PartSelect has a rating of 4.3 stars from 2,127 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PartSelect most frequently mention customer service, model number, and fast delivery. PartSelect ranks 2nd among Appliance sites.
This company responds to reviews on average within 19 hours
I needed to replace worn parts on my dryer. After shopping around, I found PartSelect. The site was easy to navigate and the instructional videos convinced me that I actually could successfully repair the dryer. I ended up buying the rear drum seal, the front bushing/seal and the drive belt/bushing replacement kit. I could have gotten cheaper prices if I bought each item from separate websites but the videos at PartSelect convinced me to buy from them. On top of that, I was pleasantly surprised when "ground" shipping from their Evansville, IN location took only one day!
While their part selector was useful and surprisingly effective, given how many products they support, their customer service has been awful. Order placed before shipping cutoff, five days later, three business days, we still don't have our fridge parts. I see they shipped from a nearby city, that they have for some reason been diverted 800 miles away, and I call. Get through their lousy automatic customer service system, speak with Nichole and then confirm with Brittany: PartSelect won't replicate the order for me to pick up myself, even though it shipped from an hour's drive away. They won't re-ship because the tracking has updated, even though it seems to be moving to a different city entirely. I'm very unhappy with their customer service, and regret using them.
I needed to replace worn parts on my dryer. After shopping around, I found PartSelect. The site was easy to navigate and the instructional videos convinced me that I actually could successfully repair the dryer.
I ended up buying the rear drum seal, the front bushing/seal and the drive belt/bushing replacement kit. I could have gotten cheaper prices if I bought each item from separate websites but the videos at PartSelect convinced me to buy from them. On top of that, I was pleasantly surprised when "ground" shipping from their Evansville, IN location took only one day!
Yes, they make things look easier than they are in the laundry room or kitchen, but their videos are invaluable in avoiding problems. Thanks, guys!
Thank you for your review! We're glad to hear we could help you and that you found our videos useful. We appreciate your taking the time to leave us feedback.
PartsSelect.com is a great resource for appliance parts. After you determine your ailing appliance's issue, snap a photo of your appliance model number tag (PartSelect will tell you where these numbers are), do a search, find the parts you need and get them on the way-chances are they will have it in stock. There are plenty of helpful videos on the site on how to make most common repairs. Save yourself hundreds of dollars by doing common repairs yourself, instead of paying someone or worse yet, buying a replacement appliance. Most failed parts issues are very common, and are well within the capability of most folks to repair. For example, my last repair was on a failed dryer drum roller wheel that was making a squealing noise and a worn out belt. A $39 kit, a couple of hours of time and the dryer is running like new. This repair would have easily cost a few hundred dollars.
Products used:
Dryer drum guide roller repair kit and drive belt
Thank you for your review! That's great to hear and we are glad we could help you with your repair. We appreciate your taking the time to leave us feedback.
While their part selector was useful and surprisingly effective, given how many products they support, their customer service has been awful. Order placed before shipping cutoff, five days later, three business days, we still don't have our fridge parts. I see they shipped from a nearby city, that they have for some reason been diverted 800 miles away, and I call. Get through their lousy automatic customer service system, speak with Nichole and then confirm with Brittany: PartSelect won't replicate the order for me to pick up myself, even though it shipped from an hour's drive away. They won't re-ship because the tracking has updated, even though it seems to be moving to a different city entirely.
I'm very unhappy with their customer service, and regret using them.
Thank you for your review. We appreciate your feedback. We are sorry to hear about your experience. We apologize but we do not have locations where you can pick up your orders yourself. We have also located your order and show that you chose our EconoShip method, which starts out with FedEx SmartPost and delivery is usually with the US post office. Delivery time can take 3-7 business days. There were other shipping options you could have selected but you chose the Economy rate. If you choose to order with us again and are in need of a faster delivery time, may we recommend one of the other options for delivery. We apologize for any inconvenience.
The door latch to my Maytag dishwasher stopped working. I went to the Partselect.com site to enter the model number of the washer, ordered it and received it withing three days. I viewed the replacement procedure on the site to remove the old and place in the new. Now, all is well and I would strongly recommend Partselect.com.
Tip for consumers:
no
Products used:
Dishwasher opener
Thank you for your review! That's great to hear and we are glad we could help you with your repair. We appreciate your taking the time to leave us feedback.
Your happiness with this company depends on what you order. My dishwasher was leaking all over my kitchen floor. I was thrilled to find this site and found a top sprayer that had been broken for months. Thinking I had hit the jackpot with repairing the appliance I ordered both parts at the same time. That was a big mistake! 3 weeks later my dish washer was still flooding the kitchen. I tried calling the number listed on the website. Never did get an answer... Getting extremely upset I canceled the entire order.
Noticing that the sprayer was on backorder, I placed another order for the bottom door seal that showed in stock. It was delivered 4 days later. The instructions in the video worked great and I saved a service call. Normally I would expect to receive the part that was in stock and wait for the item on backorder. It appears they place a great deal of importance on the shipping charges.
