• Ross-Simons

2024 CUSTOMER CHOICE AWARD

Ross-Simons

Overview

Ross-Simons has a rating of 4.7 stars from 5,518 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.

  • Service
    656
  • Shipping
    41
  • Quality
    5270

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 90.6%
Positive
1,410
Neutral
56
Negative
90

Instant Feedback

30,246 reviews

29
See all photos

What reviewers want you to know

Positive highlights

  • As Always,Prompt Safe Pkgd Delivery Always a Satisfactory Shopping Experience!
  • Thanks for great quality jewelry and excellent service.
  • 2024 Customer Choice Winner

Critical highlights

  • I contacted customer service again and they said that it could be repaired but I would have to pay for the repair.
  • Called Ross Simons customer service, but they were no help.
  • Why on earth would I make a claim, have the post office pay for their error or, frankly, theft.
How would you rate Ross-Simons?
Top Positive Review

“Some items match the photos”

Athena K.
3/5/24

Some items match the photos. Others don't. You need to see it in person by taking a chance. Return process is straightforward. Customer service experience so far is good over all. I'm satisfied with my purchase: 4/5. I ordered four simulated ruby, sapphire, and emerald rings and earring. Very happy with the garnet cluster ring. Returned the citrine ring because it has some defects. It happens. I recommend Ross Simons for shopping affordable jewelry.

Top Critical Review

“Poor quality”

Patrick K.
2/14/24

I ordered an emerald bracelet for my wife, and it arrived with a broken clasp. We were disappointed but decided to process an exchange. The replacement arrived and seemed in better shape, however after wearing for one day, one of the links broke. The bracelet was beautiful, but the quality of craftsmanship is not on par with the price point. We will definitely NOT be purchasing jewelry from Ross-Simons again.

Reviews (5,518)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (488) customer service (565) quality jewelry (211) sterling silver (91) web site (259) quality products (134) ross simons (2212) post office (15)
Thumbnail of user valeriea465
1 review
0 helpful votes
May 7th, 2024
Verified purchase

A dear friend of mine gave me an unfinished pearl necklace on a gold paper clip chain from R+S years ago, and I wear it ALL the time. Fast-forward a few years to an important gala fundraiser event I had to attend. I had a little extra cash and wanted to finish my gown with some gorgeous new jewelry without breaking the bank. R+S delivered--and left me with enough to splurge on a couple of extras on sale as well. R+S will be my go-to fine jewelry destination from here forward!

Quality
Thumbnail of user barbaraj1383
Barbara J. – Ross-Simons Rep

We are glad that you were able to find such great pieces for your event, and that you still wear the pearl necklace from years ago. Good quality jewelry is timeless!

Thumbnail of user tatyanal96
1 review
1 helpful vote
May 1st, 2024
Verified purchase

Beautiful and unique jewelry. Exactly as pictured! I'm very impressed with the quality of pictures on the website and that is why I ordered earrings and matching ring for myself. I love the design and craftmanship! I do have concerns, however how well the 18k gold over silver will weather. As new pieces, they look like 18K bright and shiny gold and I do not want them to tarnish and rub off to the silver under.

Quality
Thumbnail of user barbaraj1383
Barbara J. – Ross-Simons Rep

Extra care should be taken to maximize the lifespan of your gold over sterling jewelry. Remove your jewelry when you exercise, shower, or swim. Wait until perfume, lotion, or makeup is dry or has been absorbed by your skin before you put on your jewelry. Substances like oil, chlorine, perfume, anti-bacterial soap, and jewelry cleaner may react with the jewelry cleaner and cause it to tarnish easily. Daily cleaning with a very soft cloth to remove and dust and dirt is recommended. To avoid scratches, wrap your piece in a soft cloth after cleaning or keep it in a jewelry box separate from other jewelry. We hope you love the earrings and ring!

Thumbnail of user kathleenc2147
2 reviews
1 helpful vote
May 1st, 2024
Verified purchase

I love these little jackets! It's like having a bunch of new earrings! I have several pairs of studs that are nice, but because they are so small I rarely wear them. These delicate jackets are perfect for drawing attention to my little studs without being too weighty or overpowering. The back of the jacket is slightly concave which means you never have to worry about which side is the front. They are exactly what I was looking for. I could not be more pleased with these jackets!

Quality
Thumbnail of user barbaraj1383
Barbara J. – Ross-Simons Rep

Earring jackets are fun, and underrated. They can really jazz up a pair of studs and change the look of an outfit. We are so happy that you like them!

Thumbnail of user gerilynns1
1 review
0 helpful votes
January 16th, 2024
Verified purchase

I purchased a multi gemstone bracelet about 6 months ago. It was 18k over sterling. The plating has considerable wear, it's lost all but 2 of the beads and half the stones. So I would not order any of your overlay products. Waiting to see how the new bracelet holds up.

