M.kohls

Hi I reached out to Kohls numbers times 7/8/20 Gene D., 7/8/20 Joylen Z A, 7/9/29 Danika M, 7/9/20 Laramie S., 7/9/20 Edward R., 7/10/20 Lara S. And it's sad not once person chose to do their job and help answer my question. Beyond words frustrating and annoying. Poor customer service really makes me rethink who to give my business to. There's clearly a huge glitch in Kohls system that needs to be addressed and fixed. You purchase an item it shows up as one number then you do a return and it shows up as another number.

For example 6/17/29 4:52pm Millbury, Ma misses swimwear $35.99 numbers **************
On original receipt 6/15/20 5:58pm Millbury, Ma misses swimwear **************
Then again 3 more 1. Misses swimwear returned ************** $29.99 purchases number **************
2. Return ************** and 3.************** $38.99 purchased numbers ************** and **************
And junior bottoms returned ************** $17.50 purchased **************.
So it's more than one store so it's not even linked to just one store.

Then another issue is two returns coming in other than the total on the receipt.

What is going on? This is beyond confusing and doesn't make sense and makes it hard to keep track and to know if it's all done accurately.

They need to fix this yet they don't seem to care or want to.