• mSpy

mSpy

Overview

mSpy has a rating of 3.9 stars from 1,912 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with mSpy most frequently mention social media, text messages, and online activity. mSpy ranks 2nd among Mobile Applications sites.

Proactively asks for customer feedback

This company responds to reviews on average within 10 days

Positive reviews (last 12 months): 74.9%
Positive
328
Neutral
1
Negative
109
1773
See all photos

What reviewers want you to know

Positive highlights

  • A bit tricky to set up initially, but the customer support team was super helpful.
  • The representative that helped me, Emma Clark, was helpful and professional, and solved my issue quickly.

Critical highlights

  • Mostly the customer service awful, with a few exceptions.
  • How do you take someone's money tell them you cannot install it on the target phone and also refuse to issue a refund?
How would you rate mSpy?
Top Positive Review

“Excellent Customer Service Experience”

Jimmy B.
1/1/24

My initial purchase of a program from Mspy didn't function as expected on the intended phone. However, when I reached out to Mspy's support team, they quickly came to my aid. Their representative was not only amiable but also highly skilled. To my delight, I received a refund within the same week and experienced no issues when opting for a different product. Mspy's support service was truly commendable.

Top Critical Review

“Horrible customer service”

Lucas P.
3/5/24

I purchased their product on an annual license. When I installed it in the device I wanted to monitor, I quickly found out that the WhatsApp messages can only be retrieved if you plug the phone via cable to a computer. This has also been confirmed by their support department. There is no information at all about this in their website. None. I asked for a full refund, and they won't give it to me. Pretty $#*!ty experience. They'll never have me as a customer again.

Reviews (1,912)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (212) target phone (88) support team (48) refund policy (41) target device (46) emma clark (60) monitoring app (36)
Thumbnail of user jimmyb495
1 review
0 helpful votes
January 1st, 2024
Verified purchase

My initial purchase of a program from Mspy didn't function as expected on the intended phone. However, when I reached out to Mspy's support team, they quickly came to my aid. Their representative was not only amiable but also highly skilled. To my delight, I received a refund within the same week and experienced no issues when opting for a different product. Mspy's support service was truly commendable.

Thumbnail of user angelf265
1 review
0 helpful votes
January 1st, 2024
Verified purchase

The internet is a vast and often intimidating space, where young children can inadvertently encounter unsuitable content. It's alarming how simple it is for them to stumble upon such material. As we continue to navigate this digital age, the need for protective measures increases. I strongly recommend that every parent consider utilizing parental control apps. These tools, like mspy, among others, offer a robust line of defense and peace of mind for parents concerned about their child's online safety

Thumbnail of user bobbieh168
1 review
0 helpful votes
January 2nd, 2024
Verified purchase

MSpy stands out as a superior child safety and monitoring application. Remarkably, it's the only app of its type that my 10-year-old couldn't navigate around. We've experimented with all the leading competitors, but none could match mSpy's comprehensive features and functionality. Additionally, its ease of installation and user-friendly interface make it the clear winner in our book.

Thumbnail of user ellisd41
1 review
0 helpful votes
January 1st, 2024
Verified purchase

I've put mSpy to the test on Android devices and can confidently vouch for its reliability as a mobile phone tracker. It executes its function exceptionally well, making it a product I'd recommend to anyone seeking to oversee their child's phone usage. Furthermore, from my experience, mSpy performs even more impressively on Android platforms.

Products used:
Norton Family and Google Family Link

Service
Value
Shipping
Returns
Quality
Thumbnail of user tylerm876
1 review
0 helpful votes
January 1st, 2024
Verified purchase

As of today's date, January 1,2024, I would like to add that mSpy's performance on Android devices is commendable. The app runs smoothly and provides comprehensive monitoring capabilities, making it a highly recommended tool for parents who wish to keep tabs on their children's Android device usage. However, its iOS functionality needs improvement.

