Hydroderm

I have been scammed by this company, a $120 charge for a $5 shipping fee, free sample my A$$...

*******620. Call this number and have them take your card off their computer. I did it today and hopefully it works.

I live in Australia and ordered a free sample of Hydroderm original Age-Defying Wrinkle Serum which was advertised through Facebook in April. For the payment of $6.00 postage, the promised "free" Hydroderm serum would be delivered. I provided my credit card details for the postage of the "free" Hydroderm trial as requested, and several weeks later the product arrived in the mail. A withdrawal of AUD$8.67 was made on my Visa card on the 22nd April 2015 which I had authorised, for the postage of the Hydroderm.

What I didn't realise until receiving my bank statement, was that Hydroderm illegally withdrew $108.73 from my account (on 13 May, 2015), three weeks after my initial payment of the so-called "free trial". At the time of ordering through Facebook, no Terms and Conditions, or Contact details were published - I guess that should have been a warning sign to me.

In using the Hydroderm sample, I have discovered that it is irritating a small patch of eczema between my eyebrows and below one eye. I have found no greater benefit to my ageing skin after two weeks use, than the the regular moisturizer that I have used for the past thirty years, so I do not intend to continue using the Hydroderm.

I have reported this fraudulent misuse of my Visa card to my bank, but will be greatly inconvenienced by closing my Visa account. I have requested a refund of $AUD108.73 for this unsolicited withdrawal, along with the $AUD122.06 that was debited to my Visa card as a second unauthorised withdrawal, that I was notified of of by email on 15 June.

Judging by the number of complaints that I have read on the website http://hydroderm.pissedconsumer.com I'm not sure that my request for a refund will ever be honoured as Hydroderm does not appear to be an ethical company. This is the first time my consumer trust has ever been abused in this way, so "buyer beware"!

Do your own research, but, I'd recommend you don't use Hydroderm.com.

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http://hydroderm.pissedconsumer.com/
1 issue resolved - 263 complaints - $39.8K claimed losses - $152 average - 44.7K

Money taken without permision 36 - Money theft from account 23 - Stole money from account 19

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http://www.complaintsboard.com/complaints/hydroderm-c*******.html
Trial offer was nice, loved the product used the whole bottle, was only to pay S/H. Credit card was charged $89.00.

Lots more complaints:
Hydroderm - unauthorized debit from biz. Acct.
Hydroderm - Sample returned and was charged
Hydroderm - Beware of them

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http://mythreecents.com/reviews/hydroderm

LAS VEGAS, NEVADA -- After trying this product I noticed my skin actually got worse! It dried my skin in the treated areas and worse yet I noticed wrinkles coming in.

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I also have been scammed by this company, free sample has cost me 9.45 aus and just noticed it has cost me another 164.99 aus. About to call bank.

I responded to an ad on FB. FREE trial Hydroderm send $6.00 postage.
I noticed $8.00 AUS out of my account for the postage.
The products arrived in a plain white wrapped with no return address. They were two tiny glass eye droppers labelled 'Original Ace Defying Wrinkle Serum (I think they left out the 'anti-') and 'Triple Effects Eye Serum.' (I wonder if the double one is quarter the price?). I started to use them and stopped when my skin turned red and itchy.
The ingredients were closer related to my shampoo than my usual face cream.
Imagine my horror when $110.64 for the wrinkle serum and $105.37 for the serum had been taken from my account.
I received two separate emails confirming the order date and the shipping cost of $6.49. The item description were as follows:
*******169HYDRODERM TARZANA USA and SYSBINT*EYESERUM*******187 USA. I found it odd that they were two separate mails and such different item numbers.
The only 'manufacturers address' on the products is a www.hydroderm.com.
Their *******432 phone assures you that your call will be answered in order of the queue. It must be a very long queue, because my call has never been answered. *******@lovelyhydroderm.com takes you to a general google site.
I rang my bank, they put me through to the fraud department who gave me an 18 digit reference number. They said Hydroderm was keeping them in jobs.
They advised me to cancel my card as in their experience Hydroderm will keep taking out payment for orders' until you stop the card. I cancelled my card.
I can tell you that I have tracked back complaints all over the net about Hydroderm taking money without permission as far back as 2004. In those days the address was 35/3 Buchannan St Edinburgh, EH68RB.
In 2009 Dr Danny Petrasek, an Endocrinologist (treat disorders of hormone secreting glands) in LA became CEO of Hydroderm, with his 'associates'. There are various sites where you can leave a review for a doctor. On one he is ranked 4 out of 5 based on 32 rankings. However, it is impossible to leave a review, I tried seven times. He might be the best doctor in the world, but if he knows how his company is run he cannot be an honest man.
DON'T LET THIS COMPANY GET AWAY WITH STEALING INNOCENT PEOPLES' MONEY.
If you have been stung by them contact the media and Fair Trading.