• Shapellx

Shapellx

Overview

Shapellx has a rating of 4.5 stars from 1,882 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shapellx most frequently mention customer service, shopping experience, and good quality. Shapellx ranks 7th among Lingerie sites.

  • Service
    353
  • Quality
    1728

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 83.9%
Positive
355
Neutral
29
Negative
39

Instant Feedback

18,007 reviews

6
See all photos

What reviewers want you to know

Positive highlights

  • My shopping experience was quick and easy and I loved how detailed the product information was.
  • This shapewear is soft, comfortable and it holds in all the right places.

Critical highlights

  • But now we can help you to exchange size" It is totally unprofessional and terrible customer service.
How would you rate Shapellx?
Top Positive Review

“Perfect Wedding dress shaper!”

Tee S.
3/7/24

Let me start by saying this is one of the most comfortable shapers I have worn in a long time! It did take me some time to realize it would fit best without the straps, but whose complaining?! Not me. It was just enough compression to allow me to eat and sit comfortably. Thank you Shapellx for helping to make my day even more memorable!

Top Critical Review

“Refund”

Cheryl T.
4/14/24

I've sent many emails and messages to let them know that I never received my refund. It's been over a month now & nobody has contacted me back. They just been ignoring me! At this point I asked if they can just send me back the item that I purchased since they are hesitant to send me my refund. I had to spend money to send back the item, a complete loss! There customer service sucks!

Reviews (1,882)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (552) customer service (281) right places (19) size chart (158) body shaper (48)
Thumbnail of user tees64
1 review
0 helpful votes
March 7th, 2024
Verified purchase

Let me start by saying this is one of the most comfortable shapers I have worn in a long time! It did take me some time to realize it would fit best without the straps, but whose complaining?! Not me. It was just enough compression to allow me to eat and sit comfortably. Thank you Shapellx for helping to make my day even more memorable!

Reason I chose this business:

I watched a few try on's on IG and I like the results

Reason I chose this product:

It had consistently high reviews

Quality
Thumbnail of user aujonael
2 reviews
1 helpful vote
April 4th, 2024
Verified purchase

It was a waste of money. It does not give support in the needed areas. Which is the lower belly. And it rolls down.I feel Bamboozled! And I then went on these people website and bought 2 of them. Never again. This summer just gonna have to take the body Im giving it.

Reason I chose this business:

Because of all the scamming reviews on fb

Reason I chose this product:

Because it seemed best for my shape and wasn’t.

* Shapellx attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Quality
Thumbnail of user meredithh165
1 review
0 helpful votes
April 23rd, 2024
Verified purchase

I am 5'2" 120lbs and wear around a 32D/DD in bras and I got the Small. This fits great, and is pretty comfortable as far as swimsuits go. I usually have a major issue with nip slips and not having enough coverage when buying bathing suits, but this suit did the trick! I went to the beach over vacation multiple times and was in the water, in the sand, and being thrown around in the waves. And I only had one nip slip! Pretty darn happy. And the color is gorgeous too.

Quality
Thumbnail of user dejar12
1 review
0 helpful votes
April 19th, 2024
Verified purchase

This definitely snatches you in and helps to accentuate the waist however, the front can be seen through most clothing due to the zipper so it kind of defeats the purpose under dresses or any material that clings. Also, the crotch area is small and after a couple hours it will start to ride up and become uncomfortable in the thong area. I was DYING to take it off after a night out. I thought it would lay a little flatter. If you're tall and have a large bottom half this might not be it. I'll have to try something seamless

Reason I chose this business:

Looked like a reliable brand with many options

Reason I chose this product:

I thought it would be best to suck in the abdominal area

Quality
Thumbnail of user kenyettasuddith
1 review
0 helpful votes
April 22nd, 2024
Verified purchase
• Updated review

Top half fits very well- BUT- and this is a big but(t). The panty part makes for TERRIBLE panty lines. It's giving 4 cheeks instead of 2. Lol. Thought it might get better through the day, after a little stretching, but nope. So this one will, unfortunately, be relegated to only be worn with sundresses... I may just try the thong bodysuit but I'm not hopeful because it's not firm support like this one. (sad)

Reason I chose this business:

Have ordered other items from the brand.

Reason I chose this product:

Wanted lower belly compression

Quality
Product reviews should be included with each item,...
September 27th, 2023
Verified site experience
• Previous review

Product reviews should be included with each item, instead of in a general review section. It's confusing

Reason I chose this business:

The heavy adverts on FB made me.

* Shapellx attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user jovanr13
2 reviews
0 helpful votes
April 9th, 2024
Verified purchase

I really didn't care for the product. I put it on and it fit, but when having to use the restroom, I have to take the full shaper off. I tried to use the zipper that's in the area that you use to use the restroom. But it was so far back and did open wide enough. I was not comfortable trying to use the zipper area to use the restroom. I would had to take off the shaper just to use the restroom. With the outfit I had on that was a no go. I just took it off and never put it back on.

