Hobby Lobby

Hobby lobby is a private business & can run their business as they choose. Closed on Sundays, not selling Halloween items, if they want to lose the monumental sales from these & other events they do not see as appropriate for them so be it. My issue is with basic customer service that ALL retail establishments should adhere to.
In a nutshell - the attitude of their employees is far from "Christian". They are actually judgmental & rude. Which leads to their horrendous return policy. I used to be a regular customer & without a receipt they will not return, or even exchange items - sealed in hobby lobby packaging. They actually treat you like a shop lifter - so very Christian.
That is not to mention their archaic checkout system at the register where you can only rely on the young, often uninformed cashiers to give you the correct pricing advertised. If you get a more seasoned employee more often than not they have an attitude.
Their online website is so out of date it's pathetic.
I must say this is the second negative review I have written in my life - I'm not a picky or a difficult customer but I can't NOT comment on this!

I purchased a gift card on 11/22/23. It was to be delivered directly to the recipient out of state within ten business days. Hobby Lobby never sent an email to confirm that the order had been shipped, or an email to confirm delivery. I checked the Order Status and realized it never said that the order "shipped." It still said "processing." I awkwardly confirmed that the recipient still hadn't received the gift card. When I called on 12/27/23, and asked why it hadn't been shipped yet, I was told by a very pleasant worker that it HAD been shipped and that the website status always says "processing" even after delivery. Because it had not yet been activated (because it was never ACTUALLY shipped/delivered), customer service offered to cancel that card and re-issue a new one containing the same gift card message at no extra charge to me. (Generous, right! Go figure.) I agreed to let them issue a new card, to be received in 10 business days. 11 business days later, still no gift card. I called. Another very pleasant worker informed me that the new card had never been sent by the previous worker, but that they had refunded me. Not at all what I asked for or what the rep said. I was never sent an email to inform me of this. I never got any notification of a refund. After searching my card statement, I confirmed that I was refunded on 12/29/23. I will never purchase anything from Hobby Lobby online and I will spread the word far and wide. Their customer service reps are very kind, but this experience has turned me off completely. Until they start sending proper email receipts/confirmations/shipping notices/etc. And update their order status feature through the entire purchase process (like every other company out there; Amazon, Etsy, small businesses, etc), they will continue to "accidentally" rob their customers who send gift cards. Hobby Lobby claims to send the gift card recipient an email to let them know that their card is on the way. I double checked the address. Surprise, surprise: they never got one. What an inefficient website/ordering system. Want proof? See the image attached. My order still shows as "processing." 1/12/24 Shaking my head.

I recently went to buy some items at the West Saint Paul location. While I was paying to the cashier, I realized that the supervisor was very close watching me with intimidation. If he sees a customer having a large quantity of items, it is ok to watch them but not in an intimidated way. He does not know how people feel when being watched very closed. I do not think I want to go back there again. It appears he enjoys intimidating customers like me who are not white.

Your art supplies are for amateurs and are third rate at best. My husband bought me some of your watercolor paper it was so bad I threw it out. Tried to take the other pads back and without a receipt would only give 40% of the price. Their paper is so bad they don't even want it. Go to Micheals or buy online.

A cautionary tale for all who purchase yardage from Hobby Lobby Online. I purchased a bolt of fabric to make two drapery panels. Like many sewists, I did not immediately get to the project, their return policy is 90 days. When constructing the panels I discover the bolt is not a continuous length of fabric, rendering it impossible to move forward as there is a loose seam joining 2 lengths of fabric on the bolt. Hobby Lobby's response? "We do not consider this to be a defect in the fabric"
Beware and inspect upon receipt!

2 of my items were broken very upset they were Christmas gifts. Need to do better on packaging fragile items

I just started trying my hand at crafting and it's been a learning experience! But, purchasing all the items I need at Hobby Lobby has been a smooth transition. They carry everything a crafter needs plus, they always run a discount (depending on the day of the week) You can find the most unique products there. From wood pieces, jewelry pieces to scrap book paper and decorations for the yard! Furniture, beautiful flowers and so much more! I definitely recommend them for crafter's but for anyone looking to find great products at affordable prices!

Very disappointing product. Would not purchase again. See attached note from my daughter. Product didn't work as advertised.

I went into the Waterloo, IA store today with a receipt and damaged merchandise. The balloon straw and the plastic wrap was missing but that shouldn't have prevented an exchange. I informed them the balloon column kit was defective as well. Most of the balloons either popped or were misshapen. They didn't care, the manager kept saying I can't resell that. My reply was you shouldn't it's defective! How rude.

I could not edit my last review, so this is an addendum. Concerning that last purchase, the over all price seemed too high and I suspected some overcharges on sale items. I took everything back and the clerk wasted nearly a half hour trying to determine how the previous clerk rang up the items and could not match everything. She finally went back under the receipts bard code, deleted everything and re-rang it (which is what should have been done in the first place). This is another big issue- this lengthy return/ price check process which would have been facilitated by using sku/ bar codes on each item. Anyway the total overcharge was $50.60 yes, no lie.
Note: whenever returning or doing a price adjustment, all items must be brought back on that particular receipt. And forget about returning fabric. If you take back fabric for whatever reason, it is remeasured. Now if the previous clerk mismeasured or shorted you, they're not going to believe that they made the error. So be very careful when getting fabric and make sure you watch the clerk measuring the yardage.

