• Instant-Gaming

Instant-Gaming

Overview

Instant-Gaming has a rating of 3.3 stars from 493 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Instant-Gaming most frequently mention customer service, great prices, and good price. Instant-Gaming ranks 278th among Video Games sites.

  • Service
    185

Proactively asks for customer feedback

This company responds to reviews, but usually not within the first month

Positive reviews (last 12 months): 86.4%
Positive
298
Neutral
18
Negative
29
52
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I hate instant gaming for not showing prices including taxes.
  • Very poor customer service and would not recommend.
How would you rate Instant-Gaming?
Top Positive Review

“Saved a lot of money!”

Jaap K.
12/4/23

Found this as it was broadcasted by a game streamer. Made a great discount, and even though I had to ID myself the process was quick and straightforward. Happy customer.

Top Critical Review

“Horrible. Key said it was eligible for a refund and wasn't”

Dan S.
1/7/24

I bought a key from instant gaming not realizing it was it would direct me to another site to claim it. That site GOG showed my purchase as a "free gift" and therefore not returnable. When I tried to download the average size game it will take just over 12 hours. I tried to cancel to order it elsewhere. Instant gaming said once I activate the code they don't care. My point is I activated the code believing it was returnable.

Reviews (493)

Rating

Timeframe

Other

Reviews that mention popular keywords

instant gaming (93) customer service (34)
Thumbnail of user keiranr
1 review
0 helpful votes
November 1st, 2023
Verified purchase
• Updated review

Instant Gaming has saved me quite a lot of money throughout the years, it's easy and I've not really ever had an invalid code. The one time I did I received a full refund quite quickly and the support was great!
Every time I've had to contact support they have always helped me out with things I've needed if that be verification or questions!

Very good.

Reason I chose this business:

One day I was looking for a new site to buy games on that had good reputation and came across this site.

Its fun
September 10th, 2023
Verified purchase
• Previous review

I had fun, a lot of fun a very good time while having fun on this game

Reason I chose this business:

Its cheap and the most reliable

Thumbnail of user shannonl693
1 review
0 helpful votes
December 13th, 2023
Verified purchase

No issues at all with the service. Fantastic price, instant access and perfect Gameplay. I only recently found out about this site and am kicking myself I didn't know about it sooner.

Reason I chose this business:

Competitive Prices

Thumbnail of user pieterandriesv
1 review
0 helpful votes
December 4th, 2023
Verified purchase

Good experience just works and its fast! And inam affiliated with instant gaming so thats why i choose you guys mostly for all my game keys

Reason I chose this business:

Good games and fast service for good price

Thumbnail of user zbigniewc3
1 review
0 helpful votes
December 4th, 2023
Verified purchase
• Updated review

I've been using IG for year now and always am able to buy games cheaper than Steam or other platform. Even preorders. I can highly recommend it.

Every my problem was solved.

Reason I chose this business:

Cheap games and software

Service
It is fine, but...
August 7th, 2023
Verified purchase
• Previous review

I like purchasing games from this website because I can always get them cheaper than Steam or other platforms, BUT I hate the constant verification and waiting times. It should be sufficient to verify my account once since I've had it for years and bought a lot of games via this account.

Usually, everything is fine I just hate the constant account verifications...

Reason I chose this business:

Cheaper games.

Service
Thumbnail of user dsapp702
1 review
0 helpful votes
January 7th, 2024

I bought a key from instant gaming not realizing it was it would direct me to another site to claim it. That site GOG showed my purchase as a "free gift" and therefore not returnable. When I tried to download the average size game it will take just over 12 hours. I tried to cancel to order it elsewhere. Instant gaming said once I activate the code they don't care. My point is I activated the code believing it was returnable.

