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Mark & Graham has a rating of 1.0 star from 3 reviews, indicating that most customers are generally dissatisfied with their purchases. Mark & Graham ranks 246th among Handbags sites.
I ordered champagne glasses with a monogram of 2 initials with a decorative line between them. The web site showed that the monogram would be approx. 2 inches in size on the 6 inch flute bowls (the tall part that holds the liquid). When I got them, the monogram was about 1/2 of an inch big. I can cover the whole monogram with a dime.
I called customer service and they asked me to send them pictures of what I received vs what the web site showed. That was it, they never responded. I sent more emails over several weeks asking for updates but never got a response. I am stuck with a useless product from Mark and Graham. Their customer service deserves minus 5 stars. Search for reviews before you buy from this company, I wish I had.
I ordered a baby gift and 2 weeks after not receiving any updates I called them and was told
There was a "hold" on the order stating an issue with my credit card. I can assure you reading this I NEVER had an issue with my credit card. Worse than anything else, I was never even contacted by them to let me know. The customer support person said she was sorry this happened and never even offered to expedite this order, instead she simply said "ok I will just cancel your order"' this was terrible as this was a gift.
Thankfully I found another place to do a personalized blanket.
Shoppers beware! Will never order from here again
I've purchase three Terminal 1 luggage…
I've purchase three Terminal 1 luggage and 2 Zip Front Carry-On.
The second 2 Zip Front Carry-On I purchased the zipper inside was broken. I sent it back twice to Mark and Graham to fix or send me a new one and BOTH TIMES THEY SENT ME BACK THE SAME CARRY ON.
I called customer service and they told me I can keep the $300 carry as is and they would give me a $59 dollar credit.
An absolute disgrace. I will never purchase anything from them again. Please save your money and don't shop at Mark and Graham.
Thank you,
Cindy Reyes
Tip for consumers:
Don't buy anything from Mark and Graham!
Products used:
Nothing
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