• Lunawigs

Lunawigs

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Overview

Lunawigs has a rating of 1.1 stars from 182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Lunawigs most frequently mention customer service, poor quality, and order anything problems. Lunawigs ranks 288th among Wigs sites.

  • Service
    21
  • Value
    22
  • Shipping
    21
  • Returns
    18
  • Quality
    21
83
See all photos
How would you rate Lunawigs?
Top Positive Review

“I love Luna wigs!”

Kym A.
3/23/20

I've bought one so far. Yet, I've gotten so many compliments! Looks natural. Most people don't know its a wig!

Top Critical Review

“Don't waste your money!”

Queen R.
6/7/21

Terrible, I receive two dried up wings like mops packed in a ziplock bag press down together and bundle with tape. Awful and to top it off they do not want to give you the money back they want to negotiate want you to keep your dry wings that you will never wear and give you less of your money don't do it this is a hustle set out to Miss lead and deceived black women the wigs come from China made from Moss out of a tree.

Reviews (182)

Rating

Timeframe

Other

Reviews that mention popular keywords

luna wigs (46)
Thumbnail of user cindyt206
1 review
30 helpful votes
April 9th, 2020

I ordered three wigs from Luna wigs and that was the worst experience of my life the wigs that I received did not have any curls any shape the salt and pepper wig came in with a silver color I recommend that no one purchase a wig from wigs the pictures that are on their website does not represent what you will receive once again I'm having difficulties getting a refund and I really highly recommend that no one orders a wig from this unethical company.

Thumbnail of user queenr7
1 review
0 helpful votes
June 7th, 2021

Terrible, I receive two dried up wings like mops packed in a ziplock bag press down together and bundle with tape. Awful and to top it off they do not want to give you the money back they want to negotiate want you to keep your dry wings that you will never wear and give you less of your money don't do it this is a hustle set out to Miss lead and deceived black women the wigs come from China made from Moss out of a tree.

Tip for consumers:
Nothing is as it seems your not getting what the pictures look like!

Products used:
None, wig purchase

Thumbnail of user shayr20
1 review
20 helpful votes
July 1st, 2020

Worst online shopping experience EVER! $80.00 which included 3-7 day shipping for an extra $9.99! Ordered on May 25,2020; still no wigs to date. Tracking sucks, updates are only made like every 6-10 days! When I say you got me this time! But GOD don't sleep! Stop screwing people out of their money! Also 1 star says "doesn't get any worse" well it does because LUNA WIGS don't ever deserve that star! Just pitiful!

Thumbnail of user renam33
1 review
26 helpful votes
February 1st, 2020

I purchase two wigs from Luna Wigs they look awful, The color was wrong and the hair was like the hair used for dolls the poorest quality. They look nothing like the pictures on the website. I would advise anyone not to purchase
Anything from them. The wigs took over a month to get here they are distributed from China. This was a horrible
Expierence just a waste of money.

Tip for consumers:
Do not order anything from Luna wigs these people are scammers,

Products used:
I could not use neither product horrible quality

Service
Value
Quality
Thumbnail of user rosaleed5
1 review
14 helpful votes
April 19th, 2020

This company is a sham. I had problems with shipping. When I receive the wig it was the shabbiest thing I have ever received. It looked like a piece of horse hair sewn together. I was shocked. Watch out customers... this is a very poor representation of a reputable company.

Thumbnail of user carolc1577
1 review
4 helpful votes
May 31st, 2021

Buyer beware! This company hijacks photos of wigs from legitimate sites and sells you sub-par, cheaply made imitations. I ordered three wigs and none of them even remotely resemble what they advertised - appalling. Trying to get a refund now. Will go to the BBB and any other agency that I can to report this fraud. Shipping took nearly 5 weeks, not the 7-12 days quoted.

Thumbnail of user constances77
1 review
14 helpful votes
May 30th, 2020

I didn't read the reviews/complaints before ordering 2 short wigs on 5/8/20 with shipment dates ranging from 7-12 days it is 5/29/20 and according to other reviews & complaints this company is a fraud business out of China. One lady contacted PayPal was able to get her money back I'm going to give that a try and place my review of this company on every website I can.

Thumbnail of user gwendolynp42
2 reviews
23 helpful votes
October 6th, 2020

I brought four wigs from Luna wigs this year 2020 for over $100. The wigs did not look ANYTHING like the picture on their site. All the wigs are good for is the trash can. The lace front is a total mess, one was orange and the other two was a disaster. They will NEVER get my money again. This blonde one was suppose to be a lace front. This is the orange one. I also kept the screenshots of this review.

Tip for consumers:
If they know what I know they will NEVER order anything from them.

Products used:
I brought four wigs from Luna wigs for over $100 and wanted a refund cause it took sooooo long to get the wigs and when I got that trash I really wanted a refund and they wouldn't give me one. I will tell other people of my experiences with this company that across the waters.

Thumbnail of user wendyb815
3 reviews
1 helpful vote
August 26th, 2021
Verified purchase

Stay away from this company! They are a bunch of criminals. They put misleading pics of wigs on their site and the one you get is nothing like the picture. Bait and switch at its finest. They don't deserve a single star. They also won't give you your money back. They're disgusting criminals.

Service
Value
Shipping
Returns
Quality
Thumbnail of user debrad280
1 review
26 helpful votes
December 14th, 2019

STAY away from this company. The wigs are so ugly, a mop head look better. The wig looks nothing like the images on Luna's web page. The company is base in China. Luna do not honor their refund policy. I was told that I could keep the wig and be credit $5.00 back in to my account. I had to go through my bank and file a complaint in order to get my full refund.