I was at hobby lobby in Dubuque, Iowa today December 12,2023 probably between 4-5pm and there's a worker (management I do believe or so he pretends to be) he follows women around the store. This ain't the first time he has followed me and gives me the creeps. He treats everyone like they're stealing something. People can't even look around without him trying to follow them. When he stares at you and looking at every move you make. It makes me feel like he might try something with someone sometime. There's no point in saying anything to anybody because the store do care about their guest all the care about is money. So since everyone knows that the store won't do anything about it he's going to do something to somebody one day and it won't be me because I probably won't EVER EVER NEVER NEVER go back to that store unless he's not there. We can only Hope the store will do something but they won't until someone gets hurt and they get sued, and it's coming up soon I bit. I want all the women who go to hobby lobby to be careful and watch your backs and sides. Just be very careful no one knows what he's capable of or what he will do.

I ordered a replacement pitcher for the one my cat broke...It literally sat in.Indianapolis for four days and I could get no.updates. I emailed customer service twice and no one had the courtesy to respond. I doubt I will ever shop there again. Their "values" apparently.do.not extend to customer service for online orders.

This sale leads many customers into a trap because we miss their tiny prints that is very important.
Why do they post the price range in small prints apply to 99 cents?

I feel that I was tricked.

This week I stopped in at our local Springdale, Arkansas, Hobby Lobby since our weather here has been glorious and unseasonably mild, I was ready to leap into spring. I had just watched a YouTube decorating program, "New England.Fine Living," and as the host began to walk through how she is preparing for spring, she certainly inspired me. I entered the store with a definite decorating plan to create a fresh spring atmosphere in our home, and found everything I was looking for. In the photo you'll see a sample of some of the items I bought. After I'd made my purchases, I found I had misplaced my ATM card. A most helpful clerk, Jackie stepped in and focused solely on helping me locate the card. Her helpfulness and the fun items I found made my Hobby Lobby visit a a real success. I'll be bringing spring to our house in early March and adding these items to our Easter decor. Spring is about to bloom in all its glory in our home. Thank you, Jackie. And thanks, Hobby Lobby, for such a warm atmosphere and a kind, helpful staff. You're the best.

The Hobby Lobby in independence, MO has very rude FRONT END Customer Service Management. (2-10-2024)

Will no longer shop@ Hobby Lobby, my close family & friends feel the same. Shameful that hobby lobby supports antisemitism.

Sent wrong plastic models and would not take back or exchange them. Spent 2 hrs writing emails but no help

The store is full of Christmas decorations, but nothing about Hanukkah. They made a decision to stop selling anything that related to Hanukkah.

For a supposedly Christian business, these guys have sleazy business practices. I walked in yesterday, and saw a big sign on the candles, 40% off, so I got several to stock up. When I go to check out, the cashier does not take the 40% off. I reminded her and she pulls out the sign. In tiny little writing at the bottom it says, For any product over $2.99. Out of my 15 items, only 1was over $2.99! But by then you are already checked out and there were 8 people in line behind me(another BIG problem)! So beware this "Christian business" will screw you any way possible!

The radical wierdos reviews here about racism and exploitation, busy lines etc have never been observed by me. It must be an anti religious agenda from trolls from lgbtq wackos groups. Im not religious at all and dont care what the religions are where I buy stuff and I like the store. Its clean, fast lines and no issues.

I purchased a Mario racing toy for my son. It did not work after trying multiple C batteries. So I wanted to return it. Because of how the box was opened they wouldn't process the refund nor give me store credit. Wow, I'm sorry my son was excited a opened the top of the box roughly, however your store is selling nonfunctional children's toys. And this is a store owned by church people. Horrible customer service.

I have been a huge supporter of Hobby Lobby for years. I appreciate the Christian values they uphold. Recently, I had my first issue ever with a product there. I had bought a few sets of tumblers with lids to use as party favors, which I added a custom permanent vinyl print to. Well I never thought to check that the lids fit the tumblers, because I just expected them to fit. At the party, my guests discovered that 4 of the tumblers could not fit lids. We tried every single lid and none of them fit. So 4 of my guests had to leave without party favors, and I wasted my expensive vinyl on the design on the defective cups. When I reached out to customer service, they didn't seem to care at all that I had lost money, time, and had to deal with this frustration. They told me I had to go out of my way to return the product to a store (the nearest one is 30 minutes away from me). They also said they would not be providing any sort of compensation for the money, time, and sanity lost. I even suggested I bring the cups back for a refund (and to verify that the lids in fact don't fit), but letting me keep the cups, since they cannot do anything with them as they are defective and have my custom design on them already. They will not let me do that, nor will they provide me a $5 gift card or coupon as an apology and compensation for the money lost on the vinyl. They literally did nothing to make up for this huge headache, which really surprised and disappointed me. The customer service rep was very cold and uncaring and made no effort to try and help me. I expected so much more from a company I thought shared my values and cared about their customers.

Customer service/store manager- very rude! Signs posted for 50% and 40% sales, the manager would not honor or even willing to go look at the sale tags/items I was wanting to purchase. What's even worse a different customer service employee said they should be honoring the sales that are posted unfortunately she wasn't the one checking my items out. It's very unfortunate because this could be a fabulous store!