Service
Value
Shipping
Returns
Quality
Thumbnail of user florinel8
Florine L. – Instant-Gaming Rep

Dear Customer,
Thank you for your review.
We apologize for any inconvenience caused. However, we just want to clarify that we only sell digital product activation codes, we do not develop any products/games. For any technical issues, please contact the support of the game/product’s platform. We remain available for any code activation problem through our support via this link https://www.instant-gaming.com/en/contact-us/.
However, on our side, due to our terms and conditions which you can read again through this link https://www.instant-gaming.com/en/terms-of-use/, we are not able to refund your purchase once the code has been activated.
Thank you for your understanding,
Best regards.
IG Team

Thumbnail of user andrewg1947
1 review
0 helpful votes
July 6th, 2023
Verified purchase

They provided a very quick and easy service to get PSN credit

Service
Thumbnail of user janm878
1 review
0 helpful votes
July 7th, 2023
Verified purchase

V-bucks for good prize, consistent payment protection

Reason I chose this business:

V-bucks for good prize

Service
Thumbnail of user kens1080
1 review
0 helpful votes
July 12th, 2023
Verified purchase

Customer service response was fast and professional.

Painless

Reason I chose this business:

Great pricing and service

Service
Thumbnail of user susanb5685
1 review
1 helpful vote
August 31st, 2023
Verified purchase

I am really happy with Instant Gaming, but want to be totally honest about the pros and the cons!

I will start with the negatives, which is that VAT is added on top of the listed price, so it isn't quite as much of a saving as it first appears. I assume as the website operates in many counties all with separate taxation rules. Also, there is a fee to pay via PayPal, which is always my preferred method when shopping online for safety reasons. I also think that it needs to be made clearer about DLC downloads, this didn't affect me, but I have seen negative reviews about people less versed in the gaming world getting caught out.

That being said, my personal experience was really positive. I bought two DLC for less than one full price on Steam. The codes were instantly in my account and were super easy to add to Steam. They worked perfectly and I have some cool new stuff in my game. I will 100% use Instant Gaming again and am really happy with my purchases.

Reason I chose this business:

I saw some YouTube creators posting about it and thought it was worth a try. I was pretty sceptical at first, but all the good reviews made me a little more reassured and it all worked out for the best!

Thumbnail of user vladb104
2 reviews
0 helpful votes
April 19th, 2024

I had high hopes for this website. After buying a CD key for Steam, I was told I need to send a photo of my ID for "verification". This was the first time a key shop asked me this and I've bought over 100 cd keys for Steam. Not instant at all. Support is slow and I've read it may take up to 6 hours to get my order, which is extremely frustrating.

Tip for consumers:
NOT Instant

Products used:
Fallout 4 GOTY

Service
Value
Returns
Quality
Thumbnail of user ingridb203
Ingrid B. – Instant-Gaming Rep

Dear customer,
Thank you for your review.
We apologize for any inconvenience caused. However, please keep in mind that we run these security checks with the good intention to protect our users and ourselves. We are sorry that it caused so much inconvenience to you and your shopping experience with us.
We thank you for your understanding and wish you a nice day.
Kind regards. IG Team

Thumbnail of user simoneh104
1 review
1 helpful vote
July 6th, 2023
Verified purchase

I love instant gaming, it has awesome prices! Something that I could see that needs improving is the "ID check". I don't think that people should have to put in some sort of identification every time they buy something, it should be saved for the next time. Also making the process time faster. Some times it could take 5 minutes other it may take over night.

Reason I chose this business:

I chose instant gaming because I was over paying extremely high prices for games. I love have I can buy my favorite games for up to 70% off! Every game I could possible want is on Instant Gaming and I don’t have to look anywhere else!

Thumbnail of user chrissya34
1 review
0 helpful votes
September 4th, 2023
Verified purchase

I'm glad I decided to actually try this site out! Both of my orders were received in a timely manner and the instructions were clear! I will definitely be coming back!

Reason I chose this business:

One of my friends told me about it

Thumbnail of user mirkom18
1 review
0 helpful votes
January 27th, 2024
Verified purchase

I have never seen worst support or someone trying so hard not to sell.

Thumbnail of user florinel8
Florine L. – Instant-Gaming Rep

Dear Customer.
Thank you for your review.
We apologize for the inconvenience caused. However, as we have previously mentioned, the goal of Instant-Gaming is to sell to particulars for private use and not to other businesses for commercial use.
We thank you for your understanding and wish you a nice day.
Kind regards.
IG Team

Thumbnail of user ahmeda1216
1 review
0 helpful votes
November 1st, 2023
Verified purchase

I had no time wasted buying from Instant Gaming. The purchase was swift and came with no hassle.

