• The Honey Baked Ham

The Honey Baked Ham

Overview

The Honey Baked Ham has a rating of 1.3 stars from 216 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about The Honey Baked Ham most frequently mention customer service, turkey breast, and delivery date problems. The Honey Baked Ham ranks 2084th among Food & Drink sites.

  • Service
    66
  • Value
    65
  • Shipping
    33
  • Returns
    25
  • Quality
    60

This company does not typically respond to reviews

Positive reviews (last 12 months): 8%
Positive
2
Neutral
0
Negative
23
19
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How would you rate The Honey Baked Ham?
Top Positive Review

“Not a good ham the honry crust was gone”

Patricia B.
12/25/23

Purchase the ham and there's no honey on the outside very little. I wish they would have let me pick my own hand I would not pick this one

Top Critical Review

“No honey taste, just extremely salty”

Paula L.
1/1/24

I have bought honey baked hams for 20 yrs or more, and I have never had one taste as my Christmas one did. There was not a bit of a honey taste, and it was dry. The saltiness was so extreme that no one could eat it. It was a weird taste, like it was left in brine water. It also tasted odd, like artificial preservatives were infused in it. I am extremely disappointed and will never purchase one again. What has changed in the production?

Reviews (216)

Rating

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Reviews that mention popular keywords

customer service (59)
Thumbnail of user paulal681
1 review
0 helpful votes
January 1st, 2024

I have bought honey baked hams for 20 yrs or more, and I have never had one taste as my Christmas one did. There was not a bit of a honey taste, and it was dry. The saltiness was so extreme that no one could eat it. It was a weird taste, like it was left in brine water. It also tasted odd, like artificial preservatives were infused in it. I am extremely disappointed and will never purchase one again. What has changed in the production?

Products used:
Almost 4 lb sliced ham

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Value
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Thumbnail of user andrewf1235
78 reviews
86 helpful votes
December 21st, 2023

I hate to say it but Honey Baked Hams are a waste of money.

Very expensive and by the time I get 1/2 way thru it….its nothing but hard meat and fat.

I don't expect a ham to be spiral sliced 100% of the way but over the years past, the slicing only makes it about 1/2 way. The glaze comes off in chunks and is only good to eat like candy by itself.

We end up throwing 1/2 of the ham in the trash along with a 3 pound useless bone.

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Thumbnail of user joreidnv
1 review
0 helpful votes
January 14th, 2024

We have enjoyed ordering and eating the Honey Baked Ham for Christmas for years. We also sent them as gifts to family.
This past Christmas we ordered and received in a timely basis. But when we opened the box and tried to eat the ham for dinner it was awful! It was dry and tasteless. I have never tasted such a bad ham! For the huge cost of the ham we were very disappointed with the product! We will not be purchasing any more in the future!

Products used:
Honey Baked 7 LB ham.

Value
Quality
Thumbnail of user ctjnicd
1 review
0 helpful votes
January 4th, 2024

Ordered December 2023 as we do every year for the past at least 15 years and the honey baked ham and smoked turkey was tasteless and dry. We just thaw and serve so no cooking additional on our part and it was dry. The guests asked was it tofu by the looks of the turkey it was so different in color and texture. Very disappointed.

Thumbnail of user patriciab4629
1 review
0 helpful votes
December 25th, 2023

Purchase the ham and there's no honey on the outside very little. I wish they would have let me pick my own hand I would not pick this one

Thumbnail of user terryb1808
1 review
0 helpful votes
March 4th, 2024

The boneless baked ham is a JOKE, no smoked flavor at all. This company's product has really deteriorated over the years, sad as it used to be great!

Service
Value
Thumbnail of user maethompson66
2 reviews
0 helpful votes
December 25th, 2023

I purchased a bone in honeybaked ham for $100 for christmas. Disappointed in the taste and the look I will no longer be buying hams from this store anymore. The ham was dried out and had a stale old taste. Since Covid they don't allow you to look at the ham before purchase. I will no longer buy ham from the store ever again. My $100 was wasted..

Tip for consumers:
i would like a refund !! the jam was in eatable ..

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Thumbnail of user susanm5778
1 review
1 helpful vote
December 9th, 2023

Since Corp took over and ran out the neighborhood owners, I won't ever go there again. The cheesy potatoes, now replaced with a frozen version was disgusting. Potato's cooked in a milky water with a sprinkle of cheese in the center. The ham was semi frozen, even though I purchase it "Fresh" at their store.
With the clubs now offering fresh sides at a fraction of the cost and selling spiral cut hams with the same glaze, I think Honey Baked will be out of business soon!

