• JewelryRoom

JewelryRoom

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Overview

JewelryRoom has a rating of 3.1 stars from 208 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JewelryRoom most frequently mention customer service. JewelryRoom ranks 13th among Auction sites.

  • Service
    90
  • Value
    15
  • Shipping
    14
  • Returns
    6
  • Quality
    13

This company responds to reviews, but usually not within the first month

Positive reviews (last 12 months): 50.6%
Positive
45
Neutral
5
Negative
39
75
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How would you rate JewelryRoom?
Top Positive Review

“Best place to purchase that special something for somebody”

Nicole S.
9/4/24

This is a perfect way to buy something for auction you are very easy to buy something if you are just cautious with how you do it look around don't judge and jump on the first thing that you find have a look around first

Top Critical Review

“Bad Apple”

Susan A.
9/1/24

I won purple amethyst earrings. They sent me an emeraled necklace that I already have. I notified JewleryRoom dot com. They attempted to help me and requested I return the necklace. I asked if I could have a shipping label. I didn't want to pay for their mistake. At that point all communication ended. They will not call me back or respond to my e-mails. I have spent several thousands of dollars with the company. So sad I really wanted those amethyst earrings.

Reviews (208)

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Reviews that mention popular keywords

jewelry room (20)
Thumbnail of user nicoles2748
1 review
2 helpful votes
  • Send Message
September 4th, 2024
Verified purchase

This is a perfect way to buy something for auction you are very easy to buy something if you are just cautious with how you do it look around don't judge and jump on the first thing that you find have a look around first

Reason I chose this business:

None of it for years and have had a lot of good report

Thumbnail of user susana2714
1 review
0 helpful votes
  • Send Message
September 1st, 2024
Verified purchase

I won purple amethyst earrings. They sent me an emeraled necklace that I already have. I notified JewleryRoom dot com. They attempted to help me and requested I return the necklace. I asked if I could have a shipping label. I didn't want to pay for their mistake. At that point all communication ended. They will not call me back or respond to my e-mails. I have spent several thousands of dollars with the company. So sad I really wanted those amethyst earrings.

I won purple amethyst earrings. They sent me an emeraled necklace that I already have. I notified JewleryRoom dot com. They attempted to help me and requested I return the necklace. I asked if I could have a shipping label. I didn't want to pay for their mistake. At that point all communication ended. They will not call me back or respond to my e-mails. I have spent several thousands of dollars with the company. So sad I really wanted those amethyst earrings.

Reason I chose this business:

JewelryRoom.com is a quality jewelry aution. You get the thrill of winning the auction and then the joys of the Jewely.

Service
Thumbnail of user jadep135
1 review
1 helpful vote
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August 15th, 2024
Verified purchase

I received a confirmation and "arranging shipment" email soon after winning and paying for my order, then weeks later I received another confirmation and "arranging shipment" email. Where is my order? When did it actually ship? Did it ship? I emailed customer service over a week ago and have not received a response.

Thumbnail of user deborahm3246
2 reviews
1 helpful vote
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July 4th, 2024
Verified purchase

I have bid on several items at the JewelryRoom auctions. Each shipment takes a long time due to shipping overseas, but it's totally worth it. While the estimated pricing for the actual worth of the items is overstated, I haven't been let down once by the quality or appearance of the jewelry purchased, and from my research, I have paid considerably less than the actual retail price.

Reason I chose this business:

The JewelryRoom's auction experience is fun and easy to use. They have a great selection of jewelry, and I love it when they add new items.

Thumbnail of user customerx142
1 review
0 helpful votes
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October 1st, 2024
Verified purchase

When the going was good, it was good.
When the going was bad, it was bad!
Some items I bought were not real!

I had made contact a phew times. When I got a reply the service was good, very happy. When I had no reply on several occasions in regards to the same issue, not happy and stopped buying.

Reason I chose this business:

Though maybe it would be good due to advertising. Spend a couple thousand dollars and not so good.

Service
Thumbnail of user davidu864
1 review
1 helpful vote
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July 17th, 2024
Verified purchase
• Updated review

PHOTOS ARE MAGNIFIED TO LOOK SOMETHING AMAZING, ACTUALLY THEY'RE NOT. I BELIEVE THIS ONLINE AUCTION IS A BIT FRAUDULENT.
YOU CAN WIN A PIECE IF THEY DON'T LIKE THE PRICE THEY PUT THE ITEM BACK UP WITH YOUR CODE NAME ON ( AMAZING)
DO NOT REPLY TO EMAILS
BE CAREFUL

DO NOT REPLY TO EMAILS
CAN I PUT NO STARS?

Reason I chose this business:

I,M AN IDIOT

Service
Thumbnail of user edc612
Ed C. – JewelryRoom Rep

Customer received his items that are exactly as described. He made purchases over $800 In april and was satisfied with it. And then repeated his purchases in May, June, July for much more smaller amounts under $50. Although we did not reply to your emails, all items were received in good time in Australia. To this day, we cannot find the email you are referring to. Regarding the piece you won for $5, it expired after 3 days after you did not pay. We did ship out the other 7 pieces promptly, and never once you have contacted us you were not satsified with it.

