ShopILoveJewelry

I've had issues with holes in new items out of the packaging, stains straight out of the packaging, sizing being way off, being sent incorrect sizes that I haven't ordered, being sent the wrong subscription boxes for that month, and being treated like crap from customer service. But, I continue to order the pjs bec the pjs are the softest pjs in the world even tho it takes nearly a month to get them. I also. Continue to get the subscription boxes bec my kid and I like to match and I don't expect much for the price. But, I seriously have about had it with the girl that always answers the phone and takes care of customer service. She's has no business working there. It's obvious she hates her job the way she acts And treats people. Read the reviews. Almost every review is talking about how rude she is. I can handle mistakes being made with orders but man her attitude as soon as she says hello SUCKS!

Worst box ever! Poor quality poor shipping and even worse customer service - major scam!
AVOID AT ALL COSTS!

It was my first time ordering from this website. Unfortunately I never received my items abs customer service basically said "nothing can be done, it's out of their control". I usually do my due diligence and if I had I would have seen all the negative reviews. The context number they have on IG gets immediately dropped so I'm unable to speak to a live person and has to resort to sending a message. I have to say I will never order from this company again. Please beware and know that if you have any questions or concerns they will not be addressed or resolved.

Sizing different across styles. Ordered a different pair of pjs.same size, they are huge. Can't exchange for size. Waste of money. All customer support says is sorry. Save your money. Don't order from this company. They suck.

My first and last package from them. I decided to not have the item monogrammed. I was sent a Gildan long sleeve tee. I paid 17.95 in total and my local Wal-Mart has the exact same brand and shirt for 9.79 so I over paid for the shirt by 8.16. Just a joke, they should be embarrassed.

Unfortunately the sizing was way off these run very small, mot even close to US sizing charts. Unfortunately they were monogrammed so not return. Shop Lands End for ladies pajamas and true sizes. No idea why a vendor wouldn't correct this.

Received a defective item. Shirt was supposed to be a medium but look like a large and fabric puckered around monogram. Wrote 2 emails with no response. Found chat online. Person on chat told me that my item was not defective and that I should wash it a couple of times to fix puckering around monogram. I explained again that my shirt was defective and I would like to return it. She told me she would escalate my request but to not expect a positive response. I asked her if was a phone number that I can call to speak to a person. She said no there is no phone number. The worst customer service I have ever experienced. I am now stuck with a shirt that I cannot wear. Money is tight nowadays which makes it very difficult to accept spending money on an item that I cannot use. I've noticed other reviews that many customers have had the same issue. I should have read the reviews.

I ordered the "surprise" box and got GARBAGE - literally an ugly misshapen shirt and a dollar store hair clip and earrings- when I complained to the company- nothing was done! DO NOT BUY FEOM THIS COMPANY - their items are all garbage! And they don't stand behind their products - shop at your own peril!

I won't shop again with SHOPILJ.com
Can't find my package.
Can't contact anyone at shop.
Never received.

I bought a pair of PJs from this company. The elastic was twisted and then sewn in that way so the front folds down. I sent two e-mails to customer service asking about what to do about these since they were monogrammed. I got an automated e-mail saying I would hear from them within 72 hours. A week went by and I never heard from them. I sent another e-mail saying second request that was several days ago. Don't waste your money on this company.

I ordered shoes and they were true to size. I understand the shipments take longer than other companies because these items have to be personalized. I reached out via email to see my eta with package and someone responded back within 24 hours. A day after that I got an email saying my product is being made, next day email said it shipped 2 days after that it arrived. I have to mention the prices are amazing too.

While some people may have good luck others don't. I'm one of them. I ordered a guitar strap purse and it began ripping at the seams the first week. I have sent several emails and they have gone unanswered. I only get an automated response confirming my order was delivered! I even commented on a post on FB and they deleted the entire post. Not everything is perfect in retail. The company and their customer services make the imperfect perfect! Do your research before ordering. Don't order because the item is pretty online.

Don't give them your money. They have the absolute worst customer service. The quality of the product is poor and they refuse to accept returns.

I ordered a pretty HOT PINK vest, head wrap and it came with ear rings. What I received was MAUVE!
UGLY MAUVE too. Then they say they cant take it back because it was monogrammed... no wonder you were so willing to monogram it, you didn't want it back. Poor quality, poor customer service and i will not be reordering from them!

Waited 3 weeks to receive a purse that looks nothing like the photo and is half the size of the one pictured. Called numerous times and emailed the customer service email and never received a single response besides the automated one... it's pretty obvious they order the product from overseas. The quality is absolutely horrible. Complete waste of money.

Run do not walk! My husband ordered pajamas for my birthday on 11/19 and was promptly charged for the purchase. Despite repeated attempts to get an update via email we finally called customer service. Supposedly the shipment is going out today which I will believe when I see it. We requested a refund and was told it was not possible because the order was 'in process'. Will never order from this company again!

