Hourglass Cosmetics

Worst customer service I have EVER experienced. I sent 3 inquiries and no response. I ordered two identical items ( and was charged for two) and only one was in the shipment. They drilled me about the box it was shipped in etc. They will not pick up the phone and discuss an issue that was on their end. At least 6 emails back and fourth- my time wasted trying to rectify a issue on their end. Not one apology! I am going back to Chantecaille, Drunk Elephant or Fenty Beauty where they are interested in customer service.

I'm vegan and I was really glad to know about their Vanish product which was a vegan foundation. Another reason why I like this product is it is a stick foundation and I only use stick foundations. They have an amazing shade range so I was able to find my shade very quickly too. It lasted all day at work for me so it is long-lasting and the foundation was not cakey like most stick foundations as well. 100% recommended

Save your money and don't do it. Bought an hourglass palette and quality equivalent to dollar tree makeup. Horrendous customer service. Would not recommend.

Came across Margaret in Hourglass at Harvey Nicholas Dundrum. She was pleasant, helpful and very patient. Will definitely be back to speaking with her.

My most favorite product by theirs would be Ambient Lighting Blush and I have this in two colors which are the champagne rose and brick red. I use the reddish one when I go out with my friends and for parties cuz it pops out more. The other one is used for work as it gives a subtle color to my face. Another product that is like my holy grail would be their Prime and Bronze duo. The primer conceals the regular redness on my face and has a cloudly texture.

Price gouges and onus on customer to pay for delivery on return of goods. Archaic way of doing business. Can't say if products are worth the exorbitant price.