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  • LA Heroina

Overview

LA Heroina has a rating of 4.3 stars from 1,065 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LA Heroina most frequently mention customer service, good quality, and online store. LA Heroina ranks 2406th among Women's Clothing sites.

  • Service
    8
  • Value
    9
  • Returns
    7
  • Quality
    7
11
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What reviewers want you to know

Positive highlights

  • I enjoyed my shopping experience and will definitely be back.

Critical highlights

  • Dreadful customer service and misrepresentation on website to what I actually received!
How would you rate LA Heroina?
Top Positive Review

“Easy navigation”

angie h.
3/8/20

I bought this boutique for the first time and received a defective item. They were quick and efficient to solve the problem and, honestly, I couldn't be happier with the Customer Service, which helped me. I will definitely continue shopping here and recommend it to anyone who needs something nice to use with fast shipping, easy navigation through your site and incredible service if necessary.

Top Critical Review

“DON'T DO IT”

Nigel K.
2/2/20

If you are thinking of buying from this company, think twice before you do. Recently bought a pair of shoes for my partner for our holiday in Thailand, They fell apart on the second day & could have caused injury. Couldn't carry Them around for 2 weeks so took a couple of photos & threw them away. La Heroina not interested at all. They say you have a 15 day window, from Delivery date, to return or exchange an item, no mention of any quality guarantee At all. So, if you order & have a problem, don't expect any help from La Heroina.

Reviews (1,065)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (25) customer service (126)
Thumbnail of user brittanyh137
1 review
0 helpful votes
January 11th, 2020

This online store has a great selection of shirts that I hope to wear, keep up the amazing work and hope to see the next selections. Thank you

Thumbnail of user pilarr12
1 review
0 helpful votes
May 4th, 2020

Professional attention and very fast shipping! They have clothes with very nice designs and cheaper than in many stores. This time I ordered a swimsuit and it arrived perfect, thank you very much.

Thumbnail of user rachels456
1 review
0 helpful votes
January 30th, 2020

I love the wide variety of designs, from informal to formal at different prices. The service is excellent, there are almost no problems and if there is a problem, it is quickly resolved. Fantastic return policy, it is a highly recommended online store.

Thumbnail of user arthurx2
1 review
0 helpful votes
May 16th, 2019

The
Ordering process was very quick and easy, all the clothes are bomb and
Reasonably priced, and having afterpay is a brilliant idea!

Thumbnail of user josephw329
1 review
0 helpful votes
May 21st, 2019

Everything is pretty and beautifully displayed! Staff very nice. I was really greatful site.It is very faithful staff

Thumbnail of user intir
1 review
0 helpful votes
March 2nd, 2020

Thank you for helping me with my order. Everyone loved my blouses, they always tell me where I bought them. I'm glad you chose bright colors. I will definitely order again.

Thumbnail of user leisas8
1 review
0 helpful votes
January 12th, 2020

Excellent website. A place to buy dresses for special occasions. Much better than going from store to store with my 15 year old daughter. Thank you.

Thumbnail of user ioanab9
1 review
0 helpful votes
January 18th, 2020

The customer service of this store was amazing and very helpful. It helped me solve the problem with my order and went further. Excellent experience, thanks.

Thumbnail of user leonardw60
1 review
0 helpful votes
May 21st, 2019

Visit here at least once a month. Excellent quality clothing, shoes and accesories. My favorite store

Thumbnail of user claudinem13
1 review
0 helpful votes
February 14th, 2020

My order came to my house, a beautiful blouse, it's great and even better than I expected. Fast shipping, everything went very well and without problems.

Thumbnail of user suzanneb247
1 review
0 helpful votes
March 14th, 2020

I bought two dresses, trousers and a top in October 2019. They were all poor quality material and badly made with buttons not sewn on properly and stitching threading.
I sent all back with proof of receipt with the Royal Post.
La Heroina deny receiving items back and I'm out of pocket over £100.
La Heroina also tried to prevent me returning items offering a large discount which is very odd and not normal trading.
I would be aware of this site.

