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  • Midlandvanlines

Overview

Midlandvanlines has a rating of 3.5 stars from 50 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Midlandvanlines most frequently mention customer service, long distance, and sales rep.

This company does not typically respond to reviews

Positive reviews (last 12 months): 54.5%
Positive
18
Neutral
1
Negative
14
7
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How would you rate Midlandvanlines?
Top Positive Review

“They helped me a lot!”

James W.
8/11/22

I hired this moving company last month for my move and they did a very good job. I am very impressed! They were experienced, punctual, efficient and decent. They moved me within the given time and they never kept me waiting. Their customer service was on point and also very helpful. Everything was delivered damaged free and without any mistakes. It was all good! Also, their price was low and it did not change in the end. My move was very smooth and quick! I highly recommend Midland van lines to all.

Top Critical Review

“BEWARE, WORST MOVING COMPANY”

Debbie C.
9/20/22

This is the worst moving company. They under quoted us then when they had us in a last minute crunch upped the price by 2,000.00. They broke my grandmother's antique chest and promised to fix it but when our stuff arrived they never did. They don't return your calls or emails. When you do talk to someone they are rude or hang up on you. This company doesn't care about you there all about the money. When our things were delivered my family had to help unload there was only the driver, no movers. This has been nothing but stress with this company. Take your chance but you'll be sorry.

Reviews (50)

Rating

Timeframe

Other

Thumbnail of user victorc709
1 review
2 helpful votes
March 17th, 2023

These guys from Midland van lines moved me so well that I still can't believe it. They were right on time and very smoothly moved me out of my old place. All the furniture, glassware, expensive items and fragile items were nicely protracted. They delivered on time and everything was intact! Not even a scratch! These guys have the prices and the best team. They certainly know how to move you without any pain. I strongly recommend this moving company to all because you will not find a better moving company!

Thumbnail of user robr710
1 review
0 helpful votes
April 27th, 2024

I'm stoked I stumbled upon Midland Van Lines for my move! These guys are super reliable and get the job done right. Their customer service is top-notch, making you feel like a VIP, and they're lightning-fast at responding. Highly recommend!

Thumbnail of user rindaf2
1 review
0 helpful votes
May 5th, 2024

Agreed to list of exact items and price and size of truck 26 ft. Movers showed up without even loading anything dictated that the items are 'too big' will exceed allotted space and will have to charge unspecified extra. When I bring up the contract they yell at me n hang up on me. Refuse to do their job. Refuse to return deposit. Total scum bags. Here's the biggest liar: Derek Jones Senior Moving Consultant Midland Van Lines *******565
*******588

Thumbnail of user elizabethn1046
1 review
11 helpful votes
November 11th, 2022

They lie about everything, from cost to delivery time, to ways to pay.
They want all the money up front before you can see how they destroyed your items.
They think 21 business days between pick up and delivery is no problem. Because everyone can live without all of their stuff for a month. And don't try to resolve it, they just lie even more and threaten to cancel the contract and put your stuff up for auction.
They literally hold your whole life hostage.
I've never met a company that only takes cash on delivery, is it because they tear up so much stuff that they know you can dispute their shoddy services?
Stay far away. I'm

Thumbnail of user georges2022
George S. – Midlandvanlines Rep

Hello Elizabeth

Thanks for your comment. We appreciate and respect your thoughts about us. Would you please let us know the following so that we can improve our level of service?

1. Who lied from our end and what he/she was lying about?

2. Who wanted the full payment upfront? Please note that we collect a small amount upfront to ensure the booking but it has never happened that we wanted the entire amount prior to the work.

3. You mentioned about 21 working days for the delivery and also claimed that we have threatened you, this is a serious offence. Please justify your claims with proper proof.

In the end, we apologize for not being able to serve you the way you wanted. We would be glad if you consider us again for your next move. Sometimes it happens; sometimes things do not go according to the plan. We have a lot of happy customers as well. Thanks once again for your feedback. We wish you all the success in future.

Team Midland Van Lines.

Thumbnail of user peterg1812
1 review
5 helpful votes
October 11th, 2023

Quoted $20,000 with $8000 deposit. 3 days before pickup raised it to $30,000. Took 3 weeks for IL to NH. During move demanded $1800 to use 2 smaller trucks in NH. This was a scam as big single truck used; no refund of $1800. Would not unload unless balance paid in Cash; would not accept bank certified check- -I went to bank and got $4400 cash.
Some new clothes items missing ( Lands End winter jacket $200, as example.
Threw cardboard, tape, and paper everywhere and refused to remove mess: "we are movers, not garbage men". I had paid beforehand for complete unpacking and removal of debris: "Adrian: just relax, you won't have to do a thing".
Was told to expect all movers to have 5+ years experience. Instead 3 of 4 movers were under 25 and lived locally and gave impression that this was just an odd day job they were hired for. They were not movers.
Final impression: a big scam, posing as movers but in reality a group renting trucks and hiring men wherever the final destination is. Don't trust Adrian ("have a blessed day"), Michal who raises price by 50%. Or Ivan, who would not unload until I gave him cash. Since they would not take a check I assume they split the $4400 amongst them. A little bonus, no doubt.