I ordered 8 items in mid November for Christmas. 3 of them NEVER came! The customer service is terrible ~ That is if you can get them on the phone. They keep saying they will ship. It is Feb 4, and nope they still have not arrived. Horrible company, communication and customer service. Buyer Beware!

I ordered the monogram lace pull over and the fabric looks nothing like the picture. The picture looks more sweater type and the one I got is more like a jersey knit type. Also I'm glad I got the large leggings. They run very small

I ordered over 10 pajamas from you guys I'm a good customer and I just ordered for my party night girls they took forever and I'm still waiting for three more and I can't believe how they shipped it how they run things who puts sleepers 4 and 1 bag What they're trying to save money so unprofessional

I have been trying to get in contact with I LOVE JEWELRY for the past 45 days and I cannot reach anyone by email or by phone. I keep receiving an automated response that I will receive status in a couple of days and hear nothing. This company should be taken to court. They are stealing peoples money! While they post videos with their Louis Vuitton purses, we as consumers receive nothing! This is the most unorganized company I have ever dealt with! I will never order anything again!

I ordered monogrammed slippers for two grandddaughters' Christmas gifts. Received AFTER Christmas and they reversed the sizes... so neither pair fit. Now, of course, no one will contact me or address the error. I just want the products I ordered or a refund. Should be simple... but not with THIS company!

I've had a GOOD experience & a LESS THAN DECENT experience with this company.

My FIRST EXPERIENCE, was a good one. I ordered the Gabby Tweed bag in pink without the monogram. The company was very good at sending me information about my order, they told me when the order was processed, when it was shipped out, gave me a tracking number, and emailed me when it was delivered. Overall, the Gabby Tweed bag in pink, is well worth the money. The quality is great for what you paid ($68 + tax). I haven't noticed anything wrong with the bag yet. But if I could offer a suggestion, the bag could use extra pockets inside, as well as a thicker interior lining. Right now the interior lining seems pretty thin, that I'm afraid a pen or something else in my bag would poke a hole through it. This bag is nice to the touch, it doesn't smell, and overall I'm VERY PLEASED.

My SECOND EXPERIENCE went less smoothly but apparently smoother than others. I purchased the monogram milan backpack. This time around, they emailed me that the order had been processed, that they are working on the item and it was almost finished, and when it was delivered. I didn't receive anything in between, like the tracking number or that it had been shipped. I am glad my order came, but it was a bit annoying because I like to see tracking information. I received that backpack today, and the first thing I notice is A BLACK SMUDGE ON THE FLAP that closes the bag (along with the draw string). The next thing I noticed was that in the modeling image on the website, the monogram was on the left side, while mine is on the right. While this isn't a big deal, it wasn't what they were advertising. This backpack's OVERALL QUALITY IS AVERAGE, it's not great in terms of feel, and it makes me think that you can purchase a bag of this quality at target or walmart. Thankfully, I paid a sale price of $29. If this bag was any higher or at the apparent original selling price of $298, I WOULD HIGHLY SUGGEST NOT PAYING FULL PRICE, or anything higher than $30. In addition, inside the outside pockets, there is a SILVER MARKER LEFT ON THE PIECE. I'm sure it was originally for the designers that needed to know where to cut or where to sew. Also, the trimming to the bag at the top has BLACK MARKINGS VISIBLE THAT LOOKS MESSY, that or its the color they painted on the bottom of the trimming to look like it was "glazed". This backpack and wallet (that it comes with) has a TERRIBLE SMELL to it. This backpack FEELS VERY PLASTIC, as does the wallet. Overall, if you are used to contemporary or luxury designer bags, this backpack will neither feel nor seem worth the original price of $298. It closely resembles a walmart or target bag, if not worse than some of the target bags (in terms of quality and smell).

In conclusion, this company is a hit or a miss, they are not consistent. I wish they offer refunds on items that do not have a monogram, but I believe they do not offer refunds in general. But also, I wish I could have returned this backpack and get a refund. I watched reviewers on youtube about their purchases, and this one lady was raving about this backpack, and kept on praising the company for high quality, guess I won't be listening to any more of her reviews on products, because this was not the case for my item at all. I will be giving away the wallet to a friend or donating it. I'm not sure what to do about the backpack yet. I do like the design but I hate the feeling of the backpack, and execution of the design was messy.

Will I purchase an item from them again? Probably another Gabby Tweed Bag, because they are worth the quality (the tweed version, I do not know about the faux leather ones, but if it is the same material used for the backpack, I will steer clear). They have a range of colors, and I really like this bag. I may try other bags or clothes in the future, but I will stay away from any pieces that are entirely faux leather. Oddly enough, the handles on the Gabby Tweed Bag, are faux leather handles, BUT they feel so much better than an entire bag in faux leather from them.

Purchased a cardigan sweater & when I received it there was a huge pull in the back. After emailing back & forth & sending pic after pic they refuse to replace the damaged sweater. The girl said she didn't see any problem with it. She said she could offer a partial refund. I now have a monogrammed sweater I can not wear. This company is awful!