Thumbnail of user pilark1
1 review
0 helpful votes
January 21st, 2020

I love my blouse bought in this store. So good quality and such impressive patterns and styles, it's so cute and flattering. The customer service was very fast, attentive and friendly when I wanted to change my order for a different size. I will definitely buy my next item from here.

Thumbnail of user daciah1
1 review
0 helpful votes
January 25th, 2020

Great website. Fast and easy shipping, the first time I used the website I was buying at the launch of some new seasonal designs and I got what I wanted at an excellent pressure. They were shipped fast and I got my order within a few days.

Thumbnail of user sarrat7
1 review
0 helpful votes
July 11th, 2020

I am really grateful and impressed by the support I received today from customer service, they answered all my questions, I will absolutely recommend this service to everyone I know. Thank you.

Thumbnail of user stevem1077
1 review
0 helpful votes
October 13th, 2019

The product fits perfectly and I'd say for a decently busty girl, it's very easy to wear the top without a bra. I'm a bigger girl so going into buying this product I was a little hesitant about the size but for someone with a larger rear end, the pants fit great and still have plenty of room around the waist. Only complaint I have is the material isn't what I thought it would be but still a good buy.

Thumbnail of user nigelk27
1 review
0 helpful votes
February 2nd, 2020

If you are thinking of buying from this company, think twice before you do.
Recently bought a pair of shoes for my partner for our holiday in Thailand,
They fell apart on the second day & could have caused injury. Couldn't carry
Them around for 2 weeks so took a couple of photos & threw them away.
La Heroina not interested at all. They say you have a 15 day window, from
Delivery date, to return or exchange an item, no mention of any quality guarantee
At all. So, if you order & have a problem, don't expect any help from La Heroina.

Thumbnail of user pamelaj132
1 review
0 helpful votes
May 21st, 2019

It is taking FOREVER to receive my whole order. When I received a few they were very thin material and cheaply made. I'm still waiting on about 4 items! This is ridiculous! NEVER AGAIN, no matter how trendy/cute the clothes are! A VERY UNHAPPY CUSTOMER!

Thumbnail of user lillyw23
1 review
0 helpful votes
September 11th, 2019

The shorts, blouses, pants, and accesories that i ordered are great!, well sewn, cute fabrics and very very soft and comfty

Thumbnail of user ximenao1
1 review
0 helpful votes
July 26th, 2019

La entrega de la
Mercancía duró 16 días España, la ropa es linda y la tela es de buena calidad. Ojalá pudieran mejorar los tiempos de los envíos express.

Thumbnail of user bessies29
1 review
0 helpful votes
February 19th, 2020

Very happy with the wallet I bought here, it was a gift for my niece, she liked it very much, very feminine and fashionable. They also sent it well. I would buy again without a doubt.

Thumbnail of user dakotac19
1 review
0 helpful votes
February 1st, 2020

I bought a pair of shoes. While the delivery was irregular, some took days, others took weeks, the quality of my products was exceptional. I'm very happy. I am waiting for my wool slippers. I am a very satisfied customer will definitely return.

Thumbnail of user claritaf1
1 review
0 helpful votes
February 20th, 2020

Excelente opción para comprar vestidos las tallas corresponden a las indicadas por la tienda y los diseños son hermosos

Thumbnail of user albenad3
1 review
0 helpful votes
May 12th, 2020

My purchase, a nice sweater, really exceeded my expectations. The shape and material are very good and it looks so elegant and sexy at the same time.
Delivery was also very fast! I will definitely buy here again!

Thumbnail of user ramonab39
1 review
0 helpful votes
October 10th, 2019

I bought a dress from laheronia.com. It looks really cute. I bought this last week because I'm planning to attend the annual summer party in a beach resort in Miami and I'm glad that the design of this dress compliments the theme of the event! I do have to say that there are some stitches on seams that I found very weird. But this doesn't affect the dress or how it looks as a whole as the stitches are small. Anyway, I like it, thank you so much.

Thumbnail of user jodier33
1 review
0 helpful votes
October 30th, 2019

Two thumbs up--laheronia is a phenomenal site that brings cute, trendy, and affordable fashion. Free international 7-14 day shipping on a $25 purchase? Amazing.

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