• Set In Stone

Set In Stone

Write a Review

Overview

Set In Stone has a rating of 4.9 stars from 129 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Set In Stone most frequently mention great experience, and customer service. Set In Stone ranks 3rd among Cabinets sites.

  • Service
    1
  • Value
    1
  • Shipping
    1
  • Quality
    1
Positive reviews (last 12 months): 100%
Positive
16
Neutral
0
Negative
0
32
See all photos
How would you rate Set In Stone?
Top Positive Review

“Primary Bath Tile + Schluter Kit”

Diana K.
9/21/24

Set In Stone has a marvelous selection of tile and Lizzie was extremely helpful, making suggestions and answering our concerns. Since moving to NC 3 years ago we have enjoyed the teams knowledge and professionalism, whether purchasing for our Kitchen quartz selection or tile for our Primary Bath. Thank you

Top Critical Review

“Poor Customer Service”

Carrie P.
6/8/23

Set up appointment and met with Brooke and gave a rough layout of what I was looking at. They sent me an email days later stating that they will get back to me once they found a new vendor that might have something that will work in my bathroom. Over a month later after not hearing back from them, I reached out to Brooke asking for an update. Ariel sent back an email with just a quote and no design (very unprofessional to just throw out a quote with no design considering my exact design and dimensions were not set when we met). I asked for a design and Ariel said that Brooke would get back to me. That was over a week ago now. I will not be using them. Luckily, I had been looking at other places and I have found someone else way more professional in every part of the process and they don't send emails titled "Hey" and "Hey There". They know my name.

Reviews (129)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (4)
Thumbnail of user dianak777
1 review
0 helpful votes
  • Send Message
September 21st, 2024
Verified purchase

Set In Stone has a marvelous selection of tile and Lizzie was extremely helpful, making suggestions and answering our concerns. Since moving to NC 3 years ago we have enjoyed the teams knowledge and professionalism, whether purchasing for our Kitchen quartz selection or tile for our Primary Bath. Thank you

Thumbnail of user pamb1300
1 review
0 helpful votes
  • Send Message
September 25th, 2024
Verified purchase

Everything went better than perfect, timely call backs, installer on time, very friendly. Girls behind desk were very helpful and friendly. Cost of everything was better than expected.

Thumbnail of user charlenec453
1 review
0 helpful votes
  • Send Message
July 18th, 2024
Verified purchase

I have worked with Set in Stone for several years. Brooke is knowledgeable, helpful and beyond patient. Jairo and his team did an excellent job installing in both my bathroom and kitchen. I highly recommend Set in Stone and the competent folks associated with Set in Stone.

Thumbnail of user dougc854
1 review
0 helpful votes
  • Send Message
June 29th, 2024
Verified purchase

My wife and I are converting a pantry into a powder room and needed aproximately 4' of vanity counter. We came to Set in Stone and found a remnant that fit our needs. The process of ordering through installation was professional, on time, and cost competitive. Highly recommend Set in Stone.

Thumbnail of user ald294
1 review
0 helpful votes
  • Send Message
September 13th, 2024
Verified purchase

Liz did a great job of supplies needed to do a tile job at mt kitchen remodel

Thumbnail of user eleanors275
1 review
0 helpful votes
  • Send Message
June 27th, 2024
Verified purchase

I am very pleased with the quality and installation of my countertop. The installers were very professional and cleaned up after.

Thumbnail of user bobs2448
1 review
0 helpful votes
  • Send Message
June 25th, 2024
Verified purchase

Excellent. Lizzy was, knowledgeable, patient and very helpful in selecting tiles.

Thumbnail of user hollyj302
1 review
0 helpful votes
  • Send Message
April 16th, 2024
Verified purchase

Amanda has been the biggest help! She has provided quotes on so many different granite selections, provided answers to all our questions, and has just been all-around great to work with!

Thumbnail of user johns15590
1 review
0 helpful votes
  • Send Message
April 23rd, 2024
Verified purchase

Large amount of slabs to pick from, really good advice from sales people.

Thumbnail of user karend440
1 review
8 helpful votes
  • Send Message
July 24th, 2019

This is my second large project with Set in Stone and once again they were amazing to work with. Always available and accommodating and great at offering up ideas I hadn't thought of. They also have an incredible selection. I would highly recommend them to anyone doing a kitchen/bath/laundry area. You won't regret it!

Thumbnail of user tomk429
1 review
22 helpful votes
  • Send Message
January 7th, 2019
Verified purchase

It's almost like when your daughter used to live here, left and got famous, then came back to upgrade the place. Great materials, super service and constant feedback, on land, in the air, even if they are on a cruise. I was so impressed that I bought all the employees a christmas gift. All things considered, I highly recommend the pretty women at Set-in-Stone

Thumbnail of user christinet188
1 review
0 helpful votes
  • Send Message
October 1st, 2019
Verified purchase

Very professional and helped me with all my design needs. All the girls are so helpful. I do remember they close on Saturdays at 1:00 and that is the only day my husband can come to check out their tile. It was just 1:00 on the button when the girl said she'd wait for us to come down.
You don't get that ever in other business's.

Thumbnail of user melissai655
1 review
0 helpful votes
  • Send Message
July 26th, 2022
Verified purchase

We lost our kitchen to a dishwasher leak. Putting it back together was a super slow process. Working with Amanda from Set In Stone was refreshing. They have a large selection. Competitive prices. Amazing installers. They were ready when we were and professional every step of the way. We highly recommend them.

