IncrediMail

Have been using Incredimail since 2003 and have a "lifetime" key. This key no longer works because they now charge an annual fee for its use. It is really not "free". Don't bother contacting them as you will NOT get a response. The U.S. Attorney
General should shut this company down. Tell your friends not to purchase or use this product. Thunderbird works just as well if not better!

I was a premium subscriber, paying for spam protection until about 3 weeks ago, when my subscription ran out. It said I needed to contact them to renew it. I have emailed them twice about this in the past 2 weeks with no answer. I can no longer use Incredimail. I have over 20 email addresses for various businesses, and I receive 200+ spam emails a week, if not more. I cannot weed through all of this garbage now that my spam protection no longer works in Incredimail. I am switching to Mailbird and will give them a try. I have had multiple issues with Incredimail over the past 2 years, and each time I contact them, there is never a solution to the problem. Save yourself the trouble and get a better email program than this.

IVE USED INCREDIMAIL FOR YEARS - I LOVED IT - BEST ANIMATIONS ANYWHERE - I HAVE HUNDREDS OF CONTACTS ETC - BUT - ALAS - IT STOPPED WORKING PROPERLY. I UNINSTALLED IT AND REINSTALLED IT TO SEE IF THAT WOULD HELP. IT DIDNT LOAD - KEEPS SAYING THERE IS AN ERROR - I TRIED CONTACTING THEM - FORGET ABOUT IT - THEIR CUSTOMER SUPPORT STINKS. THEY DONT REPLY. I SWITCHED TO YAHOO MAIL AND OUTLOOK MAIL. I HOPE INCREDIMAIL COMES BACK SOMEDAY - I MISS THEM.

It appears that Incredimail is now a DEAD PRODUCT.
Many of the serious technical problems have NEVER been addressed.
NO SUPPORT whatsoever!.
NO response to support requests.
NO product updates.
I advise anyone still using Incredimail should step over to another email system (eg Thunderbird) as soon as possible before you get serious problems that THEY WILL NOT HELP YOU WITH.
YOU HAVE BEEN WARNED!

I used Incredimail for years with no problems. Within the last year, nothing works right and my licenses/codes don't work. Any contact with them results in an automated email reply about how busy they are. I never get replies. If I do get replies, it's as if they didn't read my initial inquiry and give me info that isn't pertinent to my problem. Eventually is was told I needed the GOLD package AGAIN, so I purchased it AGAIN. I got NOTHING in return, but they took my $$, of course. After over 6 weeks with several inquiries and no replies, I called my bank and my bank reversed the charges for me. I'm done! It's sad because they had a good thing going, but somehow it went bad quickly.

FOR NO REASON IT STOPPED WORKING - WON'T ACCEPT MY LIFETIME REGISTRATION CODES THAT I HAD PURCHASED SINCE 2004! YOU HAVE BEEN WARNED!

I am a paid user.
In the past they were very serious about helping. Almost immediately.
Now you get an automatic answer, that it is busy and they will come back to you ASAP.

Which never happens...

Crashing all the time. Sorting Folders doesn't work.
(E.g. I have been busy sorting manually folders for hours, only to find out the next day that the Folders were mixed up again)

Stopped working and called in. Got a very very rude person on the phone who ended up only wanting money! Do not use! Scam!

I've had incredimail for many years. Yes, at times there was trouble with customer support but I think with the way some people f***up their computers they must have had a difficult time trying to help people. Perhaps they just got tired of trying to help fix errors not of their doing. I am incredibly sad to see them go! It's like losing a best friend... sad, sad.

I have been a long time user of Incredimail. In fact, I purchased the "lifetime" licenses for both the program and the gold gallery. I've lost my licenses before and all I had to do was contact support and I had them back. Well, it happened again when my computer went down for the count and I had to purchase a new one. I contacted their "support" people and they acted like I was from another planet. Over and over I told them it was a new computer and I could not recover my licenses, but they kept sending email after email telling me to open a file that is nonexistent. I finally ended up purchasing the program again only to find out that neither the program or the gold gallery is for life and they now expect you to purchase the program every year. Please do not support this new company. They are not reputable and have ruined a great program experience.

