• PrepaidZero

PrepaidZero

Overview

PrepaidZero has a rating of 2.5 stars from 72 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about PrepaidZero most frequently mention sim card, phone number, and bad service problems. PrepaidZero ranks 46th among Phone Card sites.

  • Service
    13
  • Value
    12
  • Shipping
    11
  • Returns
    5
  • Quality
    10

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • BUT: A) The SIM card did not allow making the phone a hoptspot, which was naturally our plan.
How would you rate PrepaidZero?
Top Positive Review

“Perfect!”

Susan v.
12/10/21

Bought an unlimited data card for the USA last month. The card was delivered to my home address within 2 days. As soon as I arrived in Pennsylvania I changed the sim-cards and the PrepaidZero card was immediately operational; connection to the internet without having to go through difficult, timeconsuming things. Also during my stay in worked perfect, no problems whatsoever!

Top Critical Review

“No product delivered”

Markus H.
7/15/21

I bought a SIM card but never received it. Contacted the company but never got an answer. 2 weeks later got a message from my credit card provider that my card was tried to being used in Amsterdam.

Reviews (72)

Rating

Timeframe

Other

Reviews that mention popular keywords

sim card (36)
Thumbnail of user dapp
1 review
0 helpful votes
July 16th, 2022

Ondeugdelijk product geleverd. Leverancier (als onderaannemer van BOL.com) is nauwelijks bereikbaar (voor mij als klant maar ook voor BOL), en na retour (met afleverbewijs) geen reactie meer. BOL heeft netjes gecorrigeerd, maar deze partij (prepaidzero) verdient geen klanten..

Service
Value
Shipping
Returns
Quality
Thumbnail of user markush33
1 review
0 helpful votes
July 15th, 2021

I bought a SIM card but never received it. Contacted the company but never got an answer. 2 weeks later got a message from my credit card provider that my card was tried to being used in Amsterdam.

Service
Value
Shipping
Returns
Quality
Thumbnail of user fintanh
1 review
0 helpful votes
September 27th, 2019

A more effective use of your money would be burning it to send smoke signals. Took over a week's communication to get data working in the US, and, despite further communication, it did not work at all anywhere in Canada. Of course, their T&Cs absolve them of all responsibility, so no refunds or apologies.

Thumbnail of user kaja8
1 review
0 helpful votes
December 21st, 2019

SIM card did not work in US. Prepaidzero promised to refund but they never did, even though I requested it several times.

Thumbnail of user prepaidz
Prepaid Z. – PrepaidZero Rep

Dear Kaj, we are sorry for the delay in your specific case. I can confirm that the refund was just processed to your PayPal account. Our apologies for the inconveniences.

Thumbnail of user susanv997
1 review
0 helpful votes
December 10th, 2021
Verified purchase

Bought an unlimited data card for the USA last month. The card was delivered to my home address within 2 days. As soon as I arrived in Pennsylvania I changed the sim-cards and the PrepaidZero card was immediately operational; connection to the internet without having to go through difficult, timeconsuming things. Also during my stay in worked perfect, no problems whatsoever!

Tip for consumers:
that the simcards provided by PrepaidZero are worth buying

Products used:
sim card with unlimited data

Service
Value
Shipping
Quality
Thumbnail of user marielouises
1 review
0 helpful votes
August 23rd, 2016

Simkaart voor VS was prima in orde en werkte goed (indien er bereik was uiteraard). Vond de verzendkosten wel belachelijk hoog (EUR 6,95) voor een envelopje met een simkaart waar maar een enkele postzegel op zat van EUR 0,73. Ik heb daar een vraag over gesteld. Ook wilde ik graag een btw-factuur ontvangen. Het is nu ruim 47 dagen geleden dat ik de vraag stelde, maar heb nog steeds geen antwoord gehad...

Service
Value
Shipping
Quality
Thumbnail of user graemes9
1 review
0 helpful votes
July 17th, 2017
Verified purchase

We used the prepaid card to power the Google maps every day for 2 months.
Very reliable, never missed a beat.