Reason I chose this business:

It came up on my Facebook and the reviews were 50/50

Reason I chose this product:

Because it had an area where I could unzip to use the restroom and the fact that it was a half peace and I can wear my own bra and not a full piece that I had to take on and off

Quality
Thumbnail of user shantaea
1 review
0 helpful votes
May 7th, 2024
Verified purchase

I was sooooo excited to receive my order but by me being in an awkward between size I picked the wrong sizes. Customer service was sooooo great responding back to me and ensuring that I got the right sizes. They helped me with the exchange and sent the new ones right away! The quality of ALL of these products are AMAZING! Especially the waist trainer... I can't believe it! Thank you Shapellx!

I was sooooo excited to receive my order but by me being in an awkward between size I picked the wrong sizes. Customer service was sooooo great responding back to me and ensuring that I got the right sizes. They helped me with the exchange and sent the new ones right away! The quality of ALL of these products are AMAZING! Especially the waist trainer... I can't believe it! Thank you Shapellx!

Reason I chose this business:

The reviews! The ads! And now I'm a fan!

Reason I chose this product:

To look better in my clothes and help sweat and reduce weight.

Service
Quality
Thumbnail of user nb347
1 review
0 helpful votes
March 8th, 2024
Verified purchase

I was skeptical at first, but I'm glad I decided to make the purchase. I wanted an alternative to surgery until working helps manage my stomach better. I had 2 children and the elasticity is gone in my lower stomach area. I wanted something that was tight enough to snatch me in and comfortable enough to wear. I definitely got both with this purchase. I sooo glad that you guys have the levels of tightness, that helped a lot for me. I absolutely will be shopping for more items. You guys have a great thing going on here.

Reason I chose this business:

Because of the reviews and the levels of tightness from each item, to get the desired look was much appreciated.

Reason I chose this product:

Because of my kangaroo pouch on my lower stomach area 🫣

Quality
Thumbnail of user phyliciak3
2 reviews
0 helpful votes
April 26th, 2024
Verified purchase

The product seems to be well made and the perfect size. I'm very happy with my purchase

Reason I chose this business:

The instagram videos

Reason I chose this product:

Instagram, I love jumpsuits in the summer.

Quality
Thumbnail of user natalies438
2 reviews
0 helpful votes
April 20th, 2024
Verified purchase

I am extremely pleased and satisfied. I FINALLY HAVE A BUTT.I look so much better in my dresses thus shappellx doesn't lie at all

Quality
Thumbnail of user tiffanye239
1 review
0 helpful votes
May 8th, 2024
Verified purchase

I absolutely love this shaper! I've tried so many and mine work like this! Ty for the confidence booster!

Quality
Thumbnail of user maryb6553
1 review
0 helpful votes
March 29th, 2024
Verified purchase

They did not fit me once again my 3rd time purchasing these shapers. Not satisfied at all.

Satisfied that they sent the pant slimmers but they were not the right size.

Reason I chose this business:

I wanted a pair of shapers to slim my abdomen.

Reason I chose this product:

Look like the quality is good.

* Shapellx attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
Thumbnail of user gabrieleh27
1 review
0 helpful votes
April 4th, 2024
Verified purchase

This shape wear is absolutely amazing. It gets rid of my pooch and love handles and gives me a very nice siluette.

Quality
Thumbnail of user janetk1487
1 review
0 helpful votes
April 2nd, 2024
Verified purchase

I have a long torso and one piece items like this are hard to fit me. It only goes about half way up so my tummy bulges over the top of it

Reason I chose this business:

Just wanted to try it

Reason I chose this product:

Good reviews

Quality
Thumbnail of user cristiec6
1 review
0 helpful votes
May 8th, 2024
Verified purchase

We used the luminescent and black lights to show it had been previously worn before sold to me. The sixez are chosen for me professionally by measuring not by standard sizing so no your sizes are not correct. Tge zipper in tge critgch was not zippable and broken. I will look into class action fileing because you actually owe me for doctor visits o had to make to have female exams sue to wearing used dirty female under garments. Total at this pointbis my refund plus 200$ doctor viscosity and medication plus embarrassing

Nobody responded to my email which was quite professionally and forwarded to other status of corporations

Reason I chose this business:

Because I wanted to see if if some of thecreports I've received were true about broken, and or dirty underwear... this is not a first time thing. I am the investigator

Reason I chose this product:

To see if the reports were or had any truth to them.

Service
Quality
Thumbnail of user sherikap1
1 review
0 helpful votes
April 8th, 2024
Verified purchase

Shapellx is true to their word when they have "Extra Firm" listed on their products. My choice of shapewear was an Extra Firm one. Honestly, I was going to give up after 20 minutes of trying. Confessing, God must have wrote in MY "script" NO SHAPEWEAR ASSISTANCE ALLOWED. It is definitely nothing to take for granted. I can only say, Proceed with Caution, when choosing a product that's listed as Extra Firm. It is NOT for the weak. ONLY the strong will survive. Lol.