Just provide Model and Serial Number, and get your parts, right away. Simple Installation Instructions.
Products used:
Oven parts.
Thank you for your review! That's great to hear and we are glad we could help you with your repair. We appreciate your taking the time to leave us feedback.
I get nervous ordering parts online because so many sites have cheap knockoffs. I ordered an ice maker for my Kenmore/LG fridge and it was perfect! I assume it was OEM bc it was an exact replacement. I never got an order confirmation email but I did get a shipping email. Would 100% order from them again.
Products used:
Ice maker
Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
Ordered an oven light gasket for an older GE stove through partselect.com. The item came within a few days and was a perfect match for my oven and competitively priced. Packaging was good, would recommend and consider for future purchases.
Products used:
Oven light gasket
Thank you for your review! That's great to hear and we appreciate your business.
Dishwasher just needed a circuit board replaced and it arrived and performed as expected. I wouldn't go anywhere else.
Thank you for your review! That's great to hear and we are glad we could help you with your repair. We appreciate your taking the time to leave us feedback.
Sir is easy to find the correct part and the "how to" videos are perfect. Shipping has exceeded expectations. Customer service has helped me determine the correct part with a simple diagnosis on the phone. I've saved time and money on several appliances over several years. Highly recommend.
Products used:
Several parts for washer/dryer, oven range. Including fuses, heating elements, belt pulleys.
Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
I ordered 4 drip pans for burners and was able to find them easily on this website. They shipped in reasonable time and parts were protected with good shipping materials.
Products used:
Drip pans for burner
Thank you for your review! That's great to hear and we are glad we could help you with your repair. We appreciate your taking the time to leave us feedback.
I couldn't get the part from a couple other places they was all on back order so not only did partselect.com have it but I got it in 2 days and it was the exact part I needed couldn't be happier thank you partselect.com couldn't add pictures it's already installed and I'm not dragging my wash out and apart for the picture sorry
Products used:
Lg washer pump
Thank you for your review! We're glad to hear we could help you with your repair and appreciate your taking the time to leave us feedback.
Been trying to do a return for over a month but all it is telling me is processing and not able to get someone on the phone to get it returned. The customer service is the worst Order Number ******* and ******* They have $134.72 And I Have parts I'm not able to use. So make sure you really need the part because you will never get any help after they have your money.
Products used:
none
Thank you for your review! We appreciate your taking the time to leave us feedback. We are experiencing higher than normal call volume. Please send an email to customerservice@partselect.com and we will be happy to look in to this for you.
After purchasing an older used range, it had to be converted from gas to propane. Part select had the parts. Only problem they didn't include all that was needed so had to place a 2nd order to get the rest of the parts. The stove is now working fine.
Thank you for the review. It’s our priority to continue providing a great experience for customers like you and the best way for us to improve is through your feedback. We appreciate your taking the time to leave us the review.
After checking another part supplier who said the water valve for my icemaker was obsolete, I found PartSelect.com and they had the valve in stock. The valve I received turned out to be defective, PartSelect.com resolved the problem and sent me a new valve. No more filling ice cube trays!
Products used:
Water valve
Thank you for your review! That's great to hear and we are glad we could help you with your repair. We appreciate your taking the time to leave us feedback.
Parts came in quick and was easy to install. I was only going to buy the filter because mine was broken but the sales guy informed me that there was an upgrade due changes made to the lint filter which was very important information that I needed to know.
Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
The light socket I ordered for my fridge was delivered in reasonable time, was a reasonable price, and the part fixed the issue.
The guidelines and options for searching parts made it easy to find the right size! Fast delivery and for really well!
The part was for a new dishwasher and did not fit. I did not see any options indicating that there were more than one part for the carriage stop.
It was super Easy to find the parts I needed. I have an old washing machine. The parts shipped very quick.
I recently purchased new appliances for a new home. I wanted an additional rack for my stand-up freezer. I tried the website for the specific brand of my freezer but was unsuccessful in finding what I needed. I found PartSelect website and decided to give them a try. Initially it was overwhelming because of all the available options. I did an online chat and provided my model number... they were able to tell me exactly what part to order. It was reasonably priced and shipped immediately. I was so happy when it arrived. It was exactly what I needed. If only all online shopping could be so easy. They were awesome! Sorry I no longer have the email for the purchase order or proof of purchase. I clean out my mailbox daily and delete items that are no longer needed.
I found the part I needed for my 20 year old refrigerator.It was shipped quickly, and I was able to install it myself.
I was able to find the parts, ordered them, installed them, and they worked.
Overnight shipping option is great to have.
Hello Eduardo, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
I was able to order the wheels for the bottom rack of the dishwasher. Got it right the first time. Customer service was great.
Save when you repair your appliance with PartSelect appliance parts. Same-day shipping, return any part, 100s of installation videos, installation help and the Instant Repairman to help you repair your appliance fast.
Thank you for your review! We're glad to hear we could help you with your repair and appreciate your taking the time to leave us feedback.