OnTrac

I thought it was just one of examples.but the delivery personnel in our area consistently leave our packages in the rain, tossed where we dont find it until days later or sitting on top.of our mailboxes where they are easily stolen. I have yet to get an on trac delivery to my front door. The last package was left in the rain and the contents got wet because when they tossed it out it must have broken open a bit. Just a total disregard for your purchase.

I honestly *never* leave reviews, but I'm hoping that by adding to the other thousands of one-star reviews here, this business will go underground - they certainly deserve it.

Awful customer service, terrible delivery options (or lack thereof), no communication. I could keep going, but frankly, I'm tired of wasting my time on OneTrac today. Somebody please replace this godawful company.

Package from Temu that already takes forever coming from China. After floating around in Memphis for 5 days it finally said it had been delivered AFTER I contacted them asking where is my package. It was never delivered. Three security cams prove no one came and delivered anything. They tell me nothing they can do, contact Temu. Horrible service.

It came 2 days late and arrived at 9:00 pm but other than that it was really good. Dont be worried after seeing these reviews it's honestly not that bad.

I have had four packages lost by OnTrac in the past 3 months. Sometimes I get notified they need more information, which I provide, and other times it is returned to seller with no notification. My building gets daily deliveries from multiple carriers and no one else has these issues. There is a call box at my apartment and a driver from OnTrac has never attempted to use it for deliveries even with clear directions. Their customer service is not helpful.

So I must have prayed hard enough to get a somewhat good result. I bought some shoes from Hot Topic (I didn't even know shipped through OnTrac until now), and after seeing my order was shipped through this company I did some research into it. I got a bit worried after seeing the reviews.

My worries were definitely not unfounded. My order was delayed FIVE TIMES. It was stuck in one state (Ohio) for the majority of that time. After the second delay, I was told my order was "in transit" in New Jersey… really? It was then sent BACK to the same city in Ohio which makes me wonder what the hell these people were doing. My order finally arrived on a Sunday, which was coincidentally a day before I could've gotten a refund/replacement on it.

Despite all the issues, my order arrived in perfect condition and thankfully NOT stolen. I still would never ever ship through this company again and will be cautious of buying through Hot Topic in the future because it's just not worth the stress.

Dealing with Ontrac for a delivery from Adidas has been a total nightmare. Despite their claims of delivery, my security cameras show no sign of their presence. Unlike UPS or FedEx, Ontrac offers no photo proof, leaving me questioning their integrity. It's a shame that a brand like Adidas would risk its reputation with such a shoddy delivery service. Needless to say, I'll be avoiding both Ontrac and Adidas from now on.

Very bad experience with the courier. They didn't really deliver my package and ended up as lost. Saw the tracker, they dropped my package somewhere which is not even near my shipping address. Checked the proof of delivery, they made up a name who received it. Please close your business you are the worst!

Horrible business that delivers praying on their downfall my package has been being "delivered" for the last 3 weeks. I reached out multiple times but they don't answer they claim that they are the "fastest shippers in the u.s" but can't do anything right. STICK WITH USPS AND FEDEX! In the picture it says it was supposed to be delivered the 14th of march and it's 3 days later with no answers.

Worse damn delivery services. Couldn't even get my address right. They don't even have a live customer service agent to speak with. How you take my package to another address/zip? My first time having them deliver my package and I didn't receive my package in time for my event. My door is white. There is also no review space on their website.

I told her nicely to move the vehicle which was blocking our driveway. She then went off cussing out directed towards me and started harrassing me by blasting the worse music I ever heard and staying a while so all the neighbors can see her again blocking our driveway. She got very discontent that she had to move her vehicle hence the cussing. Is this what ONTRAC finds acceptable behavior? ONTRAC drivers have thrown packages several feet away so they can save time?

Why do any companies work with this horribly sad excuse for a parcel service? Ordered from Temu Xmas gifts. Temu had to split order in 2 shipments due to regulatory stuff well the first half thst came by ups has been received for a week now and the half shipped with On trac is in the wind and like everyone else says they same canned responses from their cs reps and they take zero responsibility nor can they even venture to give you any kind of updates that are real. They need to be out of business.

This company seems incredibly shady. I have parcel pending for the very reason of package pirates in my apartment building. USPS delivered half of my package in the locker totally fine, but this other half managed by OnTrac was "delivered" but I never received it. I inquired with their support team and they refused to provide proof of delivery, told me they could not determine anything about my package, and told me to contact the seller going forward. CLOSE THIS PLACE DOWN.

They delivered my package to the wrong house which I was easily able to prove by showing them my house compared to their delivery picture. They refused to do anything to make it right and cheated me out of hundreds of dollars. Thieves and liars. The least trustworthy delivery service that exists

Ontrac did not contact me for issue with my delivery( supposedly delayed), they returned package without contacting me for assistance with delivery. Would not trust them wit any package. They dont know how to use GPS to find address. It was hard to get ahold of anyone to discuss delivery and they were rude with details. Acted like it was my fault they don't use GPS.

Have cameras and ring. Item was marked delivered but was not. Driver sat in van 5 min then drove off

I know I had a neighbor that drove for OnTrac and he was always coming home at lunch and lighting a bowl then going back out to deliver. I'm even more convinced that they are smoking pot as every time I get a package from them reeks of pot. They apparently are think it's okay to drive under the influence. Shame on them.

Liars, still have nor received pkg. Was due to me few days ago, they keep giving me there is a delay waiting for it to arrive at facility...LIES it arrived there in doral on feb 7 2024. They either lost it or it was stolen. When i ever order from a company who uses Ontrac i will cancel order...customer service online chat is pitiful. This company needs to be closed FOREVER

I ordered an item with of a value of $105 the initial shipping cost was $20 then they wanted another $100,for stamp and insurance and next day delivery then when I paid that they wanted another $150 and the package was to be delivered the next day but the next day they wanted another $250,for next day delivery it was then I decided not to keep paying for something I was apparently not going to get I would recommend not using this company for any thing they just take your money and not deliver your product

I keep having issues with this delivery service! I will no longer order from companies that use this courier because the csr stinks and I do believe that 1. They are not live agents or 2. They are based in other countries.
I hate for it to come to this point because I order from Fab__ tics and Sa__ge XF__ ty a lot but keep having issues with my packages being delivered.

We had a little snow yesterday (we live in New England so they should be used to it) but I got a message last night saying incomplete address lol. I have cameras so these people never attempted to deliver my package and I live in a simple one story house on an easy to find street. These people have always been a joke and shouldn't blame their incompetence on the customer. What it should have said is "it snowed out and we can't function cause of it" don't blame your customers for your own problems. Everytime I see a package from Lasership/Ontrac I cringe.

Package delivered at the wrong address. Delivery personnel don't speak English. I doubt if he can read the shipping address. No live person to talk to on the phone, just text messages when filing a complaint. Even the customer services response through text messages doesn't read what I was texting. Very poor shipping company.

Package was supposed to be delivered in 12/6, three days later there is no status update and item hasn't been delivered. I used their customer support inline form, their text message option but I am getting no response regarding the whereabouts of my package. I tried calling, the automated system sends you to ontrac.com and hangs up. Useless and horrible, they shouldn't be allowed to operate