Jessie's Selection has a rating of 1.4 stars from 35 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Jessie's Selection most frequently mention customer service, and human hair problems. Jessie's Selection ranks 857th among Beauty Products sites.
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This is a horrible, money stealing company. Canceled my order before it shipped as they do not warrant their turn around time and ( shame on me) I ordered without reading reviews. We are in dispute with Pay pal and they are trying every trick in the book to not refund. It is always so sad to encounter these types of thieves. Do yourself a favor and avoid this scam altogether!
I am so very disappointed. Purchased 2 wigs. Only received 1 wig. Should've looked up reviews before making a purchase. The 1 wig I did receive wasn't worth the price that I paid for it. Looks nothing like the picture. Cheap raggedy looking hair. Didn't come in a nice box. I have gotten hair for less that was good quality, came in a nice box with free gifts. Now I have to start trying to get my money back, don't want this raggedy hair.
I am so very disappointed. Purchased 2 wigs. Only received 1 wig. Should've looked up reviews before making a purchase. The 1 wig I did receive wasn't worth the price that I paid for it. Looks nothing like the picture. Cheap raggedy looking hair. Didn't come in a nice box. I have gotten hair for less that was good quality, came in a nice box with free gifts. Now I have to start trying to get my money back, don't want this raggedy hair.
Jessie's selection is a horrible company, they sell worthless wigs and hair that are not as described in anyway shape or form. The hair is horrible, shabby, not as advertised to the customer and when you contact them for a refund they will not give you the return address. They will try to trick you into altering it so that they can keep your money. Please stay clear from this company. You've been warned!
Tip for consumers:
STAY AWAY, DO NOT BUY FROM THIS SELLER!!
I ordered a wig it was way too small for my head. I even measured it with a measuring tape and sent a picture to prove they made it too small and she kept telling me to try it again. They kept telling me they went according to my measurements and didn't want admit they measured it wrong. So I disputed it through my credit card company. The cap is kid sized! My head is small and it doesn't fit on my head. Plus the hair looks kinda grayish and it's supposed to be ash blonde
Tip for consumers:
They refund policy is they will take the wig back if on their fault. It was their fault but wouldn’t take it back!
Products used:
Wig
The wig I bought was not human hair as advertised and it had the worst smell that would not come out no matter how much I tried. Complete waste of $200.
The wig was horribly made, wasn't human hair, was frizzy, sewn goofy and looked just awful. They did not refund as they say... just a bunch of useless emails. The box was crushed to boot. $150 scam. Thank you for stealing from me.
Tip for consumers:
Don't use this company. You will be terribly disappointed.
Products used:
None.
This is a horrible, money stealing company. Canceled my order before it shipped as they do not warrant their turn around time and ( shame on me) I ordered without reading reviews. We are in dispute with Pay pal and they are trying every trick in the book to not refund. It is always so sad to encounter these types of thieves. Do yourself a favor and avoid this scam altogether!
Tip for consumers:
Total scam site
Products used:
None
I bought a wig and returned it less tha 5 days received an email for the return just wanting me to exchange. They still are trying to charge me not paying should have know coming from China. Complete rip off and the number is fake I tried calling them. I am going to report them all over social media until no e buys from them ever again
It smelled like smoke really bad and it was in different lenghts, very thin.
It took quite a while to get here overall for the price of I expected more. The color was only thing good..
Tip for consumers:
Not like pictures
Products used:
Wig
I dont like the fit so I sent a email requesting a return like their website says. Five emails later and all I've gotten is a response either asking if I tried adjusting it or telling me to request a custom cap be sewed in future. I just received the wig last week and all I want is to return it. They never sent instructions on how, or where to send it.
Beware of this company, Poor customer service and they will steal your money I have returned the wig and sent them a copy of the tracking information and a copy of the delivery box. Now they are giving me the runaround want me to send them more copies of the tracking information which I did. At this point they have there wig and my $99 refund beware do not support them.
