Money Network has a rating of 1.2 stars from 200 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Money Network most frequently mention customer service, debit card, and middle class problems. Money Network ranks 103rd among Mobile Carriers sites.
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I walked into the bank and got $348.50 IN CASH ON MY CARD. Nothing else worked. It has to do with trying to take out the entire $350.00. You have to deduct the fee. It is not a scam, but scammers use it to steal your money.
Money Network is the Worst Card I've ever had. Horrible Customer Service. EDD switched to Money Network from Bank of America. You can't withdraw more than $800 a day. Yhey won't let me transfer Funds to my bank. They don't give you Routing Numbers or Account Numbers needed to make Online payments to my Auto Finance Company or any other Credit Card that require this information. They leave you on Hold forever. EDD needs to go back to Bank of America.
Money Network is the Worst Card I've ever had. Horrible Customer Service. EDD switched to Money Network from Bank of America. You can't withdraw more than $800 a day. Yhey won't let me transfer Funds to my bank. They don't give you Routing Numbers or Account Numbers needed to make Online payments to my Auto Finance Company or any other Credit Card that require this information. They leave you on Hold forever. EDD needs to go back to Bank of America.
Tip for consumers:
Avoid this Company like the Plague.
Products used:
Master Card
Money Network is one of the worst card companies I've ever experienced dealing with. The app doesn't work about half the time, their website works only a bit more than the app, and nobody I spoke to in customer service could help me access my pay. Money Network could not get my payroll card attached to my name so that I could access my hard earned pay. Interacting with incompetent uneducated employees and managers is a terrible desolate feeling.
Money Network is part of the reason why I quit that job. It's extra stress I don't need.
Products used:
Money Network Payroll card
I have now spent a total of 65 minutes on the phone with the customer "service" representatives for Money Network and cannot even come up with an appropriate word for the lack of consideration or concern with the issue I presented to them. The trained monotone voices with zero interest in the client are beyond unacceptable. Perhaps if someone had systematically and fraudulently stolen their money they would have a slightly different approach.
I received a money Network card as a middle class tax refund. My card number was stolen most likely due to me putting into a gas pump when. I bought gas. This company noticed that my card number was stolen and being used else where before I did. They sent me a new card with the stolen funds with in the same week. I just want to say thank you to the company, I really appreciate how do you do I really needed that money and having it back helped me a lot.
I would never do business with money network. The only reason I have to use them is because I'm currently on disability. So a month ago, I rented a hotel room, and like most hotels they asked for $100 deposit. No problem, the deposit is usually back on my card a day or 2 after I check out. We'll here I am, almost 1 month later, and the hotel did its part...but money network has held my money this entire time. They tried saying I need a written letter from the hotel, and that even then it can take 31 days for money to be returned to me! Absolutely not! We'll trying to speak someone, and then to speak with a supervisor or at least have a supervisor call you back...they do not help you at all! I've been trying for the last week to have a supervisor call me back...AND THEY DONT DO IT...and they still haven't posted my money back to my account so I can use it. Money network tries to steal your money.
My money network card was hacked and used at an ATM which I don't understand because I've had the card in my possession at all times, I reported it, they sent a new card but somehow the new card stayed linked to the cancelled card. There is major corruption going on with that company, we think they're selling duplicate cards. They are giving me the runaround but they don't know who they messed with, I'll get to the bottom of this mess. STAY AWAY FROM THEM!
Terrible banking system/app whatever tf you wanna call it, never and i mean never use this pre paid program garbage bull$#*! it'll save you 1000 headaches bank with an actual bank and not this pos company i hope the ceo chokes on his own $#*! and all the foreign employees lose there $#*!ty jobs everyone who is involved with this company is a disgrace to humanity.
Tip for consumers:
$#*! money network
Products used:
nothing this company is $#*!
So you cannot pull money out of an atm
You can pay for gas@ the pump
There is no chip on this card
We're in a digital world this card is useless
And very inconvenient
And I believe the company does this on purpose so they can charge you a fee to do a money transfer and then after paying for the transfer you have to wait for 1-3 days for that transfer to be complete and then they make you set up a password on there app " which is useless " why do you need a password because you always have to get verified after you put your password in!