After years as a one of the most incredibly important / valuable arrows in our relationship marketing quiver, Incredimail has become an incredible abomination, over the past couple of years. Current management is hopelessly incompetent a totally untrustworthy. Someone should by the proprietary rights to the system, at "firesale" prices, and turn this "sow's ear" into a "silk purse" (filled with cash) once again.

These people are out and out crooks. They charge your account for purchases you didn't make, just out of the blue! Then make it darn near impossible to get a refund for the money they stole. I see I'm not the only one with this problem. Don't authorize ANY payments to these thieves!

No customer service at all-Used to be a decent program but it Stinks now! Paid for a Lifetime Premium & Gold Gallery and was told I had to purchase again. What part of Lifetime don't you crooks undestand! You will not see another dime from me.

Been a faithful user of Incredimail from the early days. Used to be a Premium user and the service IN THE PAST was excellent.
Somewhere along the way, they lost their way. No longer a Premium subscriber due to total lack of response to issues and bugs that have found their way into Incredimail over the years. Total lack of support and they are obviously no longer interested in their product or their users.
Gave them 5 stars years back but today would have difficulty in giving this lost company a 1-star rating. Shame because they have some nice features and if only they could find their way back, I would be back in an instant! I can only hope and/or wish for a complete company turn around with Incredimail2.

What kind of people have taken over incredimail and messed it up so. They just blocked my account because I asked to have my licence code reinstated after all I bought that and it was for life supposedly.(Stay well Clear from these new Sharks)

I had a lifetime licence I bought 2002, I still have my licence number but it won't accept it, I have contacted "support" if you can call it that 4 times with an answer. For years i used it without problem ( or very small one's) this latest 2.5 is a total disaster, emails won't send, Emails rules don't work, some email don't show the content and so many crashes too many to count. I have reinstalled 5 times in the last few months. I have downloader Thunderbird it's ok but a very complicated learning curve, but reliable and the stock front screen text is too small which as far as i know you cannot alter I just want my incredimail to actually work..

Files will take over system huge, ugly spyware... use Gmail web, no support they want $$$$$. Gone downhill was good a decade ago... be warned...

I have been with you for over 23 years. My Heart is broken because I have to leave you because AT&T will not send me my email I use the AT&T email address and not the yahoo. See if you all don't now that AT&T and yahoo are working together. I am a google girl not a yahoo. So being said all this I am unable to get email for over 4 days I have to find some other email carrier. Which I don't want to do. But I guess it's the company how run what we can have. Thanks incredimail for all the good years we have had. Jan:-(

I have been a lifetime member almost since they started and it was a great program
Then it changed hands to perion and has not worked well since then
I would like to get the old version back as it did not have all the junk in it to burdon down the os... as a lifetimer and licensed for most of their programs I just plug away and sent a crash report every 10th crash... about once a day... I don't think the company has the intelligence to fix it... they just have the drive for the bucks and not the drive to gain a good reputation so they could make better bucks... sorry for the management that does not learn from its customers... you will get zero stars for effort and 1 star for not trying to reinvent it as I like the way it works when it works... K2

I didn't give only 1 star because I like the emojies and the stickers and all the other little accessories you can use. However, as a mail software, it's far from good. You have to pay 30 dollars only to get a spamfilter, a service that is free on every other mailserver. Make it free as well, then we'll talk further.

I've used Incredimail for years without problems. Now I have all the problems these other reviewers have and will uninstall.
Any suggestions on a replacement service?

This is the best E-mail program out there!
Sure, they may be issues with varying applications but what software isn't?

People need to be patient and not give up so easily.

This program works great and is the best E-mail program ever created!

Incredimail was once incredibly fine but now they stick ads at the ends of your mail outs without permission and receivers do not like it. Also, it embarrasses me that this happens. Otherwise, it WAS fun but the new push to ads constantly is annoying and I now do not use it for mail outs. Until it stops, that's my game.