Josh's frogs

I ordered some insects for my vivarium and of course both packages show up with nothing but dirt in them. I would post the picks but i just threw the dirt in the cage. I tried calling the number and it sounded like I was just listening to the audio in my room. Idk whats up with these people but i wish I would've read the reviews first. I need my money back!

Josh's Frogs used to be good, but their quality has sunken into the pits of you-know-where. They sell plants in 4" pots that could easily fit in a 1" pot in order to charge you more. The plants are often half dead when they arrive and never seem to fare well. They are never very well established plants and are essentially cuttings that they have sold to you at full plant prices. Many that you receive will be root bound and won't be able to be saved.

Their customer service will cancel orders without notifying you and won't allow you to get the same deal once they restock even though it was their error in inventory that caused the issue. Also you are unable to review products on their website, which is highly suspicious.

I am a snake breeder and once was a vocal supporter of Josh's Frogs, back when they were quality. I almost applied for a job, but they're in a very crappy part of Michigan that I'm not interested in (maybe the toxic water is why all of their plants die). Later, I was in communication about selling them some of my baby snakes. I am very glad that I did not. Something about how this company is run nowadays rubs me the WRONG way.

It sucks but really, Josh's Frogs and NE Herp are the only options for safe plants for reptiles. I'll still have to buy from Josh's Frogs, it is the only option. If you have to purchase from them, you MUST order during a sale otherwise they have highway robbed you for their crap quality stuff, which is just co-packed from Ken's Fish and other vendors with a huge markup.

I have ordered quite a few times from here and the first shipment was fine. 2nd seemed like they shorted me on Dubia roaches. I ordered 500 more and half were dead. They did replace it but still lost quite a bit but not as many. My last shipment was lost and they replaced it but definitely wasn't 100 and the little bit they sent around half of those were dead. I will not be wasting anymore money here. I guess paying extra at a local place is worth it since you get better quality.

First time getting dart frogs! I was very happy with my purchase. They came on the scheduled date, the packaging they were in was amazing and well insulated for their safety, and I even got some promotional gift cards I was not expecting! The two frogs look full of color and were active as soon as I let them in their new home! Very happy with this purchase and recommend for other beginners as well! Thank you Josh's Frogs!

I ordered 250 house fly pupae and about 150 of them were hatched. Why not make sure this doesn't happen and charge the customer accordingly.

I received a sickly frog unfortunately, covered in white bumps which apparently were a fungal infection, I took pictures and videos and emailed them immediately and I never heard anything back, so disappointing.

Unfortunately, I'm stuck ordering from Josh's Frogs, since they are the only place I've found that carries house fly pupae, but as soon as I find a reliable alternative, I'm switching vendors. Every time I order from them (monthly, btw), it takes days before the order actually ships and when the insects get here they are short counted (often by more than 75%) and usually 95%-100% DOA. It takes at least 3-4 reships before I get anywhere near 1/2 of what I originally paid for, and that's only if I keep the few living or barely living insects from each subsequent reship. My latest ordeal was a nightmare! Overnight and 2nd Day Air should not result in a 75%-95% death rate in 72-75 degree temps, especially for Orange Head roaches, BSF larvae and Wax worms. And housefly pupae should not be hatched and rotten in the 24-48 hours it takes them to arrive on my doorstep!

Not a good experience. First and foremost I drove from 2 states away almost a 14 hour round trip drive. I came to pick up 2 Yellow Terribilis. One was severely defected, of course they packaged the frogs in shipping packaging so I couldn't see and recommended not opening until I got home. Here I am 6 months later and I'm wondering what is wrong with this little frog that just won't grow and looks much different from his "bigger brother" at this point. I ended up getting the advice of Alex Menke a very experienced breeder and keeper of darts and he said that the frog is in fact severely defected, and probably needs euthanasia. So I contacted Josh's frogs and let them know, I had to call customer service 4 times and send a text to get an answer. I was told to send pics of both frogs and the current setup. My setup was fine and I received a response back that said the frog was definitely "severely defected" and they also immediately tried to divert blame to the "shipping company" mishandling them saying they wouldn't let something like that slip by. Obviously not remembering that I drove 14 hours from two states away to avoid any and all shipping lol. I then showed them pics of the frog literally moments after coming out the box already with the same severe defects and let them know I drove to avoid any mishandling. Brandon the rep then took accountability saying that they must've let it slip by somehow, which really I just took as him getting caught in a lie and trying to cover. I was also told that I could not have a replacement because they have none to offer at the moment and none in the future because they have "no breeders" currently. I find it interesting they would sell their only yellow terrib breeders... unless they knew there was something wrong with them or they were producing bad babies in the first place. They then offered a refund and claimed to send it back to a card that I do not even have anymore (without authorizing it with me) and the account has been closed out well over 8 months so I'm confused as to how they are even claiming I paid with that card, I paid out of an account ending in 3027 and they are showing they sent a refund to a account ending in 6977 which like I said is a card I used with them previously but was closed out over 8 months ago now. They are now basically telling me that I am out of luck, and to call my credit company, who is telling me if they sent it to a closed account it will either go back to them or it's gone. I have one good frog, one gimpy leg severely defected frog, no in store credit or replacement and apparently will not be receiving a refund. Horrible experience all around, all I asked for was a replacement or in store credit.

I ordered an Exo Terra enclosure online. I put the order in late and they still managed to get it out first thing in the morning the next day. Shipping time was very reasonable. I had my doubts on it because the enclosure was made of All Glass. Then I opened it up and it was in perfect condition. I checked all companies for the same enclosure and this company was $140 cheaper than everyone else. Even with the shipping added in I still saved almost $100. I would have no problems ordering from this company again.

