SANRIO

So I ordered 1 item on Dec 3 2022 a stationary set for my daughter it's her birthday. Well it's already paid for and the status as of now is unfulfilled. Which is load of crock because it was Not out of stock so I emailed the company 2 days ago. No response. So I just wrote another email like 5 mins ago and no response. Oh if u try and get a refund it states in the policy u will not get shipping fees. I'm bout to find a phone number. If I don't hear back asap

My daughter received a Sanrio night light as a gift, the first time using it with brand new batteries it only took a couple hours for the batteries to explode! I wrote Customer support and they were completely useless. Because I could not prove it was bought off that site, my daughter now has a piece of plastic she can look at! Thanks Sanrio for the piece of junk. What kills me is I've been buying from them since the 70s. All anybody cares about anymore is making money and will do anything to get it! Whatever happened to good old Customer service!

I ordered the Hello Kitty Polaroid 600 camera from sanrio's site, but I became extremely anxious after seeing the horrible reviews they have. However, my experience was great. They shipped my item within 3 days, and customer service responded very quickly. I contacted them for something on a Sunday, and they responded the next day in the early morning. Lastly, they packaged my product nicely with a lot of bubblewrap. The product itself works amazingly as well. Overall a pleasant experience.

I received today Monday 7/31/2023
3 pairs of Sammrio Shoes which were ordered over a month ago. All 3 pairs were absolutely covered which looks to be rat fesies? Below are pics which is my proof.
I demand a complete refund of my money ASAP approximately $82.00 tax and all.

First time ordering from Sanrio in thanksgiving of 2022. Ordered on Wednesday arrived on Saturday with tracking from USPS. Items came quickly and as described from sanrio.com. Haven't had any of the dilemmas noted by other people.

Spent 480 bucks on Black Friday week
Clothes leather purse and accessories.
The quality of items is horrible! Overpriced for cheap material. 80$ joggers that faded and ripped. Leather purse with very thin cheap pleather. No free gift ( that they promised with 100$ or more) and yes my stuff came way after Christmas. Packaging is not as nice as they use to back in the days! Sad!

I've been wanting to order from Sanrio for the longest but was hesitant because of all the negative reviews. I decided to finally give it a go and my order was shipped the same exact day it was placed! It only took a few days for it to be delivered which is a huge plus. Also, I wanted to mention that I had a good experience with their customer service. I emailed them a question regarding my order and got a response within 10 mins. Definitely plan on ordering from them some more in the near future!

Do not waste your time and money with this company, we've been trying for weeks to arrange an exchange on an item. Making daily calls and sending daily emails with no response.

The delivery itself came in less than a week and I was pretty surprised. However one of the item boxes I ordered came damaged. I also ordered a longuefly purse and it's obviously used, they couldn't even restuff it or make it appear new. It also has a dirty spot that I can't remove and some of the paint of the product is coming off. It's very obvious someone opened this and returned it. Really disappointed since I spent $60 dollars on a damaged item. At that price I expect it to be in perfect condition.

This website gives you the false hope of becoming one of many Sanrio's "best friends" just to make you pay an absurd amount of money. But don't worry! If you spend 100 dollars or more you'll get free shipping! What a deal! DO NOT PURCHASE FROM THIS WEBSITE AT ALL!

Okay so I bough 4 items from the Sanrio store since I truly love their products and characters. However, after reading some reviews here I was getting really worried as to how the following days would proceed with my order.
So I ended up contacting them, and they returned the email later that day telling me that my package was already handed over to be shipped.
The in the following days I actually got my order, it arrived extremely fast! All the products I paid for where inside and they seem of good quality(although it was too expensive anyways).
But I really don't know if I just got lucky, since my experience was extremely good and I am happy I got what I paid for.

I order a my melody plush and when it came it was the size of a strawberry I'm very mad and it took so long to come and it was $35 for that I'm very mad
Tip:DON'T ORDER FROM THIS STORE ORDER FROM AMAZON

I sent them over 5 emails about my missing items I spent over like $90 and I only got like 2 of my items... I open a dispute with PayPal. But still stay away from this company... it hurts me so much because I lobe Sanrio so much but like they really don't care about the customers... just be aware if you buy more than 2 items the rest might disappear.

They sent a fake product the first time but I had already ordered a second product and they intercepted it and had it returned to them but still charged my card. I sent an inquiry email they said they would respond within a day still haven't heard. Should have researched better before ordering when there is no phone number the bells should have started ringing. It's hard to believe there are people out there that are blatantly dishonest.

DO NOT ORDER FROM THIS WEBSITE THEY STEAL YOUR MONEY AND ONLY BRING FALSE HOPE. I'm completely disgusted by the lack of professionalism this company has displayed over the past few months. My orders from the past summer got to me in less than a week, and now folks are waiting over 4 months? Unacceptable, completely unacceptable. I adore their characters but at least the American brand of this behemoth of a company needs to give everyone refunds and stay away for a good long while because they are obviously not thinking at all!