Tip for consumers:
I should not have believed Adrian’s quote (I’ve done this for years and can get really close to actual cost”.
Then 3 days before move Michal calls, reviews Adrian’s quote and raises price by $10000, to $30,000.
At unloading demanded $4400 CASH, no bank draft. Seemed wrong. Why am I giving cash to 4 workmen instead of a certified check made out to Midland?

Thumbnail of user smyrnachiropractor500
1 review
5 helpful votes
September 20th, 2023

They gave me one estimate of $3600 to move from Colorado to Connecticut and instantly it became $5700 when they got to my house. This is after I actually sold three giant items out of what they based the estimate based on. So less cubic feet should've been a lot less money, not $2,100 over what they quoted. It's been a month since I've been here, and Daniella from customer service is not calling back. Each time I call she insists that she called and left me a message. She was supposed to look at the "bill of lading" since I signed it, that's what she'll go by.
I insisted when they got there that there's no way for me to measure cubic feet or confirm it. If I want to move, I better sign it.
It's all a lie.
They broke my furniture. Broke expensive dishes. The guy that delivered the furniture in CT yelled at me, and I'm pretty sure he is the one that hit my car when I saw it after they left.

Do yourself a favor, DON'T USE THEM. Liars.

Tip for consumers:
If I saw their reviews I would’ve never hired them for the job.

Thumbnail of user georges2022
George S. – Midlandvanlines Rep

Dear Tali

Thank you very much for your feedback. Please accept our apology for not being able to serve you in the best possible ways.

Please note that the distance between Colorado to Connecticut is quite a lot. It is nearly impossible to deliver everything in one piece when you have too many breakables. But we are very sorry for the broken pieces.

Now let’s come to the Daniella matter. She made her honest effort to settle the issue with you but unfortunately she was not getting you over the phone. And it is her job to go by the book. She had to go by the signed document by you.

We charged exactly what needed to be charged. We believe in repeat customers. A happy customer always returns and gives more business, recommending to other people. Somehow there is confusion. We would be glad if you call us and discuss the entire matter again or if you can manage to come to our office, have a cup of coffee and sort out all the confusion.

We are always ready to serve you and we wish you a very successful life ahead.

Team Midland Van Lines.

Thumbnail of user kennethm1651
1 review
1 helpful vote
May 24th, 2023

Hire Midland van lines and moving will be fun and easy! I hired them a month ago and I do not regret it for a second. The moving team came on time on the day of the move. Trust me when I say this, they are very friendly and kind. You will love their company! They will move all your things with great care and before you know it, everything will be ready to go in no time. They are very professional and efficient too. They moved me without any damage at all. I really like this moving company! I will use them again.

Thumbnail of user mmhull9228
1 review
6 helpful votes
December 2nd, 2023

I used Midland Van Lines to move from Seattle WA to Washington DC.
They lost a valuable piece of art. Opened my 3 wardrobe boxes and jammed all my closes. Hats and shoes into one box! Midland Van Lines has acknowledged the loss and damage but refused compensation. I have been forced to hire a lawyer to obtain compensation.

Tip for consumers:
Very difficult to use.

Thumbnail of user neals208
1 review
1 helpful vote
September 3rd, 2023

We moved to another state a few days ago. Midland van lines was the company that we selected to be our moving carrier. I hired them because we needed a reliable company, and our move was happening on short notice - luckily they had the availability. I hired them for the full service packing. They did pretty well overall. While packing one of my kitchen items, I had to ask one of the packers to use more bubble wrap on one of my large pitchers, and called on the foreman to assist. A couple pieces of kitchen glassware arrived broken, but they did provide compensation for it. Overall this company did a good job but could have packed some kitchen glassware a bit better.

Thumbnail of user ismaelm75
1 review
1 helpful vote
October 9th, 2023

We talked to many moving companies before our last move and finally hired Midland van lines only because their quote seemed the most rational. I wasn't expecting a royal treatment but what I got was nothing short of extraordinary. The movers arrived right on time to start moving our belongings. They wasted no time in packing everything neatly. The whole thing was done in just 3 hours. I have rarely seen such efficiency before in my life. The delivery was made on time and all my valuables traveled very well. I will definitely hire them again.

