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These guys are too big to be person oriented. All they care about is getting your money. Nothing else. At one time they were great (albeit expensive), but you could count on them. Now that they merged with several other companies they are a the start of a monopoly and they could care less about their customer.
Overpriced, go elsewhere for your vacation, money poorly invested.
They market themselves as a high-end vacation service, but the reality is that they offer low-quality services... avoid.
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