JourneyEd

They don't hold stock but will advertise items as available. I orderered 12/27 and was notified on 1/19 (23 DAYS LATER!) with a "we don't care" misspelt 12 word email saying that the item was not available. So that's 23 days from order date just to say they can't fulfil. Poor customer service, avoid.

I bought copies of MS Office for both my work computer (Mac) and my home (PC). Submitted my paystub for verification and had everything up and running inside an hour. I don't like that if my comp crashes that I have to repurchase if I don't have the download anymore, but having a cloud drive solved that. This is my second purchase from JourneyEd and I plan to make more. The prices are unbeatable.

Great offers, super offers such as Office 2016 Plus for $29.95. As far as I can tell it's actually available (after plugging in college after college till I found one) in maybe 1% of colleges. Classic clickbait! If you do buy from them DO NOT use a Debit card, use a good credit card, keep records and then if things go bad, refuse the charge promptly. From reviews here about 50% go bad.

I purchased three products from JourneyEd, Win7 Ultimate, Win10, and Office 2010. I work for a university, so I submitted my credentials to verify my eligibility. It took a couple of days because of a holiday, but the order was confirmed and I was able to download the products. The real issue came when there were no keys for any of the products. When I called customer service there was a very long wait, but alas the person I spoke to handled the issue. For whatever reason, the university email address that I used for my account would not accept the email they had provided with the keys, Even when she resent them they did not show up in my inbox or junk mail, apparently the content was such that our servers were blocking them out. So, I provided an alternate email address and she resent each of the emails, and I successfully received keys for each of the products that I ordered. In the end, the products were a great value.

This site is little more than an aggregating tool. They DO NOT offer anything special to students that students--or anyone--could not find with a ten second google search. Not only that, but their "deals" on tech are more expensive than five minutes on Ebay, or pretty much any other site. The fact that they sell themselves as a site offering a special service to students, with special access, is not only misleading, it's manipulative and deceptive. DO NOT trust a site that claims to have your best interests in mind as student or teacher, and then offers nothing you can't find in a couple minutes yourself, at a better deal. Maybe use the site as a reference point, but DO NOT believe you are getting the best deal just because they say it. It only gets second star because maybe it can help those new to the game as a bit of a reference or a starting point on where to go next.

I purchase a copy of Microsoft Office Professional from them. I needed to reinstall it about 2.5 years later. Microsoft said at that time that the license key was likely fraudulent and not valid.
I contacted JourneyEd with this information, and they responded that the license was only good for 2 years. No where in the description of the sold product did it state that the license was Only for 2 years. I thought I was buying the standard product.
This is clearly JourneyEd trying to cover up that they must have sold me a fraudulent software license.

I ordered an Adobe software from this company. My credit card was charged twice for the same software. I contacted the company's customer service and was informed that they do not issue refunds for any reason. After the call, I researched this company and discovered numerous similar complaints. I will dispute the charge with my credit card company. This is an extremely dishonest company with a horrible reputation that changes its name frequently.

I called this place three times today and once on yesterday and with each callback, I was given wrong information and they would not stay on the line with me to complete anything I was told. I explained I was trying to purchase an office program and the first person directed me to where I could find them and asked was there anything else, I asked that he stay on the line while I looked and he would not. I called again and asked what is the best product for me to get and I was told the Microsoft office is better for me than the Office 365, I asked if he'd stay on the line and he would not. My third call was to advise that there were two Microsoft office programs, Home 2019 and Professional 2019 and I needed to ensure that I got he correct product and I was told to get the Office professional Plus so I typed in professional plus and came up with one software program Professional plus 2019 and one calculator and proceeded to check out. I was told I didn't need to create an account and I wouldn't be charged taxes. I was sent Professional Plus 2016 and charged taxes. I called and left two messages and get an email back saying I ordered 2016 so I sent a screen shot showing 2016 is not even an option on the screen and then I received an email stating I was not charged taxes. I asked both people emailing me to please get me a manager and they just kept responding stating I got what I ordered and I wasn't charged taxes. Finally I got an email stating they are closed all managers are gone and trying using the chat tomorrow. I had actually been trying to use the chat option all day and it never worked so that is why I ended up calling in the first place. Now I am stuck with no way for get this program on my laptop, I have a program for Windows 2016 which I don't have and I'm out $32.01. I don't understand how a company that works with so many schools could have such horrible agents working and just not care enough to help a customer when a mistake has been made. I would like the correct program I ordered and the taxes credited if I was not supposed to charged them

There were so many categories for staff, students and organizations alike on different software, courses and study material on this website. I was totally amazed at the price that they offered for certain programs which literally blew my head off. The product I purchased was also shipped in time for me which was a blessing in disguise.

