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JewelryRoom has a rating of 3.1 stars from 208 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JewelryRoom most frequently mention customer service. JewelryRoom ranks 13th among Auction sites.
This company responds to reviews, but usually not within the first month
This is a perfect way to buy something for auction you are very easy to buy something if you are just cautious with how you do it look around don't judge and jump on the first thing that you find have a look around first
I won purple amethyst earrings. They sent me an emeraled necklace that I already have. I notified JewleryRoom dot com. They attempted to help me and requested I return the necklace. I asked if I could have a shipping label. I didn't want to pay for their mistake. At that point all communication ended. They will not call me back or respond to my e-mails. I have spent several thousands of dollars with the company. So sad I really wanted those amethyst earrings.
This is a perfect way to buy something for auction you are very easy to buy something if you are just cautious with how you do it look around don't judge and jump on the first thing that you find have a look around first
None of it for years and have had a lot of good report
I won purple amethyst earrings. They sent me an emeraled necklace that I already have. I notified JewleryRoom dot com. They attempted to help me and requested I return the necklace. I asked if I could have a shipping label. I didn't want to pay for their mistake. At that point all communication ended. They will not call me back or respond to my e-mails. I have spent several thousands of dollars with the company. So sad I really wanted those amethyst earrings.
I won purple amethyst earrings. They sent me an emeraled necklace that I already have. I notified JewleryRoom dot com. They attempted to help me and requested I return the necklace. I asked if I could have a shipping label. I didn't want to pay for their mistake. At that point all communication ended. They will not call me back or respond to my e-mails. I have spent several thousands of dollars with the company. So sad I really wanted those amethyst earrings.
JewelryRoom.com is a quality jewelry aution. You get the thrill of winning the auction and then the joys of the Jewely.
I received a confirmation and "arranging shipment" email soon after winning and paying for my order, then weeks later I received another confirmation and "arranging shipment" email. Where is my order? When did it actually ship? Did it ship? I emailed customer service over a week ago and have not received a response.
I have bid on several items at the JewelryRoom auctions. Each shipment takes a long time due to shipping overseas, but it's totally worth it. While the estimated pricing for the actual worth of the items is overstated, I haven't been let down once by the quality or appearance of the jewelry purchased, and from my research, I have paid considerably less than the actual retail price.
The JewelryRoom's auction experience is fun and easy to use. They have a great selection of jewelry, and I love it when they add new items.
When the going was good, it was good.
When the going was bad, it was bad!
Some items I bought were not real!
I had made contact a phew times. When I got a reply the service was good, very happy. When I had no reply on several occasions in regards to the same issue, not happy and stopped buying.
Though maybe it would be good due to advertising. Spend a couple thousand dollars and not so good.
PHOTOS ARE MAGNIFIED TO LOOK SOMETHING AMAZING, ACTUALLY THEY'RE NOT. I BELIEVE THIS ONLINE AUCTION IS A BIT FRAUDULENT.
YOU CAN WIN A PIECE IF THEY DON'T LIKE THE PRICE THEY PUT THE ITEM BACK UP WITH YOUR CODE NAME ON ( AMAZING)
DO NOT REPLY TO EMAILS
BE CAREFUL
DO NOT REPLY TO EMAILS
CAN I PUT NO STARS?
I,M AN IDIOT
Very disappointed!
I have 2 items that I have WON, take your Money NO correspondence you send a email returned back in 24 hours basically doesn't exist
I unable to get in touch with anyone ( starting to think it might be bit of a scam hopefully not)
Just be mindful
PROVIDE A PROPER EMAIL
THAT YOU CAN GET A RESPONSE
I have a strong feeling that you forgot the send it to me until I emailed you. And I am not happy about it.
They got back to me quite fast.
The necklace I bought looked beautiful, but after wearing it about a week the stone (pear) fell off 😔
They have variety
I have not yet received my order. So tell me how would you feel. And on buddy know anything.
I called the number and no one answered the phone. Great cover up.
My experience has been terrible and a refusal of the platform to take responsibility for products not delivered by their service
Support refused to take responsibility for products not delivered.
Have demanded that l call and resolve the issue with the deliver contractor
Because l thought they were reappoint trustworthy, but they are not.
A little confusing at the start but once I got it, it was a little easier. Needs to be more streamlined and mire communication.
I asked after shipment as it took awhile
Good quality jewellery.
When you make a purchase and look at the pictures it is brilliant but when you receive the purchase it is even better.
I mentioned that the courier had left my parcel at customs in Sydney and customs returned it.
It is affordable and the jewellery never seen before in my life. It is like opening a pirates chest treasure everywhere on the site.
I bid on and purchased three necklaces...18KT and they are so TINY! I am afraid they will break the first time they are worn. I purchased these chains for my granddaughters that have just graduated from high school, but I will not be giving the necklaces to them...I also purchased a 18KT gold barrel pendent and it is so small you would put it on a baby...all the jewelry I received look like small children's jewelry! I suggest you be careful about bidding on the jewelry that is advertised on JewelRoom...the pictures they put on there does not represent the actual size! I won bids on the three necklaces and pendent within a two-three day auction...that meant I received them very closely together. If I had just bid on one and waited to receive it...I guarantee I WOULD NEVER HAD BID ON THE OTHER ONES!
