cheap clothes at huge mark-ups. Save the headache and shop elsewhere. Take a look at other reviews and they all say the same.

It has been very bad shopping experience with showpo. Most of the product wasn't in good quality and also doesn't matching with the online photos.

Don't choose for store credit, they won't allow refunds, even I have try to negotiate and to cover the postage cost.
I've bought and refunded 4 times, as the quality doesn't match the price. Their website doesn't have any worthwhile purchases! It's waste your money.

Do not recommend shopping with them. Save yourself the hassle of dealing with their customer service and the refund process.

So disappointed. Would not accept my return even though I was within the 7 day window - had email proof of delivery date and they claim their tracking said weeks prior - which is nearly impossible.

The quality isn't great but their return policy makes purchasing here not worth it. You have to begin the return within seven days and sometimes that's just not possible. When you miss that deadline you can only get store credit and I also have to pay $14.95 to send it back. I would literally shop anywhere else to not have to jump through these hoops. I will stick with Revolve and Asos since making returns is so easy and hassle free! 0/10 for Showpo

Don't waste your money. I ordered the Almaeh dress and showpo sent me the wrong size dress with a broken zipper. I needed the dress by November 17 and was told that if I returned it for store credit I could get it by then. So I sent the dress back for $15 and got store credit, then re-ordered the dress with the store credit and another $5. When that dress arrived it also had a broken zipper. I have already tried to get a full refund, with associates Den, Andrea, and Mark. Andrea told me that she could refund me the full amount back to my card, and then gave me store credit instead. I spent $59.52 on the first order which came in the wrong size and broken, then $15 to send it back, then $5 along with store credit to receive the second order, which also came broken. Showpo sent me two broken dresses and refuses to refund me, I've spent at least $80 throughout the whole ordeal and have only been refunded $5. They keep giving me store credit to fix the fact that they sent me two broken dresses. I just want my money back.

Purchased 2 dresses from here but due to pregnancy complications I was unable to return them in time - was in the hospital for 3 weeks. I tried to exchange them or ask for store credit and keep getting excuses that I'm out of time for the exchange. They have no ethics and are truly a gross company because all they care about is money.

I made an order of 3 dresses for a total of 200 USD. One of the dresses was 100 USD! The quality is beyond horrible and for the prices Showpo offers, you can buy quality stylish dresses elsewhere! I would compare the quality to that of SHEIN. The 100-dollar dress arrived faulty (torn and the zipper is broken) and I am in the process of trying to return it and get a refund which is apparently a complicated and lengthy process. STAY AWAY!

I ordered a few dresses for an event coming up. Unfortunately, the sizing was off. *note to all us orders, the sizes listed/that you order are all US! Not AU like i thought* it was slightly frustrating but joey was helpful and allowed me to get "fast tracked" for store credit so i could hopefully reorder my correct sizes before the event! The dress was absolutely beautiful and felt well made just was unfortunately WAY too big!

They scam you of your money. I returned things for refund and they only refunded a few of the items. I'm currently in a two-week back-and-forth with their customer support agents where they keep promising to "look into it" and "we'll re-process your refund" (which was supposed to be completed 2 months ago), but have not seen the money yet.

This company is a scam, I never order from them again. They charge you $20 for return label fee & when they send you a return label which is wrong so your items get lost in the mail. Customer service is rude & irresponsible. Their website doesn't work properly. I had to contact them 10 times to get a return label since their website return page wasn't working. Absolutely horrible. They can't sell in US with this level of poor customer service. Never again.

Really bad customer service and return policy! I tried to return some items from an order I received only 14 days prior and the only option given was to get store credit. I had ordered from them in the past and they used to allow 21 days to get a cash refund. Apparently they changed their return policy to 7 DAYS which is crazy, I've never seen such a short return window for online orders! I had even checked the return FAQ page before ordering and saw 21 days mentioned, I did not even notice they added a sentence about shortening the cash refund period. When I messaged customer service, the rep was really condescending and not helpful. I hope this post will discourage people from ordering from this site and losing money on clothes that are overpriced and cheap quality.