Thumbnail of user ryanot
1 review
0 helpful votes
January 2nd, 2024
Verified purchase

The quality of the products offered by mspy is truly impressive. However, what sets this company apart is their after-sales service. Their team of professionals not only provides prompt and effective solutions to any issues, but also does so with a level of expertise and courtesy that is commendable. All in all, products and after-sales service are a testament to their commitment to my satisfaction.

Thumbnail of user christinaw1026
1 review
0 helpful votes
January 1st, 2024
Verified purchase

Utilizing mSpy has aided in uncovering issues within my relationship. After reviewing certain undisclosed information on his phone, I've come to the conclusion that we may no longer be compatible. I find myself wishing that I had taken action sooner. My gratitude for this realization goes to mSpy. Thanks a lot!

Thumbnail of user raymondc887
1 review
0 helpful votes
January 1st, 2024
Verified purchase

I've been utilizing mSpy for six months now, and recently renewed my subscription for another year. I'm grateful to their support team for the generous discount they provided. The strengths of this app lie in its robust features. I've explored all that it has to offer, from keyword blocking to screen recording capabilities.
On the downside, to fully utilize the range of features that mSpy offers, you need to root your phone. This may not be an easy task to perform on your own. Another significant drawback is the app's compatibility with iOS devices. I attempted to monitor my son's device and the performance was far from satisfactory. Therefore, I would highly recommend mSpy for monitoring Android devices, rather than iOS.

Tip for consumers:
before purchase, check if your phone operating system supports the app.

Products used:
Familysafe

Thumbnail of user lucasp197
1 review
2 helpful votes
March 5th, 2024

I purchased their product on an annual license. When I installed it in the device I wanted to monitor, I quickly found out that the WhatsApp messages can only be retrieved if you plug the phone via cable to a computer. This has also been confirmed by their support department.

There is no information at all about this in their website. None. I asked for a full refund, and they won't give it to me. Pretty $#*!ty experience. They'll never have me as a customer again.

Thumbnail of user andlyh
Sergey V. – mSpy Rep

Dear Customer,

Please accept our apologies due to the inconvenience caused by this problem. Our Billing Department has already provided you with alternatives, please check your email.

Please let us know which one is suitable for you, and we will gladly help you set it up.

If you come across any other difficulties, let us know, we will gladly help!

Thumbnail of user shazad2727
1 review
4 helpful votes
January 15th, 2024

I'm going on as many sites to expose these frauds. Their app is lousy and if you notice they try to suppress honest reviews with their bot reviews. They take renewal subscriptions 4 months ahead of when they are due. So if you pay for a 12 month subscription your really paying for 8 months or in my case I guess I was lucky for 11 months before I got charged again. Ask for a refund? Don't make me laugh. Don't bother with this app unless you enjoy stress and migraines.

Tip for consumers:
Don't give your bank detail, do not fall for the fake 5 stars. Look at the 1s.

Products used:
Nothing, it didn't work

Service
Value
Shipping
Returns
Quality
Thumbnail of user jacksonk95
1 review
0 helpful votes
January 2nd, 2024
Verified purchase

My girlfriend and I chose to embark on an intriguing experiment. We installed the mSpy app on each other's phones. Personally, I believe this has significantly bolstered our trust in one another. Moreover, it provides me with the convenience of knowing her whereabouts at all times. This feature proves particularly handy when I need to pick her up from a location.

Tip for consumers:
recommend

Products used:
Bark

Service
Value
Shipping
Returns
Quality
Thumbnail of user dolleyc
1 review
0 helpful votes
January 1st, 2024
Verified purchase

While I generally appreciate the app, I've encountered an issue with the screen recording function—it doesn't seem to work for me. I would urge the developers to address this concern as it hampers the overall user experience. Also other thing I would like to improve is installation process. It was not so easy for me in the beginning.

