plumbtile

After placing my order, I was notified that there would be a delay and offered the chance to cancel. I was not in a hurry and able to wait. The item arrived well before the indicated delay date. I was glad that I waited and that Plumbtile had notified me and didn't keep me hanging. I would definitely do business with them again.

Some sales people great some not.
Don't know enough about the parts of brand and need to talk with supplier all time

Their website is easy to navigate. My items were on back order but Plumbtile keep me informed on approximate shipping times. When items became available tracking was provided. Great company and I will continue using them. Thank you, Mark

Placed an order on 10/27, received an email from Dawn telling me the order will take 18-22 weeks and it is non-returnable, non-cancellable. OK, I said proceed with the order. On Oct. 31 I get an email that it will be an extra $98 to ship my order (this is on a $1,000+ order). Unacceptable bait-and-switch ordering process. Avoid this seller and give your business to a company that doesn't use these tricks.

Am impressed with your inventory and service on the phone. Great website! Will definitely recommend you to friends and family .

shopping experience was great. There were several new parts the manufacturer said I needed and they were not on the website since they were so new. I called and you guys were able to look them up and price them right away. I was sent an email with those parts added to my cart and was then able to go in through that email and add the rest of my items to the cart and get everything I needed at great prices. Can't wait to get everything and have it installed.

Great customer service! Called for a question and they called me back within minutes with the answer. Amazing to work with - Will be ordering from here again. Good people!

It would be odd to rate my experience prior to receiving the item ordered. Your website worked flawlessly. Thank you.

Dawn is a wonderful to work with! She is the rare combination of warm, professional, and smart. Love this company.

I am buying something that may get thrown away because you had no size or dimension details on anything. Very disappointed in this. Nearly passed you up.

Shipping took quite a long time, luckily we had to stop work due to COVID otherwise we would have received the products a month after we finished the job. we still have not installed them Im assuming we have everything we need but I cannot install them until June when they release some of the restrictions due to the customer not wanting people in their home at this time.

I ordered a Faucet on 05/06/2021. After 3 weeks the order status was still Processing. Plumbtile could not tell me shipping estimate date. Eventually I asked to cancel the order. After 8 days of cancelation I still has not received my refund. My two last messages are ignored. Now I have to open credit card dispute. Waste of time. My bathroom project was delayed for a month because of them.

First time buyer. Great price. Looking forward to getting it and seeing it in person with my farmhouse sink

talked to sales rep. about if there was a discount coupon for this item said she would call me back . never hear back ?

I did buy from you again as the first time a few years ago went perfectly. The ability to find parts on your site is far better than many other sites. Your prices seem fair as well.

When I did a search on Google for the make & model faucet I wanted, your site came up with a list of others for the same price, AND a line that stated "Free shipping· No tax." When I went to check out, I was charged tax, so this was very much a bait & switch.

The ordering process is customer friendly. I have yet to use this product. But all reviews are great.

Hopefully these products will be shipped to us without any problem...this will complete the pleasant experience!
Thank you!

Beware, they have no interest in keeping customers, only making money while they can. After discussion regarding a part that does not fit per our discussion, and then trying to retire so to order a different one... This company not only does not provide shipping. It will not refund and charge a 25% restocking fee. Unbelievable. Especially during a time of online and non personable orders. They make no exceptions for the situations. Everybody else is going to make us exceptions except the business. Terrible. Do not do business with them. I'm sure it's from China anyway.

They didnt refund my money, i buy myson radiators from them, after a year one of them is leaking, we call the company and send the video to them, they saw the leakage, but they want us to send the radiator to Vermont store its about $400 shipping, or drive to there its about 5 hours, they see the video why they dont give me mr refund, nobody want to pay, either myson or plumtile, they dont care..

Found the exact item I wanted and price was great. Received order as expected and quality was high end. Would definitely shop here again!

After searching many companies/stores to find this faucet, ordering it from you such a relief. Thank you

A pleasure to work with. I had a question before my purchase and customer service was prompt and helpful. Great price too. Thank you.

Limited experience so not sure I would remember to recommend site. I only bought a toilet paper holder, saw one page of site. Interface with Amazon pay made check out very quick.