Thumbnail of user ypd
1 review
0 helpful votes
June 6th, 2017
Verified purchase

Een fijn klein en eenvoudig apparaat. Ik heb hem gekocht voor een reis van 2 weken naar Kroatië om mijn autonavigatie live verkeersproblemen te laten omzeilen. Ook 2 smartphones en een iPad werden regelmatig aangesloten. De SIM kaart gaat veel langer mee dan verwacht. We zijn nu een maand terug en gebruiken het nog dagelijks in de auto en op de camping.

Thumbnail of user paulm1165
1 review
0 helpful votes
July 26th, 2019

Sim werkt niet in Canada. Klantenservice neemt telefoon niet op. Via mail -na aandringen-niet ter zake doende adviezen. Waardeloos. Ook bijgekocht telefoonminuten werken niet. 130,- voor 10 Gb/ 30 belminuten in de sloot gegooid.

Thumbnail of user jeanp115
1 review
0 helpful votes
July 13th, 2017

Very convenient sim card that worked for us in France, Germany, UK and Italy. Internet service was automatically available in each country at 3G speeds.

Service
Value
Shipping
Quality
Thumbnail of user ellenm81
1 review
1 helpful vote
April 11th, 2018

Toen we de simcard kochten werden we vriendelijk geholpen, echter in Amerika aangekomen werkte de kaart niet! Diverse keren geprobeerd contact te leggen maar dat is nooit meer gelukt. Ook op emails na de vakantie is nooit meer gereageerd. Dus jammer geld weg. Advice, buy in America in Wallmarkt a cheap phone an simcard an you have perfect contact, price total 70 euro

Thumbnail of user svena7
1 review
1 helpful vote
April 1st, 2018

The USA unlimited product that we used was very good.
Always 4G in Miami and the rest of Florida.

Really recommend it for internet in the USA.

Thumbnail of user guillaumeb15
1 review
3 helpful votes
June 25th, 2017

Don't trust them. I bough I all Europe SIM card with 2 go data and 30 euro of call and text. I tried to call an ambulances and the police in Paris during a terroristed threat. (I learned later that it was just teenagers with firework who caused a panic) Never worked.

Ho yeah, but the data worked! Seriously, what's the purpose of buying a sim card when you can't use it in the most needed moment!

Thumbnail of user josk6
1 review
0 helpful votes
August 13th, 2019

This sim card is really a waist of your money. It doesn't work and you will probably be as frustrated as I am. When I am back in Holland, I will try to get my money back or maybe contact the authorities about this scam.

Thumbnail of user sm1069
1 review
0 helpful votes
June 5th, 2017
Verified purchase

Worked better in the UK, very slow coverage in the Netherlands. Had to switch around the mobile network constantly to source a workable speed eventually settling on Tele 2.

Thumbnail of user briano24
1 review
1 helpful vote
October 19th, 2016

Fast internet service in all countries we visited (France, Spain, Italy, Belgium, Germany)
I certainly recommend their 4G sim card for Europe, as many hotels and bars have complicated WiFi access or reach, this sim card helped us to look up things online without the hassle of finding a working WiFi spot.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeroenw9
1 review
2 helpful votes
October 23rd, 2017

Ordered two T-Mobile SIMs which were labeled as usable in US, Canada and Mexico for a trip through Canada. Both SIMs were activated according to the instructions, only one received a phone number.
Neither SIMcard had ANY data whatsoever. Support told us once to 'enable roaming' and simply mailed a PDF with the instructions we already had, to no avail of course. Requested a refund but all communication was ignored.
The phone is never answered. Our tickets were closed without any confirmation or even a reply. Bad, bad service and a waste of money, effectively inditinguishable from a scam.

Tip for consumers:
AVOID. Wish I had noticed the huge amount of 1-star reviews sooner.

Service
Value
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Quality
Thumbnail of user prepaidz
Prepaid Z. – PrepaidZero Rep

Dear Jeroen W,

The mentioned sim card subscription had a lot of technical issues until November 2017.
We can confirm that the provider has been replaced in the mean time, so such issues should no longer occur with our current USA sim cards.
If there were any unresolved tickets/issues you may contact us again. Our apologies for the inconvenience.