Thumbnail of user randallj102
1 review
1 helpful vote
January 2nd, 2022

Years ago, we enjoyed it every year, but then the quality went down and one year we got a horrible ham. Since then, we've only had it a couple times and it was good. This year, we received a gift certificate for a 7 lb. ham and I ordered it online. Unfortunately, the hams were 9 to 10 pounds, so we had to pay a little extra, but we also received a $5.00 discount for picking it up the next day. The ham was $81.00 and the gift certificate $64.00 off of that, we so saved $69.00 on an $81.00 ham. It was delicious and we've enjoyed it for an entire week now. Once the ham is gone, we'll have the ham bone for stock.

The ham was really good, but I'm bound to say that $81.00 for a ham is an outrageous price, even with the price increases in ham the past few years and the current inflationary spike we can thank our political and financial masters in Washington DC for.

Overall: Good Ham, Super High Price... and glad we got a gift certificate for it.

Products used:
Honey Baked Ham for the holidays 2021

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Value
Quality
Thumbnail of user suedziewior
1 review
1 helpful vote
December 28th, 2023

Serves me right! Thought I could take a shortcut and buy a spiral ham and cheesy potatoes. Was I wrong! I purchased the 8 pound bone-in ham.The ham was moist but so overly smoked it was almost inedible. The kids spit it out. This from a family that likes BBQ. Just not for a holiday ham.The cheesy potatoes had no integrity and were watery. I would have been better off with a box of Betty Crocker scalloped potatoes. Lesson learned $120 later. Don't be tempted. Make the ham and sides and buy a dessert!

Thumbnail of user terrid132
1 review
1 helpful vote
December 21st, 2019

I specifically ordered a honey ham to be delivered on 12/20 as a holiday gift. I just received an email that it is being delivered today. I am disappointed with the change in the delivery date. I had wanted delivery on 12/23 but that delivery fee was over $50.00 so I picked the closest delivery date to 12/23 which because of the weekend was 12/20. Why ask when you want the item to arrive if you are going to change the delivery date... so I have since had to notify the person the honey ham was purchased for to let them know to expect it today. Luckily, they will be home.

Thumbnail of user marlap94
1 review
0 helpful votes
December 27th, 2023

I purchased a honey baked ham for Christmas for my family. It's been some years since I last had one. To my dismay I was surprised at how different it tasted. I did not taste any honey glaze at all. The ham itself was quite dry! Boy was I disappointed! I paid 84.00 for a dry blah tasting ham. Another thing to add, it was not spiral cut all the way through. I gave up on the ham after my second serving. At least I know someone was hacking on it taking chunks to work for lunch! I would have been better off with my traditional Walmart honey glazed spiral ham that I normally purchase. So much for Honey baked hams, that was the last one for me.

Products used:
Food/Honey Baked Ham

Thumbnail of user gemcatp
1 review
0 helpful votes
November 25th, 2023

I bought gift cards from raise.com in order to treat my family to a honey baked ham. When ordering on the website, they removed the company coupon saying you can't use discounted gift cards and a coupon. This should be illegal. Someone paid full price for the gift card…and honey baked is getting the full gift card value. There's no reason to cheat people out of a discount. This is just flat out greed. I will never purchase from them again. So honeybaked if you can't do the math, cheating me out of $51 one year will cost you business for decades…and I will tell as many people as I can.

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Thumbnail of user geralds348
2 reviews
0 helpful votes
December 29th, 2023

Turkey was flavorless & dry, tasted terrible. Potatoes cheesy casserole thing hd no cheese & the sauce was runny goo. I definitely got ripped off. Then they charged me 80 USD for SHIPPING / Never again

Thumbnail of user mattb1258
1 review
0 helpful votes
December 22nd, 2023

Ordered a full ham and sides for a Christmas Eve family dinner. It did not show up. Company did not call to inform they messed up and lost the ham. Refused to provide a full refund. I have no need for a $60 side without the ham. Company charged full amount for side and shipping. Customer service was rude and terrible. Will never use this company again.

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Thumbnail of user garetth6
2 reviews
12 helpful votes
November 21st, 2023
Verified purchase

I opened up a box of broccoli casserole and found that it was almost halfway filled. It's missing half of the ingredients
But they sure got what they charge for it.
This will be the last year I will ever purchased from them.

Tip for consumers:
Every year they continue to disappoint me now I'm done

Products used:
Tuscan style broccoli and the honeybaked ham.

