Lennystowing

I believe I was ignored because I was a female. I received a call about 2 am that my young son was in an accident and car was totaled. Car was not blocking traffic so my son called our AAA to tow, but police officer forced him to use this company (Lennys) they called and had a contract with. I told the driver I wanted the car towed to my home/city, and I was ignored by both officer and tow driver I guess because I'm a black female unfamiliar with this situation. I should have been given time to think as the owner of the vehicle after confirming my son was okay. The car was on the side not blocking traffic at all. The tow driver took my car to his lot (I followed him). I was told we couldn't get son's belongings/lost keys nor tags and would have to pay $$$ first or I could sign over title for alleged "totaled car." Of course I fussed about this (and girl threatened to call police, Cody yelling because I was talking loudly as were they, the "professionals"!) because I had wanted the car to be towed to my home which would have saved me storage fees. Because this all happened right before the holidays, I couldn't retrieve the car for 7 days, total--they got off of me (tho AAA may reimburse for towing) $614. I just wanted the option to save $ and am frustrated about all that happened. But the car is ours to repair/salvage ourselves and may not be totaled after all. THANK GOD the engine/important parts weren't damaged. Son's 1st car was worth getting back! I am making formal complaints... had to get refund from the state and AAA.