Hourglass Gal

Been 9 weeks since I purchased a wait trainer which is not true to size. Jan a rep just repeats herself but there Is no resolution yet. I keep emailing and emailing And nothing. I paid for my own shipping since when I started the return process it took about a week to get a response. Jan the customer service rep is useless no type of help or guidance never again will I purchase from this company I will make sure to report them

I will never recommend that anyone make any purchases from hourglassgal.com. They don't have a reputation of standing by their products, and it seems they don't honor their return policy. About 1 month ago I ordered two shape wear products that were the wrong size. However, after emailing my proof of purchase(showed copy of my credit card receipt) which clearly indicated the amount I was billed, and proved that hourglassgal.com charged me for the product-I also emailed a picture of the original package with tracking number, my name and address, the company stated they can't find a record of my order. They even charge you a restocking fee. This was the worst customer service I have ever experienced. So please do yourself a favor and never order from them. You're safer going to a local store or ordering from Amazon.com. If I could have given '0' stars I would have. L. McDowell

This business is a total scam. I bought 2 waist trainers from this company and I got only one, I sent several messages but all I keep getting was an auto reply and no real resolution to the problem.

I was excited when I found this boutique!
I had a event and hourglass had the perfect item! I contacted hourglass to see if my item I purchased will be on time they say Yes! I purchase 2piece set July 4 it's September 27 still No item! I try calling No response straight to voice messages! I try email still waiting on a response! I try DM's still No response I try contacting on social media still NO! Response! I just want my refund! This place is toxic! It's sad cause it's black own! Please please please Do not order! You will be disappointed! It's not even a 1star it should be a no star! Horrible!

I purchased a waist trainer from Hourglass Gal. I received it after about 3 to 4 weeks I know for sure. It was too small. I sent it back as I paid for shipping to have it sent back. I let them know that I shipped it. They asked for tracking. I sent them tracking. They verified the size that I wanted to exchange the one that was too small. It's been about 2 months and I still have not received the waist trainer. It was a process to where I would have to e- mail and threaten them that I would dispute the charge if I didn't hear from them. I would email and it would take a while for them to even respond back to you. I let them know that I thought they were fraud too. It's all so disgusting. Good luck in purchasing from these people.