Thumbnail of user sandrad2602
1 review
0 helpful votes
April 2nd, 2024

Size 8.5 (pic. Looks bigger online) Smaller to me in person. I have short fat fingers. Very dainty, but elegant band. I do wish they made a 4/4.5 Ct. In this. I do like it and will wear it a lot to get used to it. Combining it with my two wedding anniversary band I have.

Tip for consumers:
They use credits for refunds.

Products used:
Jewelry

Service
Value
Shipping
Returns
Quality
Thumbnail of user delphinef1
2 reviews
6 helpful votes
April 22nd, 2024
Verified purchase
• Updated review

Ross Simons has always been a favorite of mine for jewelry. Large variety of items to view, great quality and good sales. Their website is easy to navigate, quick shipping, easy checkout and really good customer service ( did not require this time). Never disappointed in their jewelry. Love my new bracelet!

Quality
Website a little confusing at checkout
April 11th, 2024
Verified site experience
• Previous review
Perfect!
September 2nd, 2023
Verified purchase
• Previous review

Simple and quick! Love it! Beautiful earrings, perfect for my wedding outfit!

Quality
Thumbnail of user chrism4547
1 review
0 helpful votes
April 11th, 2024
Verified purchase

Ordered was received in a timely manner. The ring exceeded expectations. Beautiful but simply. Daughter loved it. I would definitely order again.

Quality
Thumbnail of user brandom11
1 review
0 helpful votes
January 25th, 2024
Verified purchase

I saw this necklace and decided right then to snap one up. It was the easiest purchase ever. Necklace arrived quickly - packed beautifully.

Quality
Thumbnail of user bethv195
1 review
0 helpful votes
April 7th, 2024
Verified purchase

I love that you're members of Rakuten and you always have great sales! Everything I've bought is high quality and beautiful.

Thumbnail of user kimberlys2861
1 review
0 helpful votes
December 9th, 2023
Verified purchase

My most comfortable earrings, owing to their hollow lightness. They do bend easily, so it's important to handle them gently. The low price reflects the fact that they are hollow, and I bought a new pair a year later during the sales. The dented ones are still good to keep on hand for travel and active sports--if they get lost, I have the good ones. The color and size are perfect for business and everyday wear, and I wear them several days a week.

Quality
Thumbnail of user floriditac
1 review
0 helpful votes
April 2nd, 2024
Verified purchase

Amazing quality & products! Everything is so beautiful but I would say maybe a minor adjustment should be made to the still photos on the website, especially for all *Earrings. Maybe keep the main still photo that seems "enlarged" but then add another photo of the product with a ruler diagram plus measurements, all shown in the photo. The earrings are absolutely gorgeous but I did expect them to be a little bigger. I think for some clients they could be expecting huge statement earrings with just the one photo. Most of us don't have time to check specifications and details for each product (and then get a ruler out to confirm all those details). Thank You!

Quality
Thumbnail of user cindym2087
1 review
1 helpful vote
May 7th, 2024
Verified purchase
• Updated review

These bracelets are very pretty. I got a compliment on mine the first time I wore it.

Quality
Thumbnail of user barbaraj1383
Barbara J. – Ross-Simons Rep

You know you've made the right choice when people compliment you on your jewelry! Thank you for being a valued customer, and we hope to shop with you soon.

I LOVE Ross+Simons!
May 1st, 2024
Verified site experience
• Previous review

I LOVE Ross+Simons!
Beautiful Jewelry!

I LOVE Ross Simon's!
April 14th, 2024
Verified site experience
• Previous review

I LOVE Ross Simon's!
Great Selection of Beautiful Jewelry!

Reason I chose this business:

Good past experiences!

Very Happy Customer!
March 31st, 2024
Verified purchase
• Previous review

I'm a new Ross-Simons customer and after 5 purchases, I splurged on a very expensive diamond necklace. I was a little nervous about it and when I didn't hear from RS in a few days, I emailed Customer Service to check on it. I got a very quick reply and I responded with a thank you to the reply and got a courtesy response. So I felt like someone was answering, not just a computer response. The diamond necklace arrived today with lots of certification, and I LOVE it! It is GORGEOUS! As soon as I finish this review, I'm ordering the earrings to go with it.

After ordering an expensive diamond necklace, and paying for quick shipment by a specific day, I didn't hear from RS and the necklace didn't arrive. I was concerned, so I emailed Customer Service. I got a quick reply and I responded to it, and received a reply to my email, which I thought was a nice touch.

Service
Quality
Thumbnail of user carolynt424
1 review
0 helpful votes
May 7th, 2024
Verified purchase
• Updated review

I have been been a lover of Ross Simon's for a few years and all that I have ever purchased as been of good quality. I have never experienced a time when I have been dissatisfied with anything that I have purchased from them. I have even recommended some people to the Ross Simon website. I highly recommend this company and will continue to be top fan.

Quality
Thumbnail of user barbaraj1383
Barbara J. – Ross-Simons Rep

Thank you for being one of our most valuable customers for over 14 years!

Website is very easy to move through and the jewelry...
May 1st, 2022
Verified site experience
• Previous review

Website is very easy to move through and the jewelry is nice. I have been a shopper here for quite awhile and highly recommend Ross Simons.

