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LED Factory Mart has a rating of 4.0 stars from 524 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LED Factory Mart most frequently mention customer service, fog lights, and good quality. LED Factory Mart ranks 25th among Auto Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 9 days
798 reviews
I got my items in a reasonable amount of time… about two weeks. Free delivery so I didn't mind the wait. A little expensive compared to other websites but I didn't realize that until I had ordered it. Fit pretty good and all the clips went in like they should have
Ordered a set of Raptor lights for my 5th gen 4Runner and they worked for a month before 2 of the 4 lights started to short out. Contacted them early November and now its middle January with no resolution. I did everything they asked me to do. Took pics and videos showing the defective lights and have not seen any movement on their behalf. I will update if this is resolved but as of now I would NOT recommended this place to anyone!
The led grill lights fit my 4 runner perfectly and look awesome. My order shipped quickly and after looking up how to install on you tube I had them installed within 20 minutes. Only downside was the instructions that came with the lights but thanks to you tube they are perfect. I've already had a lof of compliments!
I was searching on the net and noticed my exact grill with the lights so I ordered and they were right the first time.
Your choice of inventory is absolutely 💯 👌. Tried calling for information but could not get through using the number on your site. Overall good services
Choice of inventory
I got my items in a reasonable amount of time… about two weeks. Free delivery so I didn't mind the wait. A little expensive compared to other websites but I didn't realize that until I had ordered it. Fit pretty good and all the clips went in like they should have
Someone told me about it
It was good. The lights are excellent. Went hard to install. I told all my friends. Thank you very much.
I placed an order for bed lights for my Tacoma. I did receive them, packaged very well and installation was simple. I'm very happy overall. I was surprised at how long the item took to get to me, I was also a bit concerned after I placed the order and the lack of additional communication from the company.
Saw on social media and ordering was simple, overall very good experience with the company. I would order again.
Dear Anthony,
Thank you so much for your support! And we apologize for any inconvenience. We will actively improve our service.
We really appreciate your business and your feedback. If you ever need anything in the future, please don't hesitate to reach out. We're always here to help in any way that we can.
Thank you again for choosing us, and we hope to have the opportunity to serve you again soon!
Fast delivery, perfect fit and function. Looks great and visibility is so much improved
Cost, great reviews
Dear Edward,
Thank you for taking the time to provide us with your positive feedback! We are grateful for your kind words and it was a pleasure serving you. We strive to deliver exceptional customer experiences, and we are thrilled to know that we met your expectations. Your satisfaction is our highest reward, and we can't wait to assist you again in the future.
Got the Tacoma Heritage grill. Easy to install and the fit is perfect. All in all happy with my purchase and would definitely recommended.
Great prices
Dear Mike,
Thank you for taking the time to share your positive experience with us! We are so glad to hear that you were pleased with our service. Your feedback is incredibly valuable to our team. We look forward to continuing to serve you with the same quality and enthusiasm in the future. Don’t hesitate to reach out if you need anything else!
Ordered a set of Raptor lights for my 5th gen 4Runner and they worked for a month before 2 of the 4 lights started to short out. Contacted them early November and now its middle January with no resolution. I did everything they asked me to do. Took pics and videos showing the defective lights and have not seen any movement on their behalf. I will update if this is resolved but as of now I would NOT recommended this place to anyone!
Products used:
smoked Raptor lights
If all goes well with the product I ordered, I'll give the same rating if the quality is as expected and shipping time is reasonable. Thank you
LFM had the product I was searching for, with quality assurance, and at a reasonable price. The website was easy to navigate.
Dear Dwight
We're delighted to hear that you had a wonderful experience with us! Your positive review means the world to our team and inspires us to keep up the great work. Thank you for choosing us and for taking the time to leave your feedback. We can't wait to welcome you back again soon!
My order received in a timely manner and very satisfied with the product. Took a bit putting them in but so worth it.
Dear William,
Thank you for your positive review! We're delighted that you are satisfied with the finish of our product. We apologize for any inconvenience with the bracket machining. Your feedback is valuable to us, and we will review our processes to minimize these issues. If you have any further questions or need assistance, please reach out. We appreciate your support and look forward to serving you again soon!
Ordering the part worked great, happy you guys have PayPal, there was a small crack on the bottom but was fixable with super glue
Dear Kendrik,
Thank you so much for your positive review and taking the time to share your experience with our product. It's wonderful to hear that we were able to meet your expectations and provide a great experience. We truly appreciate your support and value your feedback. If there's anything we can do to help you in the future, please don't hesitate to reach out. We're always happy to assist in any way that we can. Thanks again for choosing us and we look forward to serving you again soon!