Reason I chose this business:

Listed by Google as shapewear for best/super firm stomach control. Followed by reading Reviews on products that best suited me in what I was searching for.

Reason I chose this product:

I chose this product to minimize the look of my stomach area. So that I may become more confident of my appearance in clothes.

Quality
Thumbnail of user conniew707
1 review
0 helpful votes
April 17th, 2024
Verified purchase

I am disappointed I have been trying to reach someone to return my item. No one has contacted me. Sent several messages.

No one replied back to me

Reason I chose this business:

I thought it would be a great business

Service
Quality
Thumbnail of user niac31
1 review
0 helpful votes
April 11th, 2024
Verified purchase

I love the hold and quality of both shapers. They give me the confidence I was seeking when wearing form fitting clothing. Money well invested.

Reason I chose this business:

The brand was highly spoken of.

Quality
Thumbnail of user chryltrujillo
1 review
0 helpful votes
April 14th, 2024
Verified purchase

I've sent many emails and messages to let them know that I never received my refund. It's been over a month now & nobody has contacted me back. They just been ignoring me! At this point I asked if they can just send me back the item that I purchased since they are hesitant to send me my refund. I had to spend money to send back the item, a complete loss! There customer service sucks!

* Shapellx attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user angelap1896
1 review
0 helpful votes
April 11th, 2024
Verified purchase

The jumpsuit did not have the zipper crotch like I thought and my other item was way to small

* Shapellx attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
Thumbnail of user jocelynp137
1 review
0 helpful votes
April 2nd, 2024
Verified purchase

I looked at several sites for my wedding dress under garments. I chose Shapellx because you advertised full figure women wearing the garments vs having thin models wearing the items. The purchase was easy. Arrived quickly. Most important it fit great.

Reason I chose this business:

I loved that full figure women were modeling the garments.

Reason I chose this product:

I wanted to look great in my wedding dress.

Quality
Thumbnail of user tashis7
1 review
0 helpful votes
May 7th, 2024
Verified purchase

As a bigger girl I've spent alot of money on shapewear, this one was worth every penny. Hugged in all the right places, while still very comfortable, doesn't roll up or down. And I can use the bathroom without getting out of the whole thing. Amazing!

Quality
Thumbnail of user jessical2644
1 review
0 helpful votes
April 29th, 2024
Verified purchase

Even though it took way too long to arrive, I am satisfied with the product. It is very comfortable to wear and feels high quality. I could have sized down for a more "snatched" look.

Quality
Thumbnail of user jessican1503
2 reviews
0 helpful votes
April 2nd, 2024
Verified purchase

Amazing quality. You can't see that line around your thigh where the shapewear ends and it also doesnt slide at all. It's surprisingly comfortable. My booty is booty-ing for sure. Highly recommend. I will be a return customer.

Reason I chose this business:

The reviews and videos of actual real people giving their reviews helped me narrow it down to Shapellx. Customers showing the product in action made up my mind for me!

Reason I chose this product:

It was what I was searching for?

Quality
Thumbnail of user sabemee
1 review
0 helpful votes
April 13th, 2024
Verified purchase

I loved both bathing suits, they fit like a dream. I received them within the week and the packaging was very nice as well.

Reason I chose this business:

I wanted a suit that had Shapewear in it as well; to hide my imperfections; and it did just that

Reason I chose this product:

I’m going on vacation and I wanted bathing suits that I could feel comfortable and confident in.

Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Shapellx is one of the fastest growing direct to consumer brands focused on
Providing a wide variety of women’s shapewear solutions. At Shapellx, we
Design product lines using high quality fabrics, flattering fits, and sustainable
Practices. For more than a decade, we've been in the business of creating
Shapewear for every woman to express themselves in any outfit.

Business History

A Revealing Story pinpoints how the power of expression leads to living your most authentic life.
In this iteration, Shapellx depicts the colorful original within every woman. It’s for the woman who
Uses her unique style and lively appearance to reveal her true self to the world; it’s for the carefree
Creative who expresses themselves through every wardrobe detail. Users choose Shapellx
Because their products promise sustainable fabrics and an unmatched variety of offerings. They
Are repeat customers because they know for every outfit in their wardrobe, Shapellx has a
Shapewear solution that allows them to express who they truly are.

Company Representative

Thumbnail of user shapellxs
Shapellx U.
The Shapellx Gal
Typically responds within 5 days
She’s glowing from within and feels comfortable and confident in her own skin.
She’s doing power walks outside or kicks it hard in the gym.
She runs errands. She’s in the boardroom, smashing the glass ceiling. She’s just given birth to a little, sweet angel. And while she’s in her postpartum phase, she’s still doing one thousand things during her day. She wants to feel supported in every step of her journey.

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4.5
1,882 reviews
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