Their website is not forthcoming about the return policy. The clothes were horrible quality and the sizing was not represented well. They are refusing me a refund and claim they have their refund policy all over their website, which is wildly false. I sent many images of their deceiving website and they responded that they don't care. The US law allows them to do this. I'm sure that their P&L is a huge list of people that are not allowed to return their clothes for a refund and many likely do not order more with their "store credit." Good companies offer free returns and refunds within 30 days, a reasonable amount of time. Their policy is 7 days and this is listed in one location on their website in fine print under many other dates given about their return policy. They did their best to hide it. The only thing they sent back to me was that their refund policy is the bare minimum required by US law. Horrible customer service. Horrible quality of clothes. I can only assume the 5 star reviews on here are created by their own employees.

What a SCAM this site is.So disappointed.i paud for the freaking order and i did recieve my order at all.every customer representative have been mouthing same written sentence that it reached mailbox but it is not.i checked everywhere.you order and you will not recieve.SCAM SCAM.BEWARE.i am super pissed off

I recently had an unfortunate encounter with Showpo's customer service and their supposedly "flexible" 7-day return policy for clothing, and I feel compelled to share my disheartening experience. As if dealing with the unexpected death of a family member wasn't already emotionally challenging, the lack of compassion and understanding exhibited by this company only added to my distress.

First and foremost, I was appalled by the insensitivity displayed by the customer service representatives. When I contacted them to explain my situation and request an extension on the return policy due to the sudden loss in my family, I was met with nothing but indifference. The representative I spoke to seemed more interested in reciting company policies verbatim than in addressing my genuine concerns. It's disheartening to think that a company would prioritize their rigid policies over showing basic empathy to a grieving customer.

Furthermore, the 7-day return policy for clothing is an absolute nightmare, especially during times of personal crisis. While I understand that businesses need to have certain policies in place, it's crucial to consider the human aspect of each situation. In my case, the seven-day window for returns was completely unreasonable, given the circumstances. The last thing anyone dealing with a loss wants to think about is rushing to meet a return deadline for clothing items, which can be a distressing reminder of the situation.

I believe that a truly customer-centric company would understand the need for flexibility during unforeseen circumstances. Other retailers have shown empathy by offering extended return periods in similar situations, and it's disappointing to see Showpo fall so short in this aspect. At a time when compassion should be at the forefront, their unwillingness to accommodate a grieving customer reveals a lack of understanding and a disconnect from the real emotions their patrons might be facing.

In conclusion, my experience with Showpo has been nothing short of disappointing. Their poor customer service and unforgiving 7-day return policy for clothing not only added unnecessary stress during an already difficult time, but also showed a lack of compassion and empathy that is deeply disheartening. I strongly urge the company to reconsider their policies and train their customer service representatives to treat customers with the care and respect they deserve, especially when they are going through personal hardships. I also strongly recommend that you don't shop here, ever.

I ordered a 100$ dress, and i DO not mind spending money on anything that's worth it, but this dress is beyond TINY. I'm 5.2 118 32c and I ordered a 4 thinking that would b safe! It wouldn't even zip up and was wayyyyy short with a slit that almost shows my goodies. Quality is $#*! and I'll never order from them again! Also, customer service is a joke!

I just love the fact that i started a return over 2 months ago and i have yet to get my money...they keep saying the refunds coming and it never does.then they say they have to investigate it then i get emails saying oh its on its way 3 to 5 days but then it never comes then they say they have to investigate again this has been going on 3 months! Telling me that im getting my refund then i never do then they say they have to investigate again and it just goes round and round in circles of the same bs...i have all the emails screen shots ect this is theft and i love how i report a dispute to my card they contqct them then they say they not gonna give the refund yet they say to me they are... im pressing charges these arnt even all the screen shots

I recently purchased 4 dresses from showpo and I was so excited but the sizing wasn't true to size for me. I got stuck in one of the dresses and the other one just would not zip up :( I usually run from a size 4 to size 5 and I even ordered a medium but it would not zip up and I feel so sad bc I don't have enough time to send back and order new ones since my trip for my friends wedding is in 2 days :(