Thumbnail of user lionelc74
1 review
0 helpful votes
March 17th, 2024

I recently had the pleasure of entrusting Midland van lines with my relocation needs, and I must say that they exceeded all expectations. From the moment I contacted them to the final delivery of my belongings, every aspect of the process was handled with utmost professionalism and care. Despite the last-minute nature of my move, they rose to the challenge with grace and efficiency. Their team displayed remarkable expertise in orchestrating the logistics of my relocation, ensuring that every item was packed securely and transported safely to my new destination. What truly impressed me was their unwavering commitment to meeting deadlines. Despite the complexities involved in moving to another state, they delivered on their promise, ensuring that my belongings arrived on time and in great condition. This level of punctuality and reliability truly set them apart from other moving companies I have dealt with in the past. Furthermore, I was pleasantly surprised by the transparency and fairness of their pricing. Despite their stellar reputation, they kept the moving costs well within my budget, providing exceptional value for the quality of service rendered. Throughout the entire process, I felt supported and reassured by the professionalism and attentiveness of the team. They went above and beyond to ensure that every detail was taken care of, making my relocation experience smooth and stress-free. I wholeheartedly recommend Midland van lines to anyone in need of reliable and efficient moving services. Their dedication to customer satisfaction, coupled with their expertise and affordability, make them stand out as a top-tier moving company. If you're planning a move, do yourself a favor and choose this company – you won't be disappointed.

Thumbnail of user carrollp28
1 review
2 helpful votes
August 23rd, 2023

I hired Midland van lines in such a rush basically because I had to move on a three days' notice. Frankly, I was expecting problems and issues just like any move. When the men arrived at my home, I thought they were very professional and well equipped. They took such a short time in packing and loading my stuff to their vans. They even helped with the furniture I was going to leave behind; they gave me the phone number of a very good charity. They delivered my valuables right on schedule. I think I got either really lucky with this company or they really are a trustworthy and reliable moving company.

Thumbnail of user lvmt2021
1 review
6 helpful votes
July 28th, 2023

Nothing holds true from their promises. I don't want to say this but the way they are doing business is really, really dishonest and full of cheating. I definitely will tell my acquaintants to avoid them at any cost. May God punish them, sooner or later.

Tip for consumers:
Better to avoid them, never hoping to change their ethics.

Thumbnail of user bene308
2 reviews
5 helpful votes
November 6th, 2023

Adrian is a complete jerk and wasted my time. He sounded great on the phone but when I looked up his company I found really bad reviews of his company so I decided to not go with him. When he called me back I didn't feel like saying "your reviews are awful and your company failed my due-diligence process" so I said I answered and spoke to him for 30 seconds and told him I went with another company and he gets pissed off and says "wow thanks for wasting my time" and hangs up on me. This is the level of customer service they have for you. Once you can't pay them, they tell you to "F Off". Adrian is a terrible person and you shouldn't trust him or this company. I found so many websites with bad reviews with mid van lines and I also found multiple BBB profiles as they create a new one every few years to avoid all the bad ones. Don't fall for their profile scams.

Thumbnail of user jamesw4782
1 review
2 helpful votes
August 11th, 2022

I hired this moving company last month for my move and they did a very good job. I am very impressed! They were experienced, punctual, efficient and decent. They moved me within the given time and they never kept me waiting. Their customer service was on point and also very helpful. Everything was delivered damaged free and without any mistakes. It was all good! Also, their price was low and it did not change in the end. My move was very smooth and quick! I highly recommend Midland van lines to all.

Thumbnail of user cesard79
1 review
9 helpful votes
February 7th, 2023

Worst moving company I have ever dealt with, will steal your deposit; inflate prices and never communicate. Avoid this terrible company like the plague that it is and never pay a deposit for a move before hand. Live and learn and avoid midland van lines..

Thumbnail of user wayneb1062
1 review
1 helpful vote
July 27th, 2023

Midland van lines has really proven how capable they are during my move. I had heard about this company before. But working with them was a whole different experience. They seemed so professional and helpful when I called them on the phone. It was really easy to get a quote and the number seemed very fair to me. They sent over four movers on the moving day who were all properly equipped. They used their tools properly to pack up my 3-bedroom house in under 2 hours. I paid them for the whole 2 hours. There were no glitches while loading the van and soon they were off to the destination. The delivery was made on the first scheduled day sharp at 10 am. I don't know how they manage to work so efficiently. But Midland van lines is definitely the top moving company in the country.