Thumbnail of user isaac.daby
1 review
0 helpful votes
April 17th, 2024
Verified purchase

Nada a funcionado desde que compré mi mercancía, no e podido ver nada porque siempre la aplicación tiene un problema, primero no puedo mostrarme mensajes porque todos los permisos no están aceptado, seguro el celular monitoriado no está compartido información y luego no sincroniza con el dispositivo monitoriado, esta aplicación es una real estafa, creo que un único propósito es robar información para otros fines mayores, no para dar un servicio.

Thumbnail of user bryanb1038
1 review
0 helpful votes
January 2nd, 2024
Verified purchase

This app is fantastic for overseeing my child's activities on his devices. I appreciate the constant updates and notifications about what my son is up to. The numerous options to restrict certain things for my child are particularly helpful. One limitation, however, is its inability to monitor calls and texts on an iPhone, which could be a result of Apple's stringent policies. Regardless, I would recommend this app to anyone looking to ensure their child uses their devices responsibly.

Thumbnail of user tyanl
1 review
0 helpful votes
January 2nd, 2024
Verified purchase

I've been a monthly subscriber of the app for quite some time now. As we approached the new year, I was offered an attractive discount that remains valid to this day. Seizing the opportunity, I upgraded my subscription to an annual plan. I encourage you to check your email as the company has been generous with fantastic offers. The pricing is truly unbeatable.

Thumbnail of user kalieb5
1 review
2 helpful votes
January 28th, 2024

Absolutely awful consumer service. Purchased a subscription on Christmas day, but selected the wrong one, amount didn't come and payment went through. Contacted customer service IMMEDIATELY in the wish to just swap it for a different subscription and was basically told no. Then received rude emails in response. Not I have a subscription I won't use that cost me over £60. Will never use this company and wouldn't recommend anyone else to as the customer service is disgusting

Tip for consumers:
Na

Products used:
Absolutely awful consumer service. Purchased a subscription on Christmas day, but selected the wrong one, amount didn't come and payment went through. Contacted customer service IMMEDIATELY in the wish to just swap it for a different subscription and was basically told no. Then received rude emails in response. Not I have a subscription I won't use that cost me over £60. Will never use this company and wouldn't recommend anyone else to as the customer service is disgusting

* mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user andlyh
Sergey V. – mSpy Rep

Dear Kalie,

We sincerely apologize for the frustration and negative experience you've had with our customer service. Your feedback is of great concern to us, and we deeply regret any inconvenience caused.

It is not the level of service we aim to provide, and we understand the importance of addressing customer concerns promptly and courteously. We apologize if your initial request to swap subscriptions was not handled in a more accommodating manner, and we take full responsibility for any rudeness in our communication.

We would like to investigate this matter further and work towards a resolution for you. If you haven't already, please consider reaching out to our customer support team again, providing them with the specific details of your situation. We are committed to improving our processes and ensuring that incidents like this do not happen in the future.

Once again, we apologize for any inconvenience caused, and we appreciate your patience as we work to address your concerns and provide a more positive experience.

Thumbnail of user tomyb8
1 review
0 helpful votes
January 1st, 2024
Verified purchase

The software is functioning perfectly. Recently, it helped me identify that my primary school-aged child was experiencing cyberbullying from a few classmates. I installed this software to monitor my child's WhatsApp and gather evidence. Special thanks to Technical Support team who assisted me in mSpy installation.

Thumbnail of user charlieb647
1 review
0 helpful votes
January 2nd, 2024
Verified purchase

I have installed an application on my teenage son's phone, which has proven to be a source of insightful information. However, this raises a pertinent question: when should parental monitoring cease?

In the context of online activity, many parents believe that monitoring should stop by age 18, while some believe it should end at 16. What do think?

Thumbnail of user linizaa
1 review
0 helpful votes
April 17th, 2024
Verified purchase

I've purchased an annual plan with mAssistance plan,when connecting the required devices the tracking service which is advertised in the website is not available! None of features is working! I've requested for refund the next day after purchase however the company is not responding to any of my emails! I would never recommend anyone to use this company who is so unprofessional!