Thumbnail of user joer1558
1 review
0 helpful votes
  • Send Message
August 12th, 2023
Verified purchase

I had a great experience at Set in Stone! Lizzie is so helpful and was very patient as we went through the selection process. We bought floor and wall tile for a bathroom remodel, and we're going to be coming back for the vanity top.
5 Stars

Thumbnail of user joc237
1 review
0 helpful votes
  • Send Message
August 12th, 2021
Verified purchase

Great choice of tiles for bath renovation, many options from which to choose. Lizzie M provided excellent advice and suggestions. She is very knowledgeable and helped me reach the best choice for my bath. I am happy with the process, the choices and the team at Set In Stone. Order was placed on August 11,2021.

Thumbnail of user carrieg372
1 review
0 helpful votes
  • Send Message
June 8th, 2023
Verified purchase

Set up appointment and met with Brooke and gave a rough layout of what I was looking at. They sent me an email days later stating that they will get back to me once they found a new vendor that might have something that will work in my bathroom. Over a month later after not hearing back from them, I reached out to Brooke asking for an update. Ariel sent back an email with just a quote and no design (very unprofessional to just throw out a quote with no design considering my exact design and dimensions were not set when we met). I asked for a design and Ariel said that Brooke would get back to me. That was over a week ago now. I will not be using them. Luckily, I had been looking at other places and I have found someone else way more professional in every part of the process and they don't send emails titled "Hey" and "Hey There". They know my name.

Thumbnail of user karenc1671
1 review
0 helpful votes
  • Send Message
January 9th, 2021
Verified purchase

Set In Stone has a great variety of tiles to select from, but most importantly, helpful and knowledgeable staff. This is not our first "tile adventure" and we were extremely fortunate to work with their staff, especially Lizzie. She could not be more helpful and her knowledge made our selection easy. So happy this is here in Aberdeen!

Thumbnail of user gerrieh1
1 review
13 helpful votes
  • Send Message
July 9th, 2019
Verified purchase

The young lady (Lizzie) at the tile counter knows her stock and is very helpful and patient. Choosing tile can be challenging because of its relatively permanent nature. My master bath redo turned out to be a challenge so it necessitated many trips to Set in Stone to find just the right tile for the space. Lizzie has always been welcoming and helpful, she is a real gem. I look forward to working with her for my future tile purchases.

Thumbnail of user debrap339
2 reviews
15 helpful votes
  • Send Message
February 5th, 2020
Verified purchase

Customer service described what I needed to do/bring to figure out a counter top for my sink. She assisted me right when I got there on picking out a "remnant" (less expensive and all I needed was a smaller piece for my job). Very easy, found what i needed. Unfortunately they are so well liked i guess that the order time is way out! Looking forward to getting measuring done and install done soon I hope!

Thumbnail of user sheilas1049
1 review
0 helpful votes
  • Send Message
June 20th, 2023
Verified purchase

Amanda at Set in Stone was so helpful on my first visit. I felt like I was guided to select what fit my needs with her knowledge and kindness. They have been great to work with our changing schedule. Can't wait to see my Quartz installed soon!

Thumbnail of user amyc1931
1 review
0 helpful votes
  • Send Message
April 20th, 2022
Verified purchase

Lizzie is excellent to work with when choosing tile. She is super helpful in talking me right to what I'm describing as well as being able to offer perfect ideas for coordinating the tile in the room. The selection is phenomenal and I have gotten the tiles I've ordered very quickly.
This is my tile store from now on!

Thumbnail of user charlesp275
1 review
0 helpful votes
  • Send Message
May 7th, 2019
Verified purchase

This staff of lovely ladies are wonderful to work with. They were very helpful in the selection of style as well as colors. I couldn't be more satisfied with the way my kitchen, baths and outdoor grill/island have turned out.

Thumbnail of user barbw97
1 review
11 helpful votes
  • Send Message
November 5th, 2020
Verified purchase

Set in Stone was an excellent overall experience. Showroom has a very good selection of tile. Tile was ordered and received promptly. Lizzie was outstanding in helping us with the design and so patient with our frequent changes. Highly recommend this business and her.

Thumbnail of user lynetteh114
1 review
0 helpful votes
  • Send Message
March 23rd, 2022
Verified purchase

The crew who came to install the granite in our kitchen were prompt, polite and professional. Jairo and Amanda were superstars as always. Outstanding all around. We'll never use anyone else for our projects. In fact, just ordered our quartzite and tile from them for the next endeavor into updating our home.

Thumbnail of user mikeh672
1 review
7 helpful votes
  • Send Message
August 22nd, 2018
Verified purchase

I stopped by several weeks ago and was very interested in several granite patterns. The lady said she would send pics later that day. When they didn't arrive I emailed the company. I did get a response that said they would send the pics that day. Never came, no email no pics.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Since the first day in business we’ve been bringing the best selection of products and merchandise to our customers. Our business name has become synonymous with quality throughout Aberdeen and the surrounding areas. We do our best to ensure a permanent variety of fantastic items along with unique limited edition and seasonal items that fit any budget. Our specialty is Tile, Natural Stone, & Quartz Countertops.

Conveniently located at 305 Fields Dr, we’re driven by our dedication to the best service in the business. We can’t help but smile with pride every time someone walks into our store excited about the great selection, and walks out satisfied. It means we’ve done our job right. We invite you to get in touch with our team to help Create your Perfect Space! Let's get it "Set in Stone"!

Company Representative

Thumbnail of user brookem170
Brooke M.
Stone Design Manager

How do I know I can trust these reviews about Set In Stone?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Set In Stone?