Love this hair so far I've only had it for less than a week but it is so soft initially, nice lace color and the curlssss BABY they are lit and when you define them w a little water and conditioner it's so nice also mouse just adds so much definition will definitely be ordering this hair again, I'm in love!
Please do not order from this Fraudulent company, I order a frontal will and the hair is shedding non stop. They offered a $30 refund!. I will be disputing charges. Please do not purchase from this company!
I was just about to place an order after watching a YouTube video which led me to their site. Wigs looked too good to be true...so I searched reviews. Sooooo glad I didn't waste nearly $300 on that site.
UPDATE: Because of this review I began receiving multiple emails from Jessie's Selections, requesting that I remove my review. They did apologize and asked if I liked the wigs when they arrive then they would give me a "Huge Discount" if I removed my review. I told them "No" to stop the shipping (while still in China) and just refund me my money in full. They totally ignored my request and instead hurried the shipment up and magically it appeared the next day. Then I was told that, they had refunded me $15, so that I can remove (what they call a negative review but it's just honest) but as of today I still have not received a discount or refund of any kind. Poor Customer Service. Very sad
The website is very misleading. It states expressed shipping 3- 5 business days, but I ordered 2 wigs on 3/5/22 and on 3/12/22 I received notice that it would not be delivered until 3/19/22. I contacted customer service requesting a refund and then I learned that the wigs are being shipped from China. I would have never purchased the wigs if I had known that they were from China. The website states it ships the next day if you reside in Georgia, which you would assume that the company must be based in Georgia or at least the United States.
I asked for a full refund, and I received a response stating, "dear we are so sorry about this, because of covid 19, this shipment time is a little delay, we urged DHL to process your parcel urgently, we tracked that your order#... about tracking number of DHL was in EAST CHINA AREA - CHINA MAINLAND, Processed at EAST CHINA AREA - CHINA MAINLAND on March 12, we will help you track it all the time, after you receive it, if you like it, we will apply big discount as our sincere apology, is that okay for you?"
And my response was No, I would like a full refund and you all can interrupt shipping. They completely ignored my request and just keep saying sorry that the "covid19" had delayed the parcel and they have yet to stop the shipping and process a refund. Companies are no longer using that excuse, I shop online for almost everything. But never again with this company
Tip for consumers:
Website misleading. Shipping is coming from China. Horrible customer service.
Wish I could give 0 stars. Worst company I have EVER ordered from. I ordered a U part wig and when it came in the mail the box was all damaged. The hair was terrible quality. PLUS on their site it says 100% money back guarantee and it took me more than a MONTH to get my money back. It was the biggest pain I had to go through. I sent MANY emails for my money back and they wouldn't give it back to me. None of them speak English and their customer service is the worst I've ever seen in my life. I would highly suggest not to buy from them.
DO NOT WASTE YOYR MONEY. These people are scammers. I am fight ing with them because I returned the hair and they did not refund my money. I had to open a dispute with Klarna and they are saying they did not receive the hair. As soon as they received the hair they stopped all communication. Now I'm fighting with Klarna and I have the proof. The tracking number showing they received the hair. The hair is of low quality and looks nothing like the pictures. I'm going to go on every forum and write a review until they refund me my money.
Products used:
Wig
I have brought several wigs from Jessie's Wigs and I haven't been disappointed one time. I love the communication I have with the person who is customizing my Wig and they stay in touch with any questions or concerns I may have. I love the quality of the hair no order no shedding to me and I have so many comments on where did I order versus another company I use to purchase from and there hair got thinner and with gaps was far more expensive too. I am one Happy Customer and will continue to do business with Jessie's Wigs.
Tip for consumers:
To me my experience has been good I have not had any issues or problems with the company
Products used:
Wig
Please do not order from this company! The wig was not as pictured, it was a cheap mess! When I notified them, they tried to get me to put oil on it, but I refused as not to change the original state of the wig. I Sent it back 2 days after I received it and have confirmation they received it back, but they refused to refund my $72 & stopped communicating with me. Buyers be aware. They have their wig and my money, with no way for me to get help getting my money back. These people are dishonest. Don't take the chance, because you will be disappointed with their products and scammed out of your money. Trust me, I paid the price for all of us to learn. DO NOT ORDER FROM THEM.
