Laithwaites

I made one purchase on their website, I took a gift package. What I received was not as advertised and when they offered to give me free delivery (8 pounds) if I subscribed to an unlimited membership and saved my card details on their website, they said I could cancel at any time. That's obviously not true, it's literally impossible to cancel the subscription from your profile, I've sent an email and if they give me any more headaches for the 8 pounds that I "saved", I will report their business to authorities. Good thing I used a card that will expire soon before they steal from me.

I received a shipment of wines without getting a email,which was requested, refused the shipment at the door as instructed and haven't received the credit back on my card! They say 3-5 business days, its been more and their customer service is horrendous. It's offshore and they won't transfer to the states! Those agents ask for all types of information but can't resolve squat! Called three or four times with a bevy of incompetence. Cancelled my sub and waiting for my credit. THANK YOU DENNIS

I've been a member of the Laithwaites wine club for a long time and generally enjoy the wines and wine selections. I recently had a problem receiving 2 wine glasses which were part of a special offer. I contacted customer service and they totally let me down. Firstly, I couldn't understand the 1st person I talked to, so I had to call back. Then they wanted me go to a website on which I had already been told to call customer service. They finally said I would be contacted within 24 hours; and that was 5 days ago. I'm very disappointed!

December 16,2023

1st. Mandatory "Holiday" case (unless you mail, log-on or phone to decline) ordered 10/29/2023...has NOT arrived.

2nd. Quarterly case ordered 11/29/2023...has not arrived.

Its time to CANCEL!

I have very pleased with Laithwaites including their customer service. I get email notifications is pending shipments with plenty of time to defer. I don't like the auto holiday shipments where you have to call or send back card to opt out of shipment. But customer service has been excellent and happily cancelled the special shipments. If your ignore email or snail mail then this club is not for you.

Laithwaites refused to cancel order a year later I see a deduction for a case of wine i didn't order deducted from my card I tried to ring day 1 hour they hung up day 2 hour and half finally got through told the little $#*! my problem. He finally said he would cancel case and send me a re fund an email would follow. No email went on line to chat to busy server was down last week. Today the case arrived I talked to the driver he said that was 2 today that hadn't ordered the case it was a common complaint from this mob. I am a pensioner doing it tough this mob really don't give a $#*! about us beware

I've been dealing with this crowd for a couple of years, and they were ok at the beginning, but I have finally had enough. I made a one-off order of a case of wine from them before Christmas for office party giving them my cc details etc and all went well product delivered and so on. On 11 January I noticed a strange transaction on my cc account Laithwaites debited 200plus dollars for wine I never ordered nor didn't want. They had done this previously also and I complained to them then but they don't care. So be warned!

I ordered a good value start off dozen but was unaware that the fine print meant I was going to be debited direct from my account 8 weeks later for another case (over $200) without confirmation. Have had major difficulties getting a refund.

Firstly the wines are awful, Tate & Lyle must do great business with Laithwaites wine partners as one of their recommended reds is so ridiculously sweet it gives neat Ribena a run for it's money. Then, when you're putting the whole thing down to a bad day at Rip off Ville you get endlessly pestered by a Gloucester number trying to sell you more crap wines.
Oh, and they use Yodel, who are the worst courier company since Titanic Shipping Inc.

This company sucks you in and then will not let you go - you can not easily cancel your wine plans - to cancel involves actually making phone contact with them. That process requires you to hold on the phone for 30 minutes or more (but it is worth holding). Then! Even if you cancel your wine plans, you haven't actually canceled your "unlimited" membership! You have to phone them all over again. Otherwise, they will continue to suck money out of your credit card until it expires.

Unlike a lot of people in reviews I have never had a problem with getting a delivery on time. My main issue is with the wine club. They didn't send a email informing me of delivery until the day before. Making it almost impossible to cancel if its inconvenient that day or not wanted. If you say you want to delay a case by a month they still send the next case at usual time and not 3 months from the last one. Making sure they still sell you the same amount of wine in any year. I recently cancelled my regular delivery but an aggressive girl in customer service made this as difficult as possible. When I order a box of wine there is always pressure to order more. I have no problem with the quality of the wine but the pushy sales people have now put me right off. Waitrose from now on

This is a very ugly organization to deal with. They have a complexity of layers and obfuscation to hide and divert reasonable accountability. They have No credibility.
And I really could not suffer the wine; some of which was at the 7-11 gas station wine quality level.