They just pulled the same thing on crickets as they did last year on Dubia roaches. You can buy two 500 boxes but not 1000. You pay twice as much this way. When asked about it they state that they are pre packaged. That's not what their site states. So basically you are getting low quality bulk wholesale feeders or they are refusing to fill 1000 quantity orders because they don't make as much money. Bad business.

It's the top to Go live cricket company and other bugs. I get crickets twice a month. All the crickets are usually alive. Never fatalities. I do have terrible experience when it comes to the delivery day assigned and when it comes to paying a 2 day express $17 delivery and it's not delivered express. I should of just got the regular delivery, bo biggie, live and learn. Other than that, I tried 4 other difrent companies, this is the top 3 for me, being my number 1.

Every light I had tried to buy from them is shattered. Then you have to use your own money to pay to ship them back.

While I have not ordered any Frogs from Josh's Frogs... I have ordered supplies and feeders from them. Each them that I ordered the "stuff" can quickly and was exactly as described. I have ordered Spider feeders from Josh's and they came packaged very well... even included a heat pack in one of the feeder orders, when the tamps were coldish. I have sent emails and asked questions... the responses were always the same day and very thorough. I want to start keeping Red-eyed frogs... Josh's learning videos are great! This is an excellent company... I will be doing business with them again.

Was supposed to receive my order in 3 days. 9 days later had dead crickets in my lockbox and was only notified a day after they were delivered apparently.

I ordered 500 crickets. They arrived 3 days early, which is great. Out of 500, maybe 50 we alive. After opening the box and dumping them in, i saw the devistation. After removing the dead, im hopinh my isopods jump into overdrive to eat all the missed parts. My 3 year cricket terrarium was demolished by trying ordering online from joshs frogs. They shipped with absolutly NO ventilation. The piece of potato they shipped was the size of a half a crayon. I will NEVER order from any online company again. 3 years of work destroyed by a complacent company. Also, they sent a heat pad with them to arizona! Thankfully i didnt order the live critters i wanted.

I ordered fruit flies from here I also paid shipping. I never got them. They blamed mail service. No refunds.

Was told on website would get my order in 2 days was like fine I got enough till last time then we'll now it's day 3 and now says on tracking package will be here 4 to 5 days so not kool first time ordering from here and will be my late will not recommend ever will take my business to Fluckers

Whoever picks out their 1/8" crickets must be drinking and seeing double or triple! That or the past 10 times I bought from someone else gave me 3000-4000. There is absolutely no way there's 1000 crickets here! None are dead but that's to be expected for paying $23 for overnight shipping! I also got 2000 3/4 and they are a bit smaller and that's ok but it too does not look like when I buy 2000 every 2 weeks for the past 5 years from another supplier. This place is so hit and miss but 70% of the time for me it's a miss for me!

This WAS the best place to purchase supplies - live feeders & tanks supplies etc...
I have been using them for years but since they have started expanding everything has gone downhill, I thought things would get better once they settled into the new space but things are getting worse - selection and inventory of live feeders are now usually out of stock, packing and shipping are slower than before with incorrect items arriving. Customer service used to be top notch extremely fast n friendly, and would correct the rare problem instantly - that's not the case now. Sent an email about an incorrect shipment, after almost 24 hrs of no response, sent another follow up email, & no response until I then called and sat on hold forever. The rep didn't really seem concerned that my animals could die, I ordered correctly and within the timeframe needed. They shipped wrong item & then tried to make it my problem. Guess they are so big they no longer care. It really is a shame they had great products/prices & customer service before they tried to go BIGGER! Sometimes it's not always better!
Always have a backup plan in place now if you plan to order.

I had an issue with a product I received from them and I called and spoke to a representative. I have dealt with them many times over the years and this is the first time I got a product that was a little bit less than I was looking for so I called and spoke with them they and replaced it immediately. This is a great company to deal with they stand behind what they sell and that is pretty rare these days.

Horrible order! I ordered 1000 housefly larvae and they arrived yesterday in such a small container that a lot of them were hatched out and dead inside the container. The box they sent it in was large enough to use a larger container, not sure what they were trying to save on. I expected some to be hatched out, but if they had been sent in a larger container they would have survived. The order was moist, stunk and unusable from all the dead smashed flies

I've only ordered once and have yet to receive the product I ordered so I can't comment on quality of feeders, but the customer service and shipping speed will prevent me from ordering again. I ordered on Wednesday 3/17. I did read that they ship live feeders Mon-Wed, so I didn't anticipate them being shipped until the following Monday. I was running low on food for our bearded dragon and knew I would not have enough to hold us over until this shipment was delivered so I purchased a pack of crickets and some super worms from petco on Sunday. When Monday came and had gone and I still had not received shipping info, I was a tad annoyed and decided to just cancel and find a verified vendor from a Facebook group I am in. On Tuesday morning, 3/23, I called at 10:37 AM and was sent to a voicemail. I explained I needed the order canceled and left my contact information. I then went and ordered from the approved vendor. By 10:51 AM, I received notification that a shipping label was created from Josh's frogs. At 1:28 pm, I had an email from the approved vendor that the order from the other company had shipped on the same day as purchase. My voicemail was returned by Josh's frogs at 4:45 pm this evening and I was told the order could not be canceled because it loaded the truck at 4:30 pm. Seems that they only get the ball moving when you call to complain, and now I'll have entirely way too much food for the baby bearded dragon and at least a portion of the orders will spoil before consumption which is an insane waste of money.

I ordered 5 frogs off a sale they ran the first week of true winter. It took 2 months to find weather acceptable for shipping. When a day with acceptable weather came around their shipping department missed it by a day and shipped the frogs into a snowstorm in Denver. It was pickup at Fedex and I had to drive 80 miles over icy roads to retrieve them. On top of that they failed to include one species, 2 frogs in the box ($70).