Shapermint

Ordered a bra & on my delivery receipt it's stays I have 60 days to return! Bra has ZERO support for someone that is a DDD size. Contacted customer service through CHAT to be told that an exception would be made since its from the order date not delivery. SCAM 1 - Customer service chat gets cutoff & have to try back. SCAM 2 - Denied the exchange once I got another representative. SCAM 3 - Multiple emails from them giving me a discount to buy ANOTHER useless bra but do not resolve my issue. WHAT kind of company runs like this?

I'm done with Shapermint.
After a year of working from home, I decided to start wearing more comfortable bras. I bought a number of Truekind bras based on the ads in my Pinterest feed. The bras weren't exactly perfect for me, but I'm an odd size. (I wear a 32F.)They certainly were more comfortable than my old, exorbitantly expensive underwire bras. I also bought some shapewear that was a little too big to be effective.

Shapermint's sizing calculator doesn't seem to be accurate for me. I should've just guessed my size.

I later ordered a few bras for my mom (who has dementia and needs something supportive and easy to wear)
None of the bras really fit; the band on mine is too loose and rolls up, the band for my mom's bras are too tight and the provided extender digs in - however they're affordable and more comfortable than anything else I have right now.
I ordered a few bras for my teenage daughter about a month ago. She's built like me with a small torso and a large cup size. I can't speak for how those bras fit…because they haven't arrived yet.
I've reached out to customer service several times about the delayed order. They say it's the shipping carrier's fault and offer me coupons. At this point, I've bought all the bras I ever will from this company.

Online businesses need to be very careful to fulfill orders in a timely manner. Amazon's products arrive in a few days and they set a benchmark.
Shapermint sends out a barrage of marketing spam…an avalanche of sales and coupons and reminders. I get several emails and texts from them every day. It's annoying and I resent the fact that they're trying to sell me more bras but haven't gotten me the damn bras I ordered a month ago.
Shapermint is a mediocre company with a less than fantastic product, an irritating marketing strategy, and problems with their shipping carrier.

I received my order fast and it's 2 bras, very comfy and fits great. However, site started off in CAD and then i was charged in USD, so way more money and there was a first order discount that I was unable to use on my first order, but I've received daily (several) emails for that discount and others. I would have rather been charged in CAD and been able to use the offered discount (quite a large percentage off).

I had a PAID club membership and tried to cancel several times via the site. I called customer service, was put on hold for 15 and gave up. I then used the chat bot and after a series of 6 questions of the checking to see if I was serious about cancelling, they then connected me to chat with a real person. They then sent me an activation link which let me create a new PW and then led me down a confusing path to cancel. Be ware when joining the "club"

I have never ordered from this company before. When I ordered two pairs of leggings, I ordered the size according to other brands like them.

When my leggings arrived, neither one of them fit, I tried to contact customer service and all I could get was a live chat person online. I could never find a phone number to talk to anyone.

The operator who is via chat told me that my leggings were final sale purchases and there was nothing she could do to help me now I'm stuck with two pairs of leggings that are not only too small, but they're ugly, I will never purchase anything from them again!

My overall experience is good. My first order arrived in a reasonable amount of time, it was placed in my mailbox with no problems. My second order, a gift for my daughter-in-law, has been returned twice and I am still having trouble confirming the delivery address. Not sure why this has happened.

I bought the wireless shaper bra and, I love how it keeps my shape. The two things that I wish that the company would do is make the straps wider. The other thing is that there is extra material that bunches on the side so I cannot wear a tight-fitting shirt, or it will show.

I love all my products! My favorite item are leggings, they're so soft, light, and super comfortable! They also stay in place and are snug in all the right places!'
I can't wait to see them offered in more colors.

1. The bras are useless for older women, although their salespeople will deny that
2. Their customer service is maddening. I returned and they received my package early March. They never acknowledged receiving it, and almost a month later, I had to contact them about the refund. They offered me less than I paid for the merchandise.
3. If you look them up on Better Business Bureau, you will see they are not registered with them; however, they have earned an "F" rating.