Beware of Mastercard Fraud on this site. I am French, I live in France and I have never heard of this site, until I discovered that this morning that this site took 500€ from my professional mastercard? A complaint has been filed with my bank for fraudulent transactions. I wonder how this is possible?

Ordered our wine 6 weeks ago and were told we would have it in 10 days. We have called the customer line and get lied to. If I contact the online person they cut me off. The tracking number Laithwaites gave me does not exist! DO NOT ORDER from them!

Ordered on 24 May. Got email stating they had run out. Emailed 4 June asking where my order was they replied 6 June saying it was ready to go. Today still no wine! Not even a track n trace so obviously it still hasn't left. Very very poor!

Ordered from previously, was able to get my intro offer and cancle. This 2nd time 2 wines must have been spoiled. Sent an email and was refunded right away. From my exp. Would recommend. Just cancel in the 30 day window if you don't want the high club prices auto shipped.

This is the second time I have had my ASB visa card listed as pending for a wine delivery I did not order and don't want.As a company they are hopeless to deal with in order to get a satisfactory resolution to my problem.
I strongly advise people to never deal with Laithwaites wine as they are just hopelessly inefficient and in competent.
Klondke1

Ordered on the 22nd never got I think this site is a fraud they are stealing from people and this site needs to be shut down

My elderly mother, who recently passed, had an account with this wine club that she cancelled. In spite of cancelling and receiving written notice of that, this company continued to try to send her shipments and charge her credit card account. She refused the last shipment, telling FedEx to send it back. This is not what FedEx did, and now this company is trying to charge my deceased mother for this shipment. I have called their "customer service" department and when I should have heard, "So sorry for your loss, we'll clear this account." I got an inane amount of run around. BEWARE!

Started with macy's, bought a case for my wife for Christmas and got a case delivered quarterly. A couple of years ago we were notified that we would now be dealing with Laithwaites, since then noticed that our wine collection was growing and we were running out of places to store it. Wasn't until this past spring that I figured out what was going on. We received our quarterly shipment in May then another arrived in June. I contacted them and told them I was to receive a case quarterly, not monthly, Looked back over my order history and saw that I had received 6 shipments each year versus 4 since then took over from Macy's. Not long after I got an email informing me that another case was ready to ship. Contacted them again and cancelled that shipment and told them if I received any more shipments other than my quarterly order I would cancel. Received my quarterly shipment last month then had another show up yesterday. That was the final straw for me, I tried calling and apparently they outsource calls to India, after 5 minutes of spelling my name I gave up and emailed customer service to inform them I was canceling my account and the reason why, also canceling the free shipment charge coming up soon and asked them to remove my cc from their site. Have yet to receive a response. There are plenty of places to buy $15-$20 nottles of wine, I don't need this aggravation.

Only got 8 bottles when it should have been 11 and one was broken. No response was made to my email I sent.

I ordered several boxes of wine from Laithwaites and my initial experience was good. However, without any of the promotional discounts they offer, I realized I can get the same quality of wine for much cheaper at Costco. Laithwaites wine is average at best. Once I cancelled my subscription, they sent me another box of wine that I did not order. I attempted several times to reach customer service to return the wine, but no one answered the phone or returned my emails. After I started receiving mail from Laithwaites telling me my account was overdue, I reached out again to explain the situation. They let me know that they would get back to me within 3-5 days with a resolution, but I never heard back. This happened on at least 3 different occasions, wasting hours of my time. Now, over two years later, Laithwaites has sent me to collections over something that I didn't even order. A reputable company would never send one of their customers to collections over something they did not order. Amazon does not send me packages that I do not order and then refuse to answer the phone when I try to return the product. I would highly recommend that you stay away from this company at all costs. Absolute scam!

Am I the only person that could not make a connection on Laithwaites.com/nine? It took 8 minutes fr a really nice lady from to answer the phone. She was quite courteous, took a
while to find my selection in her system, but she is worth the wait.