Thumbnail of user lindyv1
1 review
1 helpful vote
September 23rd, 2016

I bought a T-Mobile card for Aspen, Colorado, in the Rocky Mountains. Activation went OK but I had no reception and was not able to call or text. Found out that only AT&T or Verizon have service there. Difficulty reaching customer service after my trip, little response and no chance of refund. Would not deal with them again.

Thumbnail of user cathyp39
1 review
0 helpful votes
July 28th, 2017
Verified purchase

It is sad that you cannot increase the data unless you have a British credit card. I never could figure out how to text using the app, so unless you are calling people don't pay for that feature.

Thumbnail of user prepaidz
Prepaid Z. – PrepaidZero Rep

Thank you for your response. From our own top up page you can recharge with any credit card / PayPal:
www.prepaidzero.com/topup

Our apologies if this wasn't clear.
(When you top up through the local provider directly, they may have such limitations indeed)

Thumbnail of user isabellag13
1 review
0 helpful votes
December 26th, 2017

I did a road trip in South-Africa. I was very glad that I could use the sim card. It is very easy to use. The reception was very good. I would definitely recommend buying this!

Thumbnail of user pieterm16
1 review
0 helpful votes
July 5th, 2018

Ik heb de simkaart een week voor ik naar Amerika vertrok gekocht. Omdat ik het nogal krap vond en ik zeker wou zijn dat ik de simkaart enkele dagen voor mijn vertrek zou hebben had ik bij de levering de optie "express delivery (1-2 business days)" aangeduid. Dit was ongeveer 17 extra. Echter na 4 dagen had ik de simkaart nog steeds niet ontvangen (er zat 1 weekend dag tussen). De track & trace link gaf sinds het begin aan dat het pakketje zich in Amsterdam bevond.
Ik heb de customer service op dag 4 gecontacteerd met de vraag hoe dit kan. Ik kreeg snel antwoord en mij werd verteld dat hij een dag geleden verzonden was en dat hij over één of twee dagen zou aankomen. Twee dagen later was hij nog steeds niet aangekomen en de track & trace gaf nog steeds aan dat hij in Amsterdam was!? Ik heb de customer service nogmaals gecontacteerd maar heb geen antwoord gekregen. Hij is tot op de dag van vandaag niet aangekomen en ik heb er niks meer van gehoord. Ik vind dit schandalig en het was een zeer dure flater. Ik voel me opgelicht.

Thumbnail of user keng42
1 review
5 helpful votes
February 27th, 2016

We had one of Prepaidzero's sim card from the Vodafone brand.
Did it's job well in Europe and offered the promised 4G speed (see attached screenshot)

Service
Value
Shipping
Quality
Thumbnail of user alvink14
1 review
0 helpful votes
June 3rd, 2017
Verified purchase

The card arrived timely in Singapore and worked well in France and Belgium.

However, when I was attempting to top up, I had to give a UK address which I do not have as I was holidaying in Europe.

I ended up not having data for the last two days of my holiday.

Thumbnail of user frankb107
1 review
2 helpful votes
April 4th, 2016

In my experience the sim card for "Mini-Europe" was:
-Easy to use (automatic activation)
-Fast internet browsing
-Good network coverage

Point of more attention is to accept other top up payment methods than just PayPal.
As we had to create a PayPal account to top up the sim card. Our experience with the US sim card from last year is the same as above.

Service
Thumbnail of user nc60
1 review
3 helpful votes
July 7th, 2017

I see other people having problem with texting like us. What is this "company"doing? The answers to the questions seem to be just sorry... but your problem never gets solved! What a waste of time and money!

Thumbnail of user prepaidz
Prepaid Z. – PrepaidZero Rep

Thank you for your comment. I can confirm that the texting issue was resolved for both of your sim cards.
Our apologies for the inconvenience. For further queries you may contact our support by email.

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From the business

Prepaidzero offers local prepaid sim cards for a broad range of countries worldwide. -Use mobile data at local rates. -Make international and local calls.

Company Representative

Thumbnail of user prepaidz
Prepaid Z.

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