Reason I chose this business:

Previous customer

Thumbnail of user nancyr2472
1 review
0 helpful votes
April 3rd, 2024
Verified purchase

The turquoise & sterling ring I saw online on Ross Simons & ordered is lovely! Just what I was looking for & much more beautiful in person. Great quality & prompt service! Very pleased with my purchase!

Quality
Thumbnail of user annekem1
2 reviews
1 helpful vote
May 10th, 2022
Verified purchase

Love it when Ross Simons has a sale! I've been waiting to buy these green enamel earrings & ring! They are more beautiful in person & the quality is amazing!
The multi-gem ring is beautiful, the stones are so clear, & the quality is amazing. However, it's too big for my small fingers & will sadly have to return it.

Reason I chose this business:

Because of your unique selections of jewelry

Reason I chose this product:

I love enamel jewelry

Quality
Thumbnail of user matthewh1781
Matthew H.
1 review
0 helpful votes
August 27th, 2022
Verified purchase

Very delighted with the selection of jewelry Ross-Simons had. Always tough finding the right gift bit with so many great options ti choose from it was much easier

Reason I chose this business:

I saw their inventory, liked what I saw and the price was very reasonable

Quality
Thumbnail of user juliea1187
1 review
0 helpful votes
April 26th, 2023
Verified purchase

I've bought A LOT from Ross-Simons because I love many of their silver heart pieces. This ring, however, is going back. It would be a great gift for a young girl/teen. I only wear a size 5 ring but it looks ridiculous on an adult.

Quality
Thumbnail of user lynnl733
1 review
1 helpful vote
December 1st, 2023
Verified purchase

Beautiful gold chain that has the best feature- I can change it to any length!
Ross Simons also has what you are you looking for in fine jewelry.

Quality
Thumbnail of user lisad3427
1 review
0 helpful votes
February 17th, 2024
Verified purchase

My mom has bought from Ross-Simon's for years and everything has been quality jewelry. I will continue to shop here!

Quality
Thumbnail of user joycet389
1 review
0 helpful votes
May 25th, 2022
Verified purchase

Always looking for gemstones that go with those already collected. Also, because of allergies, the metal must be pure. The 925 sterling silver jade earrings were perfect! I love them and they are perfect with the clip link line of sterling silver popular now…. And great for casual or dressy occasions.

Reason I chose this business:

Ross-Simons has always been a favored jewelry company!

Quality
Thumbnail of user sarahc2725
1 review
2 helpful votes
August 3rd, 2023
Verified purchase

Ross Simon's is a great company to get fashionable, precious metal and gemstone jewelry from. However, quality of the products seems to have declined over the years while prices have gone way up, just like every other company. I have been buying jewelry from Ross Simon's for almost 15 years and I remember scrolling through their magazines as a child and it just doesn't have the same quality now as it did back then and everything is gold over silver instead of solid gold.

Reason I chose this business:

I am familiar with the brand

Quality
Thumbnail of user cindym1601
1 review
0 helpful votes
August 6th, 2022
Verified purchase

I needed to get a birthday for one of my best friends. The two items I purchased had popped up in my FB feed and they were perfect! I wanted something nautical/beachy since my friend loves the beach and is an avid boater. The bracelet and earrings I purchased are perfect. They even arrived earlier than expected.

Reason I chose this business:

I chose Ross Simons because of quality. I’ve bought other items from RS for myself and have always been very happy with my purchases. Another factor was pricing. Both items were very reasonably priced.

Quality
Thumbnail of user hk123
1 review
0 helpful votes
December 10th, 2022
Verified purchase

Previously purchased Emerald and Diamond pendant, then, last Christmas, the matching Emerald and Diamond ring. Both packaged in good taste jewelry boxes. This year's gift of matching Emerald and Diamond earrings were in plastic zip-lock baggies, then in small flannel bag. Would've preferred packaging a bit more fitting of their place in her collection, such as an earring presentation box. The earrings themselves are good matches and complements to the other pieces, so I am pleased with them.

Reason I chose this business:

Previous purchases

Quality
Thumbnail of user geneg197
2 reviews
0 helpful votes
July 13th, 2022
Verified purchase

My lavender jade ring arrived earlier than I expected. It's so beautiful and fits perfect! And lucky me that it was a discounted price. Thank you so much!

Reason I chose this business:

Love their products!

Quality
Thumbnail of user lindab4767
1 review
1 helpful vote
October 24th, 2022
Verified purchase

Shopping with Ross-Simons is convenient and easy. There are a vast array of beautiful items always. If you desire pearls, sterling silver or gold or maybe a gem stone…. You will definitely find the quality, service and value always

Reason I chose this business:

Convenient, value, quality of merchandise and service

Quality

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...

Business History

https://www.ross-simons.com/about-ross-simons/about-us.html

Company Representative

Thumbnail of user jeffreye162
Jeffrey E.
Typically responds within 5 days

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