Thumbnail of user jamess8319
1 review
0 helpful votes
July 4th, 2023
Verified purchase

I was stuck at ID verification step for a bit. However, after verification, code is received right away. Will buy again very soon!

Thumbnail of user walters810
1 review
0 helpful votes
September 1st, 2023
Verified purchase

Fast and efficient and easy to use, honors the name really instant gaming

Reason I chose this business:

Best prices ever

Thumbnail of user jaapk10
1 review
0 helpful votes
December 4th, 2023
Verified purchase

Found this as it was broadcasted by a game streamer. Made a great discount, and even though I had to ID myself the process was quick and straightforward. Happy customer.

Reason I chose this business:

Streamer Biffa told me about it in his Skylines 2 stream.

Thumbnail of user trevinw5
2 reviews
0 helpful votes
October 2nd, 2023
Verified purchase

Very pleased with the numerous purchases I have made on Instant Gaming. The pre-order products have always been delivered early, therefore I never have to wait past release time. They also have great prices!

Thumbnail of user jhoelb
1 review
0 helpful votes
December 4th, 2023
Verified purchase

La experiencia fue buena, no digo que fue perfecta, porque tuve un problema pero se solucion gracias al servicio técnico

Fue bueno y rapido

Reason I chose this business:

Precio mas bajo

Service
Thumbnail of user trevorf3
1 review
0 helpful votes
August 7th, 2023
Verified purchase

Long story short after my bank flagged my purchase I told them I do authorize it. Instant gaming help facilitate the process smoothly after they seen a lot of charges. I received my code and they were very rapid with the response. I appreciate them and will be using them again.

Quick response and was not rude like other customer service people.

Reason I chose this business:

Cheaper games of course

Service
Thumbnail of user miguelg436
1 review
0 helpful votes
July 14th, 2023
Verified purchase

I''ve purchased my desired product, was prompted to make a security check, the whole process took less than 10 minutes.
Overall, always had a good experience buying on this website.

Was Prompted for a security check which was resolved in minutes.
They're very polite and straight forward.

Reason I chose this business:

Fair/Better prices.

Service
Thumbnail of user pavlosc2
1 review
0 helpful votes
July 4th, 2023
Verified purchase

Always happy to get the game I want at the best price on the market. Would be nice to see more Play Station in the future.

The guy responded quickly at my ticket and brought solution in 3 mins!

Reason I chose this business:

Cheaper prices, fast and secure payment and instant access to gaming keys. Also great 24/7 support!

Service
Thumbnail of user sawyerr8
1 review
0 helpful votes
October 2nd, 2023
Verified purchase

It was a little annoying because I had to use my PayPal and not the Visa gift card(the card only works in America, so my own fault) but I love how cheap the games I thought I could not play with my friends because I could not afford. I now can. Thank you to Instant Gaming for the amazing experience.

Reason I chose this business:

In the Opera GX browser I saw that the games were cheaper.

Thumbnail of user j.f10
1 review
0 helpful votes
December 6th, 2023
Verified purchase

Overall a good purchase, support was friendly and fast. Only thing that was complicated was the verification process after having purchased the game as it wasn't really stated anywhere.
But after doing it, it was all good and I received a, so far, working Windows 11 Pro key.

Good and fast customer service. Cleared all my questions.

Reason I chose this business:

Chose Instant Gaming because of a YoTuber I like and since he's partnered with them. Also because of the awesome deals.

Service
Thumbnail of user roccaldod
1 review
0 helpful votes
December 4th, 2023
Verified purchase

Really good, very good support team. They were super fast answering my (maybe stupid) questions

Service

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From the business

Instant-Gaming.com - All your favourites games for Steam, Origin, Battle.net, Uplay and Indie games up to 70% off! Digital games, Instant delivery 24/7!

Company Representative

Thumbnail of user leor191
Leo R.
Usually responds not within the first month

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