Thumbnail of user sheliam130
1 review
0 helpful votes
April 1st, 2024

I like to call myself "tech challenged" because I just am. Whenever contacting mSpy I've been lucky enough to speak with an agent who cares. For me, Alex Scarn is at the top of my list in being patient and knowledgeable. He is a true good will ambassador for Mspy. I've had this service for about 3 years and wouldn't dream of using anyone else.

Tip for consumers:
no

Products used:
online svc

Service
Value
Quality
Thumbnail of user ashleyk824
1 review
0 helpful votes
January 4th, 2024

If your gut says something is happening, its probably right! Worth every penny, great service, thank you Thomas York with customer support. They guided me through tech issues and I got to the bottom of discovering what I thought was true all along.

Thumbnail of user ranarawangihan
1 review
2 helpful votes
December 9th, 2023

Don't waste time and money. The team billing replays within 24 hours but in vain. Since November 21, I had texted the billing team and made many refund request statements. On December 3, they assigned me new ticket id(as shown on screen shot image). I didn't use the app at all. Today is December 5, the team billing still ignores my request of refund. To be honest,I will update my review if there recent news.

* mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user andlyh
Sergey V. – mSpy Rep

Dear Customer,

Please accept our apologies due to the inconvenience caused by this problem. Our Billing Department has already provided you with alternatives, please check your email.

Please let us know which one is suitable for you, and we will gladly help you set it up.

If you come across any other difficulties, let us know, we will gladly help!

Thumbnail of user limess
1 review
0 helpful votes
February 12th, 2024
Verified purchase

With mSpy, my fears about my teen daughter's new friends were put to rest. They're just into cosplay and comics, not the trouble I feared. I appreciate knowing her interests better without stifling her privacy completely. This app helped me step back and trust her judgment.

Thumbnail of user conorh22
1 review
3 helpful votes
November 29th, 2021

Bought the 3 month subscription 2 days ago. Did all the installation from my iphone device to another person's iPhone. Installed successfully via iCloud credentials. Made sure iCloud backup was on/enabled/updated. Softwares updated. Finally get my first update/sync and I only have half the services guaranteed. No app monitoring. No message monitoring. Photos/videos unable to be viewed even after download. Got a few emails. Can only read about a sentence for each note. Attached files unable to view. No sms viewing. No iMessage viewing. No Snapchat viewing no Facebook no what's app no nothing. I maybe got 3% of what was promised. I want my money back unless this can be fixed please thanks. I also cannot unlink device and reinstall the same device for some reason so I can't even just try it again. I'm really angry and upset. I just lost a lot of money that I needed but was willing to use it specifically for these next few days. Please help me

Products used:
None

* mSpy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
Thumbnail of user andlyh
Sergey V. – mSpy Rep

Dear Customer,

Please accept our apologies due to the inconvenience caused by this problem. We would really appreciate if you provide us with your Customer ID or email address. As soon as we locate your account, we will do our best to assist you promptly and solve this issue.
Thank you for your understanding and patience!

Thumbnail of user ianw528
1 review
0 helpful votes
January 2nd, 2024
Verified purchase

I've tried many different apps to regulate my children's screen time. This one stands out as the best in terms of value and efficacy for us. I really value being able to oversee all of my kids' online behaviors. I plan to continue using it throughout this year. Recommend for every parent.

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From the business

mSpy has provided professional monitoring and tracking software to customers in more than 180 countries. Tracking solutions are delivered to consumers, businesses, corporations, educational, governmental, and non-profit organizations. Our software is extensively tested and updated regularly to ensure a stable operating environment for our customers. mSpy is the most powerful cell phone spy and tracking software that lets you monitor any iPhone/iPad or Android phone and tablets.

Company Representative

Thumbnail of user andlyh
Sergey V.
Customer Care Representative
Typically responds within 10 days

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3.9
1,912 reviews
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