Thumbnail of user belindad95
1 review
1 helpful vote
October 5th, 2021

Before you order, please know these wigs are shipped from China. Takes weeks to Receive, Very Expensive to Return. Costed me 27.75 to send back. I haven't gotten my money back yet. I was told it would take a couple of weeks at Post Office. I checked Tracking today, in 4 days it will be 30 days shipped. Tracking information states "it's in custom" since Sept 27,2021. I'm going to give it a few more days and see if PayPal can help me.

Thumbnail of user reginah19
2 reviews
7 helpful votes
May 13th, 2021

These wigs are not even wearable. They also erase the bad reviews. Look at the YouTube videos. Scam!

Thumbnail of user ladyc9
1 review
24 helpful votes
March 7th, 2020

I ordered 3 wigs from Lunawigs. Just terrible these wigs looks awful. I've contacted them several times for the return address. They refuse to provide that information. On their website they've all these great reviews. It's obviously they either wrote them themselves or paid people for the reviews. Please whatever you do don't order anything from this company. I'd to give a star to write a review. Just terrible and money wasted.

Thumbnail of user deborahj332
1 review
25 helpful votes
June 24th, 2020

I should have checked the reviews for this company Luna Wigs before I gave them $60 for two wig purchases. I ordered wigs in April and here it is June and I have not received any thing. I emailed the two people who answered me when I reached back in early May. Would you believe now, those email addresses are not working... If you see advertising for Luna don't order, post on Facebook, Instagram, Twitter, YouTube wherever you use social media. Give that company a bad rep, so that no one will order products from them. THEY ARE SCAMMERS!

Thumbnail of user lacej
1 review
4 helpful votes
June 5th, 2019

I bought the Luna Wig 009 and it looked like something a clown would'nt even wear. Sad excuse for a wig, they offer 20% off what you paid what's that 6-7 dollars really! And that's on next purchase... They don't give Road Kill any justice, road kill looks better than what I received R. I. P. Roadkill. Don't fall for the false advertising when it's a picture of a real person, that's there hair not a wig.

Thumbnail of user jenniferi214
1 review
21 helpful votes
July 12th, 2020

If I could give this site a minus 1star, I would. I waited 2 months for my wigs. I bought 2 short hair styles for the summer and they were nothing like the pictures. No matter how I fluffed it with my fingers and used a rake come and pick. It like look a dead animal laying on my head. I am disappointed. They did not have any labels or logos that say what kind of styles they are. They put 2 wig caps with them.

Tip for consumers:
The site is deceiving and if you do purchase there is no real tracking number to follow when the wig is coming. The numbers lead you to a fake shipping site.

Products used:
None, I threw them in the garbage!!!☹

Service
Value
Shipping
Quality
Thumbnail of user roslynr14
1 review
1 helpful vote
May 28th, 2020

I ordered a wig Dom Luna back April 28th they took the money out of my card but I haven't received My wig I will get my bank involved if I Idont get my merchandise

Thumbnail of user lashaya
1 review
0 helpful votes
September 9th, 2021

The hair was horrible! Looked worst than baby doll hair! Straight scam... It took over a month for delivery... Awful experience overall...

Tip for consumers:
Don't waste your money!!!!

Products used:
Hair

Service
Value
Shipping
Returns
Quality
Thumbnail of user nias23
2 reviews
24 helpful votes
April 23rd, 2020

I ordered 3 wigs expected to receive them within 3 to 7 days... it took almost 3 weeks to get them. Upon opening the wigs were nothing like the photos that i ordered from. The wigs are coming from China and you can not contact them nor get a response especially if its within 30 days of placing your order. No returns no refund thats their thing to avoid.

Thumbnail of user tashiedad
1 review
15 helpful votes
May 8th, 2020

I received a wig that look nothing like the picture. They would not refund my money or accept a return.

Ripped me off.

Thumbnail of user natd21
1 review
1 helpful vote
July 21st, 2021

Omg I love this wig. All I had to do was finger comb it out to my desired look and it came out perfect. Also about great plus. It came with a wig cap.

Products used:
Short Wigs

Service
Value
Shipping
Returns
Quality
Thumbnail of user samf239
1 review
1 helpful vote
May 24th, 2020

I am overwhelmingly disappointed in the product recieved. One wig i purchased was not what I received, as well as neither fit the description of what they would look like. Both were underwhelmingly subpar to advertising, and I am extremely disappointed in the knock off sale you provided. I am so disappointed with the integrity of what you advertise i will illuminate on your poor quality product to future customers.

Thumbnail of user alesiac142
1 review
4 helpful votes
February 25th, 2021

I brought 2 wigs from this company and both were terrible! Quality was bad, neither one looks anything like the pictures! I kick my self for not looking at the reviews 1st, bcuz I normally look at reviews before making any purchases! Don't fall for these pics, the wigs look nothing like these photos & there is no fix. The wigs are worthless!

Products used:
I did not use either wig I purchased! I was so upset & did not think they would give a refund!

Service
Value
Shipping
Quality
Thumbnail of user kyma6
1 review
3 helpful votes
March 23rd, 2020

I've bought one so far. Yet, I've gotten so many compliments! Looks natural. Most people don't know its a wig!

Thumbnail of user cj227
1 review
18 helpful votes
January 30th, 2020

A scammer dont buy these terrible wigs. Pic will fool you. STAY AWAY! Bought one it came 4 weeks later. Wrong color too.

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