I ordered over $250 of merchandise placed August 30th. Just spoke with DHL and they haven't received the package from shipper. Shapermint has NO CUSTOMER SERVICE PEOPLE JUST BOTS! Which continue to say the order is on its way allow 4-8 days to process and 8-10 days to ship. Also never received 70% discount. RED FLAG! DO NOT ORDER FROM THIS COMPANY!

I had a defective item, I was c told to keep it don't waste my time returning it, and it was replaced with another but of a different color. Great customer service...

I recently ordered from Shapermint and I was satisfied with the deal they were offering, but another deal popped up as I was trying to check out which looked really great. But when I ordered they added two more items to my order instead of one item. That gave me three items in my cart and it also made my shipping higher. My total came to $46, but $59 was taken out of my PayPal account. Of course, I canceled the order and I did it through Chat, because otherwise you're going to be leaving a phone message. The chat agent was good at her job, because she really tried hard for me not to cancel my order and kept offering me this and that. In the end, I had to just cancel the order, because I wasn't sure what the total price was going to be. I had to request a cancellation confirmation via email and I did get one right away. Because of all the pop-up offers, it made it very complicated to try to order anything from them. What was supposed to be a $24 order turned into a $59 order. I did not want to spend that much money on a product I hadn't tried out before. I was given a coupon for 10% off my order and then another pop-up window told me I could have an additional 15% off if I allowed them to give me text messages. When I addressed this with the chat agent, she told me you could only do one coupon per order. All in all, it's just too complicated when you can't just order an item without pop-ups! I see lots of great reviews and I just think this must be people who have money to throw away and don't mind being overcharged. Again, I never agreed to $59!

I have reached out to you regarding your return address to send back item and get a larger size or exchange for another type. I gave you NO STAR, as this should not take two weeks for you to provide me with this.

I ordered two bras in the wrong size. The company was great about exchanging them. The new size fit, but the design was wrong for me. The company again was very good about the return. They refunded my money minus $10. So I paid $10 to try on a bra. If I had noticed anything about a partial refund, I wouldn't have purchased anything in the first place.

I ordered a pair on August 27th for an upcoming event. I paid priority shipping so I would have it on time. Today is the 7th of September and still no product. The day of the event has come and gone so I messaged that I wanted a refund and suddenly, they have a tracking number and it's just now getting ready to ship, so no refund and I don't need the damn thing now! I would never order from them again. Especially now that I have seen how many returns they have had. Wish I had seen it sooner.

My order has been "shipped" status for weeks. Gone round and round w the customer service who want me to order something different than what I've already paid for. But bc my items were already "shipped" they won't return my money or offer me anything but a 20% coupon for future orders. I pay $4.99 a month for the club to get priority shipping that doesn't seem like much of a priority to anyone at Shapermint.

Reached out to customer service after receiving an email at 12:30 in the morning that my order was delivered…it was not, when I checked the tracking it had my correct address when customer service followed up they said it was delivered to a different address. I reached back out to them with all of the information needed and now I just keep getting the same email saying they are looking into it…Very disappointing

Their supposed shaper briefs do absolutely nothing! And they also state easy returns but the in fine print keep your shipping charges! Online shopping is hard enough without having to incur shipping charges when the product is not as stated! Beware do not purchase from Shapermint! Also no phone customer service only through messenger

Poor quality, cheap, thin, no spandex. NEVER order from this company. Wal-Mart has better shapewear. No live customer service. I was on hold for over an hour.

Product did not meet expectations, looks nothing like the picture. Keep getting the run around on how to get a credit, each answer is different. Will take a loss on my money I'm done with this company

I have had great service up til now. I need to exchange some bras but getting hold of the customer service is very difficult because you have to leave your contact info with their virtual assistant and a live person will contact you within 3 working days. I did have one person contact me at a time where it was difficult to hear her because of traffic noise as well as her accent was very strong. I believe she said she would call back. I haven't heard from the company. I tried calling them and was able to leave a message on Friday. It's only Monday so hopefully in the next day or two, I will hear back. Their products are top notch and it's only because it's an online purchase that this is happening because customers have to guess the type and size!

I now have 3 pairs of leggings because of how difficult it was for me to get back to the initial order page.

The site is impossible. They are deceptive and misleading. Impossible to cancel an order or talk to a real person.