Web site is very careful to tell you there are no refunds for downloadable software. Only AFTER you make the purchase do they bother to tell you that your eligibility has to be confirmed before you can get the access to the download. If you need something quick on a Sunday, too bad. You just wasted your money. Despite two online messages and three voice mails to the "Customer Service" supervisor, I have heard nothing back.

There were many websites I browsed through before I zeroed in on journeyed for the product of my choice. Not only did they have it at a good price but they also provided me with free shipping of the CD and the material which was very nice. I sure would come back for more purchases to this site.

I AGREE WITH SABINA. I PURCHASED TWO ITEMS, ONLY ONE WAS DOWNLOADABLE AFTER A WEEK AND THE SERIAL NUMBER FOR THE INSTALLATION DOES NOT WORK AND NO APPEALS FOR CONTACT HAVE HELPED. THEIR CUSTOMER SERVICE IS TRULY TERRIBLE.

I always like to look around with different websites when I wish to purchase something online. This website by far provided me with a comprehensive price for the material that I required for my academics. The website is also user friendly which makes it a delight to browse through.

I just placed an order for software as I am an Instructor at a local College. I get emails about seemingly great deals through Journey ed All the time. I just placed an order for software as I wanted to get the key and download it on my new laptop immediate. After I placed the order for the software key it charged me sales tax as well as shipping fees so now I have to wait for what was implied a downloadable software key-code. Also all sales are final from them. I was fairly upset about this event so I went to Microsoft's main page to see what the pricing was and lone behold it seems Microsoft has a better deal than journey Ed. I sent them a customer response to see if they will make this right and refund my money. As I am very displeased I will also let All my students and peers know that this is not a good deal at all.
SO... Dont do what I did and be wise, learn from my mistake and do not use journey ed to purchase a thing.

Most of the good reviews you see on here are by employees. Go with a big name trusted retailer or order from the software company themselves. Most software companies will have an education ordering option anyway on their website, like Adobe. No need to go through a crooked middleman.

I purchased some items in October from them. I wanted 2 additional items but couldn't find them. I know they had it because I saw it a few days earlier. After being on hold for an HOUR the representative have the audacity to tell me without the SKU number she couldn't help me. I could always put in a second order once I found it. What? I was speechless as I desperately needed the software I did find, I purchased it.

In November, I located the 2 items I was previously looking for. Left them in my shopping cart & logged out. The next day, I receive an e-mail that the order was processed. How? I did not enter ANY credit card information. I quickly emailed them back to cancel the order. Turns out, they used the card from my previous order. I called customer service, on hold AGAIN this time 1.5 hours. All the rep could do was send an email. I heard NOTHING back. Today, I telephoned, hold time 35 minutes, & spoke to the customer service manager and he said I had to have entered the card for them to get it. They DO NOT keep cards on file. Then he mistakenly informed me the card number & bank issuer. He then informed me that they had all my credentials on file so I wanted the product. I said NO the credentials were there from my October purchase. I proceeded to tell him I was filing a complaint and he lost a customer his words to me was SO and feel free to dispute the credit card transaction. I told him heard of Karma comes back TRIFOLD. Again his words were SO and he hung up on me.

There were different options for a Microsoft Office course I came across. This website particularly impressed me as they gave me a good explanation on what to expect from the course. This made my choice easier as it was also relatively cheaper than the other websites which had similar products.

They gave me a code for an Adobe product and it didn't work. I asked for a refund and they flat out refused.

Customer service is also rude, very unprofessional, probably work minimum wage and don't give a_____.

The best part about this website was that they have given equal importance to everything that a student would require. Right from study material to download to accessories that might be useful to them, everything was available in one place. I was surprised with the discounts on offer for students as well.

Never do business with Journey Ed/ Academic Superstore. They refuse to honor a credit thatI have on file. They mislead on price matching and as per BBB/Dallas they are not members. There are several other academic stores that are much better and honorable.

I always like to look around on different websites when I wish to purchase something online. This website provided me with an amazing price for the material that I required for my academic studies..

I purchased software from JourneyEd in the past and never had a problem. But I just ordered Adobe Software and my order has been in the "Shipping" rather than "shipped" status for two weeks. I have emailed the company multiple times about this, and have yet to receive a reply. I filled out their online help form and received no reply. Yesterday I called them, was on hold for over an hour... I was finally number one in the queue (according to the automated voice), but then, I suddenly got a message that told me to leave a message! So I left a message to have someone call me back. No one did. I called them again this morning. So far, I have been on hold two hours. Today, I am not even getting the automated voice that tells me how long a wait I have or where I am in the queue. It's just ridiculous.

When it came to buying a course on software I was quite amazed at the different brands that was offered on this website.