UNPROFESSIONAL / POOR
June 15th, 2024
Verified purchase
• Previous review

Very disappointed!
I have 2 items that I have WON, take your Money NO correspondence you send a email returned back in 24 hours basically doesn't exist
I unable to get in touch with anyone ( starting to think it might be bit of a scam hopefully not)
Just be mindful

PROVIDE A PROPER EMAIL
THAT YOU CAN GET A RESPONSE

Service
Thumbnail of user sevs2
1 review
1 helpful vote
  • Send Message
August 10th, 2024
Verified purchase
• Updated review

I have a strong feeling that you forgot the send it to me until I emailed you. And I am not happy about it.

They got back to me quite fast.

Service
Broken Necklace
May 21st, 2024
Verified purchase
• Previous review

The necklace I bought looked beautiful, but after wearing it about a week the stone (pear) fell off 😔

Reason I chose this business:

They have variety

Thumbnail of user monicac682
2 reviews
0 helpful votes
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September 3rd, 2024
Verified purchase

I have not yet received my order. So tell me how would you feel. And on buddy know anything.

I called the number and no one answered the phone. Great cover up.

Service
Thumbnail of user roberts10819
1 review
1 helpful vote
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August 1st, 2024
Verified purchase

My experience has been terrible and a refusal of the platform to take responsibility for products not delivered by their service

Support refused to take responsibility for products not delivered.
Have demanded that l call and resolve the issue with the deliver contractor

Reason I chose this business:

Because l thought they were reappoint trustworthy, but they are not.

Service
Thumbnail of user lindak2143
2 reviews
0 helpful votes
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July 24th, 2024
Verified purchase

A little confusing at the start but once I got it, it was a little easier. Needs to be more streamlined and mire communication.

I asked after shipment as it took awhile

Reason I chose this business:

Good quality jewellery.

Service
Thumbnail of user stevens4030
1 review
0 helpful votes
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July 19th, 2024
Verified purchase

When you make a purchase and look at the pictures it is brilliant but when you receive the purchase it is even better.

I mentioned that the courier had left my parcel at customs in Sydney and customs returned it.

Reason I chose this business:

It is affordable and the jewellery never seen before in my life. It is like opening a pirates chest treasure everywhere on the site.

Service
Thumbnail of user joa816
1 review
1 helpful vote
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June 18th, 2024
Verified purchase

I bid on and purchased three necklaces...18KT and they are so TINY! I am afraid they will break the first time they are worn. I purchased these chains for my granddaughters that have just graduated from high school, but I will not be giving the necklaces to them...I also purchased a 18KT gold barrel pendent and it is so small you would put it on a baby...all the jewelry I received look like small children's jewelry! I suggest you be careful about bidding on the jewelry that is advertised on JewelRoom...the pictures they put on there does not represent the actual size! I won bids on the three necklaces and pendent within a two-three day auction...that meant I received them very closely together. If I had just bid on one and waited to receive it...I guarantee I WOULD NEVER HAD BID ON THE OTHER ONES!

Reason I chose this business:

I thought it would be a good place to order jewelry after I looked at the pictures everything looked very nice, but man oh man was I fooled! The jewelry that is sold on this website is not correctly represented, when you see the pictures...I thought wow...this looks like a great jewelry auction...was I wrong!

Thumbnail of user edc612
Ed C. – JewelryRoom Rep

Thank you for your feeback. The size and weight of the chains were as advertised. Customer paid really low price for each chain under $60 and it is solid 18kt gold and was shipped promptly. We offer 15 day return policy if you are not satisfied. Will contact customer if she still wants a refund as she as not contacted us.

Thumbnail of user juliea688
3 reviews
1 helpful vote
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July 22nd, 2024
Verified purchase

I ordered earrings a few weeks ago and still haven't gotten them.

Still haven't gotten my order

Reason I chose this business:

Liked products but haven't gotten my order.

Service
Thumbnail of user deserym
1 review
0 helpful votes
  • Send Message
July 13th, 2024
Verified purchase

Not good I have been waiting on things o ordered beginning of last month

Rakes to long to get response no live person to speak with

Reason I chose this business:

Thought I would try out

Service
Thumbnail of user malcolml94
1 review
1 helpful vote
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July 3rd, 2024
Verified purchase

Nightmare of an experience from delivery to the product itself, not what I thought I was buying

Not well

Reason I chose this business:

I thought it was based in the USA but no way

Service
Thumbnail of user edc612
Ed C. – JewelryRoom Rep

Customer changed his delivery address midway through the transaction that is different from his billing address. The ring itself 100% is of great quality and good solid gold weight. Please show photo of it to be fair.

Thumbnail of user kerries73
1 review
1 helpful vote
  • Send Message
May 24th, 2024
Verified purchase
• Updated review

I made an order in January, didn't r6ecieve my blue diamond and gold cheetah necklace. Made a complaint and asked for my money back then recieve5d an email saying it was delivered in late April. My house bu9rnt down in early April so I'm wondering where it was delivered to?

