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OneTravel has a rating of 4.4 stars from 12,692 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OneTravel most frequently mention good service, easy process, and quick response. OneTravel ranks 2nd among Discount Travel sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Hey, so very good and helpful service you guys got here, but, please, fix your filters as this particular one filter "close/near dates of departure" that is constantly on and active when you make new search is pretty annoying))... Thanks and Best Regards! You Are Doing a Great Job Keep Doing It And Right On!
You lie and steal, why can I not make any changes or cancellations? Your bot system goes on an endless loop to avoid addressing the issue and your "travel experts" can't even manage to do even one thing aside delay further. This whole experience has left me feeling like this company is a total scam. I'm having my bank cancel your charge and issue a fraud claim.
Hey, so very good and helpful service you guys got here, but, please, fix your filters as this particular one filter "close/near dates of departure" that is constantly on and active when you make new search is pretty annoying))... Thanks and Best Regards!
You Are Doing a Great Job Keep Doing It And Right On!
CUZ I LIKE HOW USER FRIENDLY IT IS
Why can't I select a seat that doesn't cost me another $75 on top of the expensive tickets I just purchased?!
Quick and easy to book a flight. The price didn't change after you put in all your credit card info like most sites do. Price stayed tge same. Very please with this app so far. Will use it in the future.
It was recommended my Google
Thank you for your feedback. We look forward to assisting with your future travel needs.
Easy to book a ticket, also the operator call and confirm your booking number and ask for help.
Nice costumer service!
Just to see other options
Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward a assisting with your future travel needs.
I am very happy with your service so far, but you have not told me how much it is for checked baggage!
Our representatives have spoken with this customer regarding the expressed concerns.
I did my reservation so fast, as soon I found out the good prices online, nothing to complain about it.
I kept checking up the prices on flights, do it to I have to keep traveling for health issues.
Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.
At the time I need to travel, I always choice one travel to booking my trips, because it's easy and convenient.
Because they always offered cheapest price to buy my tickets.
You lie and steal, why can I not make any changes or cancellations? Your bot system goes on an endless loop to avoid addressing the issue and your "travel experts" can't even manage to do even one thing aside delay further. This whole experience has left me feeling like this company is a total scam. I'm having my bank cancel your charge and issue a fraud claim.
Thought they were a legit OTA, they are not
We have reached out to this reviewer regarding the concerns expressed.
I've been using oneTravel for more than 8 years, and I'm satisfied with their services. The only thing I'm not happy about is that I can't use my points to buy a ticket
Because I always buy tickets from OneTravel
Thank you for your feedback. If you have questions regarding your points please contact our representatives.
It's not my first time using One Travel but was surprised I got a call from an agent. Guess because it was a large booking and he had my interest at heart. Thanks for the service 🙏🏽
I've used it before and it's cheaper than the rest
Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.
Awesome services. # One problem I had to wait on phone from 1 to 2 hours.!
Bit frustrating. My credit card company asked for confirmation after one travel had already told me the payment was refused. Your agent rectified it. But it should be more seamless!
Discount. Slow process today.
Thank you for your feedback. We are happy to learn our representatives were able to assist with a resolution. Please don't hesitate to contact us again if your have any questions or concerns.
Make it easy to book within them and they found you a reasonable price detail orientated make easier to select the seat but like any other agency has own marketing pushing but not a big deal since customer service is polite.
I have experienced what is expected of a professional travel operation such as One Travel and am thankful to the friend who made me aware of yours services.
Thank You Very Much
Was recommended to me by an acquaintance.
Thank you for your feedback. We are glad to learn that it was a satisfactory experience. We look forward to assisting with your future travel needs.
The OneTravel agent helped us so much. He had great ideas for itineraries that we could never have dreamed up on our own. His research and knowledge saved us time and money. Thanks so much!
I always have a good experience with OneTravel agents.
Is someone going to call me as I will incur no more US telephone charges?
I have sent multiple emails, with no response!
WTF…….a promised call from RUBEN at ONE TRAVEL, for FEB 5/24, still not received.
This is customer service?
This is being considerate of my feelings?
I think NOT
It's good but hoping you'll send me an update regularly about any changes on my itenerary because my flight schedule is coming near.
I just thought it's better than other agency i have checked.
Thank you for your feedback. We are glad to hear it was a satisfactory experience. We look forward to assisting with your future travel needs.
Had a lil bit of a snag finding the airport to arrive at but it all came together
Needed due to a passing of a family member
Thank you for your feedback. We look forward to assisting with your future travel needs.
I've found the platform intuitive and user-friendly, making it simple to input my requests and receive tailored content
Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.
So far the experience in booking my trip has been very easy. Pricing seem to inline with the other sites I tried. I need to make a change as I've just received updated information about a portion of my trip. I'm believing it will go well.
To review, verify, and make a slight change to a portion of my travel.
Thank you for your feedback. We are happy to hear it was a satisfactory experience. We look forward to assisting with your future travel needs.
1st time with you, soo we shall see. Don't know yet what my total amt was with your bookings!
It popped up as the cheapest and 1 day extra
Thank you for your feedback. If you have questions or concerns please don't hesitate to let us know.
Hoow it's been a good experience but now I see why people are worried if the grid goes down
Thank you for your feedback. Please contact our representatives if you have any questions or concerns.
I tried to book with an agent through chat and she ended up asking me to do the booking myself
A fellow passenger on a flight recommended it to me
Thank you for your feedback. We regret it was not a satisfactory experience.
I tried to get $15 off with the promotional code you sent me via email on January 24, but it did not work. Not accepted customer service satisfaction
Accepting my credit card and providing reasonable rates
Thank you for your feedback. Not all coupons are valid for all reservations.
Copa Airlines is very professional, friendly, comfortable and on time. Certainly one of the top airlines and my first choice whenever possible. Thank you very much
All of the reasons stated above
Great experience. It was easy booking my travel. I also needed to make changes after I booked and everyone that I was in contact with was extremely pleasant, very helpful, and courteous…
I tried several other travel agencies/websites. There’s was easy to navigate and great prices…
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OneTravel is a travel search engine for booking hotels, plane tickets, rental cars, vacations and cruises.
Thank you for your feedback. We look forward to assisting with your future travel needs.