100% do NOT recommend ordering from this website unless you do not mind waiting for months for your order.
Sanrio's website stated that due to physical inventory, orders placed after 12/23/19 would not ship until after 1/6/20. I placed an order from Sanrio.com on 1/9/20 with a notification stating that my order will ship within 7 to 10 days.

After 2 weeks of no shipping notice and reading many negative reviews regarding Sanrio's shipping over the holiday period, I wanted to make contact with customer service regarding my order. I received a reply on 1/23/20 stating "Our warehouse stopped shipments as they were conducting physical inventory. They have advised us that they are almost done and will resume shipments by the end of next week." They stated that it may be another 3-4 weeks until my order would ship.

This was frustrating, since they did not update their website to inform customers that, actually, inventory would not be sorted by 1/6/20, and delays would continue beyond that. However, my order shipped 7 days later, on 1/30/20 and I had it the next day (I live very close to the warehouse). I figured that their issues had been worked out by this time, since they sent it well before the additional 3-4 week estimate and decided to place another order on 2/1/20.

On 2/26/20, I emailed to inquire about my new order's status. Customer service responded stating "Our warehouse stopped shipments as they were conducting physical inventory. They have advised us that they are almost done and will resume shipments by the end of next week," and that it may be another 2-3 before my order ships.

What? Again? When I questioned the frequency of "physical inventory" that causes such constant delays in orders, I was informed on 3/9/20 that they were in the midst of sending out orders from OCTOBER.

It's incredible to me that a website would be so backed up, for whatever reason, that they'd still be sending orders from 5 months prior and yet no honest communication with their customers. It's also interesting that my January order was sent out before all of these other orders from October-December, and I know that some people who ordered in February received their orders during this time, too. So, this whole "we send orders out as they are received" is an absolute lie.

On 4/2/20,5 weeks after their email stating that my order would ship within the additional 2-3 weeks, I emailed them again (the website stated that their warehouse was still up & running during the California Safer-at-Home orders due to COVID-19). Can you guess what the response was? Of course. It was the EXACT same runaround and they were STILL sending orders from October.

I eventually received part of my order on 6/2 (4 months later). Doubt the rest of it will ever turn up. The positive is that it seems they never charged me for these items at all (or PayPal simply canceled/rejected the never-ending pending charge, I'm not sure). Anyway, there are plenty of other online retailers that sell Sanrio items & they actually send them out in a respectable amount of time, so Sanrio.com is a big no for me.

It's horrible about how long their response time is to fix problems and their lack of communication through misleading emails which doesn't help the customer out at all! They ignore your requests to get tracking information or replace broken/damage items they send out! They need #800 to take calls instead of emails which lead to nowhere or resolutions!

I impluse ordered a few items off of Sanrio's website about a week ago. Happy to report that my experience was pleasant and uneventful! Ordered my stuff, received a confirmation email when I completed the purchase, later received a different email when the items shipped with a tracking number included. Came via USPS a couple of days later. Not gonna dispute some of the horror stories here, but I personally had no issues.

Fast and efficient delivery. And not sure if it was a glitch in their system or them just feeling generous but I got one of my orders for free. And hey, who am I to say know to saving $40!

Feel bad for these older more negative complaints but glad to see they've improved since then!

I have ordered from Sanrio for years and I noticed that they have been going downhill. There is no phone number to call and numerous orders I have placed have just been lost. You email customer service and they basically have no information for you concerning your order. One rep told me that they have issues with their system and some orders get lost. It would be better to find your Sanrio items elsewhere, because it is hit or miss if you will be getting your order from them.

My boyfriend ordered from Sanrio.com on Nov 22,2019 which never came---but the free pin managed to show up, in Jan 2020. He contacted customer service several times via email (because also in 2019, they have no customer service phone number... Surprise!) In December and was told it was shipped but no tracking or order updates were available or provided. So, since they took his money, he is currently disputing the charge with the bank, and I highly recommend to all who haven't received your money back or your orders to do the same. Another reviewer pointed out that this is fraud, and I agree. Also, file a complaint with the Better Business Bureau, it looks like customer service is actually responding to people there. I have been a huge Sanrio fan my whole life and am extremely disappointed in the way their website is handling paying customers with such disregard especially during the holiday season, and I have told them so via email to customer service today and referenced the reviews here. Get your money back people!

I bought over $50 worth of items for their promotion because I'm holiday shopping, I thought it would be nice to get the bonus gift to! Just a little container, probably cost them like $5 and when my order arrived, it wasn't there! I emailed them and they said I didn't tick the box, which I never saw a box? And that they can't add it retroactively and it's out of stock anyway, have fun. They are an international company with so many $$$ and they can't be bothered to even offer any amends for this small item? Cheap and crappy. Never buying from there again. They want to scam people into spending more for fake promotions.

Made a large order on 10/17, since then I have emailed customer service several times to determine shipping date and arrival. With each question I receive same answer, that my order has shipped. Last 2 emails to customer service have no response. Today is November 14, still no delivery. There is no way to contact company via telephone. This is sad because my grandchildren love this product. Does anyone have an answer how to contact the company directly?