I have tried to resolve a problem. Now no response. It is just frustrating to communicate with them. Don't fall victim to the scam. Buyer beware.
Fast shipping, as described on the visual side. Have not had a chance to install yet.
Dear Stephen,
We appreciate your positive feedback! It means a lot to us. Our team is dedicated to providing excellent service and high-quality products. Thank you for choosing us, and we look forward to serving you again soon. If you have any questions or need assistance, feel free to reach out.
These were great lights at a great price compared to OEM. Lights are bright and have a sleek look with the smoked lenses.
Looking for alternative to OEM.
The head light plugged right in. The passing lamps needed a wire connector which the kit does not come with.but you can just splice them and electrical tape but I crimped a connector so I could remove them if I want
Fog lights delivered quickly and installation very easy. Lights are awesome and bright!
LED Factory is the best choice for quality and cost. Other sites offered lights as good or not, but much pricier.
Dear Carlos,
Thank you for taking the time to share your positive feedback! We are thrilled to hear that you had a great experience with our product. Our team works hard to provide excellent customer satisfaction, and your feedback motivates us to continue delivering exceptional quality. We look forward to serving you again soon.
Company does not stand behind their product. They claim to have a return policy, but do not honor it. I have tried for weeks to get a refund on my order and their return department (aka David M) keeps dragging out the process. They were more expensive than other places and their customer service is nonexistent.
Tip for consumers:
Stay away from LED factory mart.
Products used:
No product
Great! Easy to order and fast delivery! I am sure almost everyone in my department has bought these type of lights!
I have been looking for that type of lighting and they have it!
The product was delivered on time with no damage but when i went to install i noticed there was not manual or instructions
Dear dondre,
Thank you so much for your feedback and we apologize for the inconvenience. We have feedbacked to our factory your concern and we will improve more. If you have any other questions or need further assistance, please feel free to contact us.
Better than I expected and look so cool! Hubby said easy to install
Overall reviews were great
Dear Stephanie,
We're delighted to hear that you had a wonderful experience with us! Your positive review means the world to our team and inspires us to keep up the great work. Thank you for choosing us and for taking the time to leave your feedback. We can't wait to welcome you back again soon!
Easy and fun to use and install. Overall amazing day or night.
Dear Kyle,
Thank you for your positive feedback! We truly appreciate your support and kind words. Your satisfaction is our top priority, and we look forward to serving you again in the future. If you need any further assistance, please don't hesitate to reach out to us.
I am having a difficult time with making the turn signl connections to the halos. I had led lights before but they made connections at the headlights. The app and colors work well. I like the brightness of the headlights on the road.
I found LED Factory on Facebook. They looked to have large variety and price range.
Dear Jeff,
Thank you so much for your support. We have sent the installation instruction via email. Please check your email inbox.
If you have any other questions or concerns, please do not hesitate to contact us. We are always happy to help you.
Order feb 27th.a week still no shipment.called several time's voicemail.finally got a hold of somebody "oh we're sorry I'll let the warehouse know and get back to you" B.S. So guessing I gotta wait for another week or 2 for my item
Products used:
Nothing
Easy to shop. Fast shipping. Lights look great, might be too bright tho.
Great price point.
Dear Matt,
Thank you for your positive feedback! Your satisfaction is our top priority and we are thrilled to know that you had a great experience with our company. If you need any further assistance or have any questions, please don't hesitate to contact us. We appreciate your business and look forward to serving you again soon.
Gain trust and grow your business with customer reviews.
LED Factory Mart is a high-tech optoelectronic company that specializes in the research, manufacture, sale, and service of LED products. Our products include a variety of automotive LED lighting products, such as Jeep LED Lights & Parts, LED lights for Harley Davidson, Bronco LED Lights & Parts, Tacoma LED Lights & Parts, 4Runner LED Lights & Parts, and so on.
Dear Dunavant,
Thank you so much for taking the time to write us a glowing review! We're thrilled to hear that you had a wonderful experience with our product. Our team is dedicated to providing exceptional service and we're delighted to see that our efforts have paid off.
We really appreciate your business and your feedback. If you ever need anything in the future, please don't hesitate to reach out. We're always here to help in any way that we can.
Thank you again for choosing us, and we hope to have the opportunity to serve you again soon!