Not happy just wanted a refund due to my house burning down

Reason I chose this business:

Have made some great purchases but am disappointed with my last purchase

Service
I made two orders in January, the first order arrid as at 27th ved without my gold tige6r necklace H
April 5th, 2024
Verified purchase
• Previous review

Not happy. Would like my jewellery or my money back it's been over 2 months now

Reason I chose this business:

Nice jewellery

Thumbnail of user eugener323
1 review
1 helpful vote
  • Send Message
June 3rd, 2024
Verified purchase

The PJR is very DECEPTIVE. Whether you say it is not related to the value of the item or not - t is assumed it has some relationship to the item - or why put it there. If it is used by you as a come-on at shows - then it is out and out FRAUD and DECEPTIVE. You need to put a REAL RANGE OF THE ITEM VALUE, as well as a search for what similar items may have sold for in the past. Without that information, I will NOT BE BACK.

Reason I chose this business:

Just happened upon it by accident. I usually use another Auction venue - and will go back to that - until I see more REALISTIC information on the actual value of the items.

Thumbnail of user tinal914
1 review
1 helpful vote
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May 15th, 2024
Verified purchase

So the item won was shipped to me with a tracking number to it. However when it said it was delivered to my mailbox it wasn't there. I had to jump through hoops to try and find it and to make a complaint about not receiving my bid item that I had won. Both jewelry room and the postal service said that there was nothing that could be done. So I lost out on my bid, plus lost money towards my item and postal service payments.

Customer service said that there wasn't anything they could do about my missing bid items and to lodge a complaint to my postal service. Postal service said the company sending the item was to make a claim and so it was a fight to get anyone to do anything on my behalf of my missing package.

Reason I chose this business:

I choose jewelry room because I had had many successful bids from this site before and had enjoyed there quickness of sending won bid items to me. Bidding is easy and straight forward. I like how one can bid and can win.

Service
Thumbnail of user heathern732
1 review
1 helpful vote
  • Send Message
June 8th, 2024
Verified purchase

I'm looking for a package that I need by June 6. It has not shipped, yet other orders placed after this order have shipped and have been received.

Reason I chose this business:

Found on intetnet

Thumbnail of user bretts696
1 review
1 helpful vote
  • Send Message
July 6th, 2024
Verified purchase

Easy to deal with and happy with the item.
Fast and safe delivery of the item.

Reason I chose this business:

Happy with previous items and transactions.

Thumbnail of user bradr789
1 review
2 helpful votes
  • Send Message
April 27th, 2024
Verified purchase

I used to buy rings from this site and the arrival time was often hit or miss. My recent purchases have both been on time and have been exactly what I expected. The site is much improved, only need a few more tweaks to be over the top excellent.

Reason I chose this business:

To get what I wanted.

Thumbnail of user allar13
1 review
0 helpful votes
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May 14th, 2024
Verified purchase

Love the sight and was able to find beautiful pieces, however, it would be great if orders could be paid for in installments, and once paid in full the order should be shipped.

Reason I chose this business:

Beautiful items. Certificate of authenticity easy sight navigation

Thumbnail of user pet7al
1 review
2 helpful votes
  • Send Message
April 23rd, 2024

Some items won in bid delivered. Others not delivered as apparent the item was not even manufactured and then lated advised the order cancelled. However refund was sent. Have not yet received and not advised which item/s are missing. Why have an auction when items not available.

Service
Value
Shipping
Quality
Thumbnail of user michaelab120
1 review
0 helpful votes
  • Send Message
April 8th, 2024
Verified purchase

Item was purchased at the start of March and still has not been shipped. Was told it is coming from a warehouse and should not be much longer only ask again a few weeks later and be told the same thing

Was told it should be much longer

Service
Thumbnail of user rosariob58
1 review
0 helpful votes
  • Send Message
March 5th, 2024
Verified purchase

Overall is very nice but the picture in the description is deceptive and the title said it was a thick chain. It is very thin, not thick. Communication was great, shipping and tracking was within an acceptable time, I am awaiting a second auction I won but the shipping took much longer than this one to be shipped. It would be nice if in the future, they add the thickness of the chains in their description. Like this one is about 1mm.

Reason I chose this business:

I have purchased from them before.

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From the business

Discover incredible deals on a wide range of products at our online auction site, JewelryRoom.com. We offer authentic solid gold and real diamond jewelry, as well as cameras, electronics, gadgets, watches, bankruptcy items, and antique items. All our auctions start at just $1 and have no reserve prices, allowing you to purchase products at the best price and buy jewelry of your choice at a price that fits your budget. Don't miss out on this opportunity to shop comfortably from the convenience of your own home and save big on high-quality items.

Business History

Since 1998, JewelryRoom has been selling over 2 million jewelry products online. As an online auction platform, we make it convenient for customers to access a wide variety of items, providing transparent bidding, competitive pricing, and access to rare unique pieces. Our goal is to keep our customers satisfied by offering the best price, best service, and best overall buying experiences.

Company Representative

Thumbnail of user edc612
Ed C.
Usually responds not within the first month

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