Sandrascruisetours

We booked a tour through Sandra's cruise tours to Greenland, We arriving on a cruise ship and the cruise was not offering tours for Greenland. On Sandra's website when booking it stated that the tour was fully refundable if we did not get to the port. Unfortunately because of weather we did not get to Greenland. When we inquired about our refund we initially were told it would be a couple of weeks and then she changed the terms of service on her website to say it was not refundable. She has refused to refund us our money. She has submitted falsified documents to our credit card company after we tried to file a chargeback. I won't tell you what to do with your money but this is a person to not be trusted. I will never recommend her to anyone.