HVACDirect.com

The company offers 110% price matching then I kept getting the run around on getting the purchase price correct. Once we settled that we moved to the mounting brackets that were supposed to fit the 2 units I ordered. The cheaply made boxes were destroyed during shipping and the hardware was missing. They promptly sent another set inside a second stronger box which made a huge difference! The mounting holes in these brackets don't line up with either of the units so I had to drill new ones for the rear bolts. I am still working on the extended warranty Bailey and Denise are doing their best to help me with that issue and hopefully it will be resolved soon.

I ordered a scratch and dent outdoor a/c unit. It looks brand new with just a little scuff. It came precharged with 6 lbs. of freon. Pretty good deal.

Order was placed smoothly from the website. I was very pleasantly surprised with how quickly the order arrived (within about 3 days) and the quality of the insert I receieved. It has already been installed and looks beautiful! I would definitely recommend and purchase any future products with this company.

Everything has gone well. Shipping was fast. Unloading took 5 minutes. Packaging was great. Install went well. Everything is working great.

Great so far!
Saved lots of money over having to hire HVAC contractor.

It took 2 business days from the time I placed my order till it hot my door. I haven't installed the unit yet, but the quality looks amazing. It's the ACiQ 4 ton ducted split, going in my 40x50 hobby shop. Should make working on the projects much more enjoyable!

First time buying an HVAC package unit and the experience was easy and great. Fast shipping and affordable price.

Everything came in good condition due to the packaging being done so well. The delivery driver was surprisingly very nice and even helped me load the new system into my work truck without me having to ask. The only problem I had is that the website said 2 to 3 days for delivery but it ended up taking about a week and a half to show up. Overall everything was good because of the service I received through the company was awsome.

Smooth order and smooth shipping, I won't be buying hvac from anyone but hvac direct

The part worked perfectly and I now have heat in my garage.

Everything showed as ordered and scheduled. We'll done.

Excellent service and the product was shipped and received well.

Missing installation/operating manual...

With that great pricing came the free shipping witch helped a great deal. I love it! Oh and you guys too!

I was a first time customer and couldn't be more impressed. I ordered my Goodman 2 stage furnace online. It got delivered when it was expected to and after the install we have heat for the winter. I couldn't think of a single negative about the entire process. Thank you HVAC Direct

Good quality products. To save money, I installed the whole system by myself. Even though it is my first time to install a central gas furnace and electric cooling system, the installation is smooth and uncomplicated. The small size and light weight of Goodman makes the project easier.

I ordered a furnace from HVACDirect.com. The order arrived quickly in good condition. I installed it, it is working fine. I would recommend HVACDirect.com to a friend.

I ordered the unit, went to pick it up the following day. Was met at the front, both people were knowledgeable of my order. They had it loaded and I was ready to go in 10 minutes. Both were very friendly

Outside unit was delivered with fins caused in. They told me I was outside of their 3 day window to report problem. Offered me 50.00 to go away. The a tech support guy called me who was a complete jackass redneck who tried to tell me this was all my problem with the damage. Buyer beware!

The Good. Friendly staff, Helpful, answered all my questions...

No so good... Never heard from anyone on the status of the order and I had to call twice. On my second call i found out the parts were one day out from arriving at my office.

Bad... On the order I had a two head unit with the long run line to be 35' (according to the order). After installing the lines for the long run they were both short, I checked the shipping tag (see photo) and it showed the lines were only 30", so I had to splice the line to make the run fit.

Very few companies have reps that answer their phones, give their straight to them phone numbers and call you back even if u don't leave a message.

Furnace to coil transition does not match together because of the flue pipe spout is 1 inch off. I still have to drill a new flue hole in the new furnace and route the pipe to clear the A/C coil transition. The condenser was missing the connection point for thermostat wires and had to be ordered from Amazon. Goodman quality was not as great as I had researched. Just having the flue pipes on the furnace completely interfere with coil yet they are both sized correctly and both are the same brand name Goodman really made me sad how this was designed and it don't fit. Overall I will get it to work but I won't consider Goodman brand name anymore here on out.

Order was delivered and received. I am the City Clerk and did not have hands on experience with it.