Thumbnail of user philipr494
1 review
1 helpful vote
April 9th, 2023

I thought moving would be a disaster because I hired a moving company that I had no knowledge about. I expected the worst and just went on with it. But I did not know this moving company would impress me instead. They were amazing! All the people were professional, efficient and caring. They moved all the furniture very nicely and gently. They returned everything the way it was. Plus, their rate was very low and reasonable. I ended up with a great moving company! I highly recommend Midland van lines to all.

Thumbnail of user donnaj1631
1 review
0 helpful votes
March 10th, 2024

I hired Midland to move my mother's belongings from NC to CA after she passed away in December 2023. They took about 40 days and on the day they were supposed to deliver I called to find out why they were late. Then the driver told me the truck was stolen. I had an AirTag in one of the boxes and was able to find where the truck was deserted, after my Mom's life belongings were torn apart and sent out to thieves, pawn shops, and wherever else. I was able to find some of it in an abandoned alleyway/homeless encampment but not much. Midland apparently subcontracted to outfits and cannot tell me who they gave our belongings too. I have yet to get police reports or any other documentation. Plus they made me pay owed and more to turn my few belongings over to me. Demanded cash and would not give a receipt. Terribly, terribly, wrong. And I am heartbroken over losing so much of my Mom's life and my memories. They never bothered to let me know….

Thumbnail of user pedrob169
1 review
4 helpful votes
March 27th, 2023

I recently hired the services of Midland van lines and I must say that they are good! They moved me very smoothly and neatly. Their moving team arrived on time and packed and loaded all my things with care. They did not damage a single item and it was all delivered intact. The move was very smooth and easy! No problems anywhere! Their price is also very low and it did not change in the end. I finally found a good moving company. I will use this moving company again and I will recommend them to others. Well done!

Thumbnail of user debbiec1037
2 reviews
9 helpful votes
September 20th, 2022

This is the worst moving company. They under quoted us then when they had us in a last minute crunch upped the price by 2,000.00. They broke my grandmother's antique chest and promised to fix it but when our stuff arrived they never did. They don't return your calls or emails. When you do talk to someone they are rude or hang up on you. This company doesn't care about you there all about the money. When our things were delivered my family had to help unload there was only the driver, no movers. This has been nothing but stress with this company. Take your chance but you'll be sorry.

Thumbnail of user deanr296
1 review
2 helpful votes
June 15th, 2023

I was very keen to go back to my hometown after living alone for 4 years. The problem was that I had collected so many things over the years that I just had to hire a moving company. That's where Midland van lines came in. They have such a good reputation that I just had to hire them. I have to give it to them, they really performed well. Their men arrived right on time and were very efficient. They worked diligently for hours packing up all my belongings properly. Then they loaded everything onto the vans. Honestly, I didn't really have to do anything. If paying someone for this job makes my life so easy, I will always do it.

Thumbnail of user carlost307
1 review
2 helpful votes
June 6th, 2023

I hired Midland van lines for their low quote despite reading some bad reviews about them. Frankly, I was expecting problems and issues given how some people bashed them in their reviews. When the men arrived at my home, I thought they were very professional and well equipped. They took such a short time in packing and loading my stuff to their vans. All of my breakables were neatly packed and they were extra delicate while handling them. They delivered my valuables right on schedule. I don't care what others have to say about these guys. In my opinion, Midland van lines is the best moving company.--

Thumbnail of user scotta1129
1 review
3 helpful votes
July 27th, 2022

This was my best mover in a long time, I've hired some moving companies before to move me but this one with Midland van lines was the best so far, price was fair and the crew were amazing at packing, loading and at the delivery as well. Special thanks to the foreman. He was very helpful and very good at what he was doing. He explained everything to me and the process of the whole move and delivery. Very clean and professional crew. They packed everything in the truck and left in less than 5 hours of work, they worked so hard. They deserve every Penny I paid them. Thanks again for all All state movers crew also at office sales as well.

Thumbnail of user danielh3182
1 review
1 helpful vote
March 1st, 2024

The first driver said he would be at our apartment at 9:00 and didn't show up until 12:00. No phone call, I had to call him to find out when he would be arriving. I gave a very specific inventory list and they entered it wrong which I had to pay an increased deposit on despite the inaccuracy. When the driver arrived he charged us an additional $900.00 for things we were told were included in the estimate. Upon delivery our driver told us he would be at the apartment at 10:00 and only when I called him did he tell me it would be 12:00. He didn't show up until 4:30 and then tried to charge us more money despite being told the price would not increase. Our property was broken and we were missing two items. We were told to file a claim but the paperwork was ineligible and we don't even know what we need to file a claim on. Do not use this moving company.

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Thumbnail of user georges2022
George S.
Typically does not respond to reviews

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