I thought it would be a good place to order jewelry after I looked at the pictures everything looked very nice, but man oh man was I fooled! The jewelry that is sold on this website is not correctly represented, when you see the pictures...I thought wow...this looks like a great jewelry auction...was I wrong!
Thank you for your feeback. The size and weight of the chains were as advertised. Customer paid really low price for each chain under $60 and it is solid 18kt gold and was shipped promptly. We offer 15 day return policy if you are not satisfied. Will contact customer if she still wants a refund as she as not contacted us.
I ordered earrings a few weeks ago and still haven't gotten them.
Still haven't gotten my order
Liked products but haven't gotten my order.
Not good I have been waiting on things o ordered beginning of last month
Rakes to long to get response no live person to speak with
Thought I would try out
Nightmare of an experience from delivery to the product itself, not what I thought I was buying
Not well
I thought it was based in the USA but no way
Customer changed his delivery address midway through the transaction that is different from his billing address. The ring itself 100% is of great quality and good solid gold weight. Please show photo of it to be fair.
I made an order in January, didn't r6ecieve my blue diamond and gold cheetah necklace. Made a complaint and asked for my money back then recieve5d an email saying it was delivered in late April. My house bu9rnt down in early April so I'm wondering where it was delivered to?
Not happy just wanted a refund due to my house burning down
Have made some great purchases but am disappointed with my last purchase
Not happy. Would like my jewellery or my money back it's been over 2 months now
Nice jewellery
The PJR is very DECEPTIVE. Whether you say it is not related to the value of the item or not - t is assumed it has some relationship to the item - or why put it there. If it is used by you as a come-on at shows - then it is out and out FRAUD and DECEPTIVE. You need to put a REAL RANGE OF THE ITEM VALUE, as well as a search for what similar items may have sold for in the past. Without that information, I will NOT BE BACK.
Just happened upon it by accident. I usually use another Auction venue - and will go back to that - until I see more REALISTIC information on the actual value of the items.
So the item won was shipped to me with a tracking number to it. However when it said it was delivered to my mailbox it wasn't there. I had to jump through hoops to try and find it and to make a complaint about not receiving my bid item that I had won. Both jewelry room and the postal service said that there was nothing that could be done. So I lost out on my bid, plus lost money towards my item and postal service payments.
Customer service said that there wasn't anything they could do about my missing bid items and to lodge a complaint to my postal service. Postal service said the company sending the item was to make a claim and so it was a fight to get anyone to do anything on my behalf of my missing package.
I choose jewelry room because I had had many successful bids from this site before and had enjoyed there quickness of sending won bid items to me. Bidding is easy and straight forward. I like how one can bid and can win.
I'm looking for a package that I need by June 6. It has not shipped, yet other orders placed after this order have shipped and have been received.
Found on intetnet
Easy to deal with and happy with the item.
Fast and safe delivery of the item.
Happy with previous items and transactions.
I used to buy rings from this site and the arrival time was often hit or miss. My recent purchases have both been on time and have been exactly what I expected. The site is much improved, only need a few more tweaks to be over the top excellent.
To get what I wanted.
Love the sight and was able to find beautiful pieces, however, it would be great if orders could be paid for in installments, and once paid in full the order should be shipped.
Beautiful items. Certificate of authenticity easy sight navigation
Some items won in bid delivered. Others not delivered as apparent the item was not even manufactured and then lated advised the order cancelled. However refund was sent. Have not yet received and not advised which item/s are missing. Why have an auction when items not available.
Item was purchased at the start of March and still has not been shipped. Was told it is coming from a warehouse and should not be much longer only ask again a few weeks later and be told the same thing
Was told it should be much longer
Overall is very nice but the picture in the description is deceptive and the title said it was a thick chain. It is very thin, not thick. Communication was great, shipping and tracking was within an acceptable time, I am awaiting a second auction I won but the shipping took much longer than this one to be shipped. It would be nice if in the future, they add the thickness of the chains in their description. Like this one is about 1mm.
I have purchased from them before.
Gain trust and grow your business with customer reviews.
Discover incredible deals on a wide range of products at our online auction site, JewelryRoom.com. We offer authentic solid gold and real diamond jewelry, as well as cameras, electronics, gadgets, watches, bankruptcy items, and antique items. All our auctions start at just $1 and have no reserve prices, allowing you to purchase products at the best price and buy jewelry of your choice at a price that fits your budget. Don't miss out on this opportunity to shop comfortably from the convenience of your own home and save big on high-quality items.
Since 1998, JewelryRoom has been selling over 2 million jewelry products online. As an online auction platform, we make it convenient for customers to access a wide variety of items, providing transparent bidding, competitive pricing, and access to rare unique pieces. Our goal is to keep our customers satisfied by offering the best price, best service, and best overall buying experiences.
Customer received his items that are exactly as described. He made purchases over $800 In april and was satisfied with it. And then repeated his purchases in May, June, July for much more smaller amounts under $50. Although we did not reply to your emails, all items were received in good time in Australia. To this day, we cannot find the email you are referring to. Regarding the piece you won for $5, it expired after 3 days after you did not pay. We did ship out the other 7 pieces promptly, and never once you have contacted us you were not satsified with it.