Service
Value
Shipping
Quality
Thumbnail of user peter221
1 review
0 helpful votes
February 15th, 2024

I have been a long time customer in the Orlando area. The product was good, the price competitive. No more. I went to the store on Eustis, FL yesterday and placed an order for a ham classic sandwich and a roasted classic sandwich. I asked for both sandwiches to be prepared with Swiss cheese, lettuce, tomato, onions and banana peppers. Since we had good experiences previously in Orlando, I assumed that the sandwiches were prepared properly. BIG Mistake. At home, we uncovered the sandwiches, NO onions or banana peppers but there was mayonnaise on both sandwiches which I NEVER ordered since my son is allergic to mayonnaise. I called the store the next day, no answer 15 mins. After opening. I called customer service, very rude and abrasive, they are sorely lacking in people skills. I called the Pres. Office and spoke with Dominique, wouldn't do anything. Clearly, HBH does NOT value customer loyalty. Also, the portions are MUCH smaller, and the price is MUCH higher. I went online and found over 200 BAD reviews, 3 good reviews. That should tell you everything you need to know - what company deserves your business and take care of you if there is a problem. For me it is NOT HBH.

Thumbnail of user jimbentley4127
1 review
0 helpful votes
November 24th, 2023

We bought a honey bake ham for Thanksgiving and it was the worst we have ever bought. We will buy from Publix for 1/3 the price of honey bake ham.

Products used:
Ham

Service
Value
Shipping
Returns
Quality
Thumbnail of user budhostcorp
1 review
3 helpful votes
November 22nd, 2023

More than a month ago, I ordered the largest size ham for Thanksgiving (tomorrow). I called customer service a few days ago to confirm my order. I was assured the ham would be delivered today. Using the tracking number, I checked on it late this afternoon and was shocked to find it hasn't shipped! I called customer service, and horrible service! I was told it might be delivered Friday, but Thanksgiving with more than 20 in our group is tomorrow, not Friday! If you need a ham for a holiday meal, don't count on it! I will never use this company again!

Service
Value
Shipping
Thumbnail of user leonardk190
1 review
0 helpful votes
November 23rd, 2023

Here it is Thanksgiving Day and I have NO food. I ordered a week ago and never received my order. I will NEVER use this service again and recommend everyone else do the same.

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Returns
Thumbnail of user gerrip15
3 reviews
0 helpful votes
March 18th, 2024

I purchased two $50 gift cards from HBH, then they would not honor the cards. The customer service is clearly not in the US as English is clearly not the first language.

Products used:
Gift Cards

Service
Value
Shipping
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Thumbnail of user danielk1976
1 review
1 helpful vote
November 21st, 2023

I ordered Yam souffle and when I went to pick it up I was told they were out. I said, but I ordered and you charged my card. They asked if I would like a substitute and I said no, that I would have ordered something else if I didn't want the yam souffle. She then said that they have no idea how many of any product will be sold, that they do not set aside online orders. It appears that this is a first come first serve. Kinda like the Seinfeld episode about reserving a rental car. "You know how to take the reservation but cannot hold the reservation." Learn something every day, won't use Honey Baked Ham any more.

Tip for consumers:
That your order may not be available when you come in to pick it up.

Service
Value
Returns
Thumbnail of user peterb2958
1 review
1 helpful vote
November 8th, 2023

Went to the physical location in Northridge to ask questions about heating, sides, etc.

Reserved a ham and 4 sides for TGiving on 11/8/23 but was told I could not prepay for the order except online. Went online, couldn't find my order and called the main number and was told I had to use the Northridge store website to pay. Went to the Northridge site and again had difficulty finding where to pay, even with my two confirmation numbers. Called the store, was told I could not prepay online after all, that I could pay when I picked up the order at the store, despite being told at the store that they didn't take payments at the store (I spoke to a woman who was probably a recent hire.) Ridiculous procedures, I will happily find a ham at a nearby store. Too bad, as this was $150 order and we have frequent parties of 40 or more.

Service
Thumbnail of user ellues
1 review
3 helpful votes
April 15th, 2022

I have bought a HBHam from the same location since 1994. When I arrived to get one today I was told the were "no hams available for walk in customers". I asked if I could make an online order and pick it up and was told no. I guess they don't really want to sell their over priced hams. Good thing the ones at Wegman's are of the price and just as tasty. Never buying from Honey Baked again.

Tip for consumers:
Stay away and get a ham from Wegmans or any other store. HBH are severely overpriced and not even tasty anymore. They have gone down hill.

Products used:
None, they would sell any hams to people who drove to pick up their ham.

Service
Thumbnail of user joeb2847
1 review
0 helpful votes
July 21st, 2023

If you like ice cold ham salad made the day before on a sandwich, then HBH Tallahassee is the place for you. Won't go back.

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Value
Quality

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From the business

Why is HoneyBaked Ham worth it? - Our commitment to food responsibility, including the ethical treatment of animals, and our stance on hormones, steroids, and antibiotics. - Our community responsibility and engagement across the country. We? ۪re co...

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Thumbnail of user rhondac21
HBH Customer Experience Team ..
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