This place is the worst of the worst. The wigs they sent me all knotted and tangled immediately. It was so bad I had to rip the glued install off as no product would untangle it! Threw it in the trash after they refused to replace the unit that was only worn 48 hours! It knotted up from the steam of a warm shower...RIPPED OFF IS A UNDERSTATMENT. I AM CURRENTLY LOOKING FOR ALL OF THE DIFFERENT NAMES THEY OPERATE UNDER!
I got a wig, opened the package and it was trash quality and no where near the color that ordered. I Ran my fingers through the hair and the hair frizzed up instantly. Why have an option for a refund, I showed pictures 20 minutes after delivery, but they told me I can't get a refund and received this message:
Hi dear,
For colored and curly wig is not acceptable for a return,
About the texture you mentioned it looks not good once you open the package, at the first sight when you open the package, you see that this wig is possibly pressed in transit, we hope that you understand this.
Before shipment, our workers and quality inspection in the warehouse are very strict with each wig and each order to check its texture according to our customer's order detail.
The hair gets curlier when wet, could you please try to use some water and organic olive to care for the texture by finger? Then you try to use flexible rods to restyle its style?
After you do that, this wig will look more bouncy and fuller. Thanks for your kindly reading, we hope that helps, hope you can give the pretty wig a chance it will show really pretty!
Thank you again and any further questions, please feel free let us know.
This place sucks! 139.00 down the drain
Tip for consumers:
Don't use it!
Products used:
Jessie's Wig
This company is a total scam! I've sent several emails due to not receiving the wig I ordered but rather a Jheri curl pattern wig. I requested a refund. They offered $10 and a HUGE discount on my next order. Lies! They requested pictures of what I received which I sent but no response.The first pic is what ordered, the next two are pics. Of what I received. NEVER AGAIN! DO NOT WASTE YOUR MONEY! I wish I had read these reviews before ordering. Sis…these reviews are REAL and TRU! Don't do it, Sis! Go to Luvme Hair or another source, please!
Products used:
None. Although a full refund is their policy, they DO NOT give full refunds not even a partial refund.
I am a returning customer of jessis selection, I like their hair, the color and texture are exactly what I want, and they will send you pictures and videos for confirmation before shipping, which is very good, in short, I am very happy Satisfied, thank you jessis selection
Company says if not satisfied, can return in original condition for full refund. Wig was advertised as 13x4 part anywhere. This wig was delivered with a permanent part down the center. What is advertised and what I received not the same thing. I repeatedly ask to return for refund and not getting anywhere. Save yourself getting scammed and stay away from this company.
Tip for consumers:
Total ripoff!!!!!
Products used:
Unusable wig
I ordered this week for a special occasion. They took my money, and now they're saying it's out of stock that business.
Purchased a wig on their website advertised as 100% human hair. Arrived beautifully packaged, looked good on me for 1 day! This fake hair knotted up so bad it was awful! The hair was confirmed by a wig supplier as fake. It was a fiber mix that attaches to each other where you cannot comb it out! Jessies wigs refused to exchange or refund my money. The BBB Bureau tried to help to no avail, suggesting I go to e-commerce consumer affairs. This has taken so much energy from me in addition to my $181 I paid for this trash wig! Oh, and they won't post truthful, unsatisfactory customer reviews. They post only positive reviews which I believe they post! It should be against the law for them to fraudulently advertise their wigs as human hair!
NEVER AGAIN WILL I PURCHASE A THING FROM THESE GREEDY SCAM ARTISTS! BUYER BEWARE!
Tip for consumers:
Jessie wigs is a SCAM! They target African Americans who are their biggest consumers that they take advantage of by robbing us!
Products used:
Fake hair wig! Had to trash it!