It's ridiculous
WORST CARS IVE EVER HAD!
Bad Customer service Rude everybody that works there is rude as hell. Not a good company for job payment they play with your account
I received a MN debit card for the California Middle Class Rebate. Made numerous attempts to use it, didn't work. Then spent a couple of hours on the phone to get a check instead. When I deposited, it bounced as it requires a code. I then tried cashing it at Walmart, who rejected it because it was now listed "For Deposit Only." I've now been waiting on hold for over an hour to get a replacement check. Overall, it has taken over a dozen hours and I still haven't got my money.
This is the worst financial institution I ever dealt with very unprofessional. If you have a fraud claim be prepared to jump through many hoops and nothing hardly gets done. Little advice if you are going to receive a government refund do not choose a prepaid card from this institution I had a fraudulent charge and it's been 90 days and I still have not gotten my money back. Please beware of this company
RA Smith
I tried to get a charge back for unauthorized purchase of 41.00. The form i needed to return with in 10 days, finally arrived on day 9. Money network is a joke. Letters are sent with phone # & extensions that don't exist, customer care has no 'options' if they can't answer a question you'll be put on hold for the rest of the day...there's not many questions they actually have an answer to. Every aspect of how this office handles customer questions,or complaints is so unprofessional. Never again with this company. So I never got my money back, there is no dispute dept. ( oh, they're in the 'back room')one of the customer service girls said!
Back room?
I tried to access my account putting in the correct username and password. It told me it was invalid. I tried a second time it locked me out. I called and they told me they were updating their system. It is a common problem with money network either locking it or not sending a code. Always a hassle to use.
They are the worst. I waited an hour and a 1/2 and still nobody answered on customer service. The lady who talked to at first all she does is transfer calls. She is not gonna help you. I try to cash my EdD check. I had to have a bank my bank. Put a hold on it because you can't get a hold of nobody in the gate, even my own got the around. Shady shameful
Money Network is the worst! The phone app doesn't work. The buttons in the website don't work. Spent half a day on a phone trying to get them help me just for them to pass me on to someone else few times, then being on hold for an hour and eventually to hang up on me. Horrible service! Why did EDD ever change to this lousy service is beyond me.
Any form of service from this company is completely useless. Nobody to help you over the phone, their phone app is unresponsive EVERY time, and their desktop website never works as it kicks me out when I try to initiate transfers. This company makes it impossible to do the simplest of banking. How they were trusted to do anything is beyond me.
Have had their app downloaded for 4 years, this past year it doesn't work, called customer service,and they said, " tech is working on it" what a joke, changing banks,this company is lame and liars!
My charges disputes are not properly handled! Horrible customer service! They don't protect their customers in moments where disputes are filed!
Unlike other banks like BOA,WF and CAPITAL ONE they got your back: At least in fairness sake!
Tip for consumers:
Horrible Customer Service! Disputes are not handled properly!
I've had a dispute open with Moneynet network since December 5 about charges that I did not make to my card and it's still not resolved. I cannot speak to anybody about it. I file complaints with FTC CPF, and we can't get anywhere. This is a terrible company to work with.
This app never...NEVER works.
But...that's par for the course. Once the government gets involved in anything...it turns to crap.
Money network only allows a money transfer "if" you have your money network card. In most cases the reason customers request this service is because the card was lost. Security questions to verify identification should work for this service.
This is by far the worst prepaid card service I have ever dealt with. Their customer service is incompetent and no nothing about the services they provide. Wait times are incredibly long, online services are delayed and app doesn't work. EDD made a decision when selecting this prepaid card service.
I been trying for a week to get on the website to get my transactions. The site has been not working and when u try so many times you have to wait until 24 hours to get back and it's still $#*!ed up I'm fed up with this company.im goo to another card company today to many problems.😡😡😡😡😡😡😡
No smooth functioning with this app. Took 2 days to install. Still can't open. Unable to obtain a verification code. I hate this app!
Money Network cancel my account without reason, no one in Money Network can give why my account was canceled while was in vacations, and all my money was in Money Network card, so I have to interrupt my vacacions. The only reason a can think is descrimination because I am hispanic.
I have more bad experiences with them But this time was the worst.
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