• Historical Emporium

Historical Emporium

Overview

Historical Emporium has a rating of 4.9 stars from 11,274 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Historical Emporium most frequently mention customer service, good quality, and wrong size. Historical Emporium ranks 1st among Vintage Clothing sites.

Positive reviews (last 12 months): 93.3%
Positive
28
Neutral
2
Negative
0
4
See all photos

What reviewers want you to know

Positive highlights

  • Customer service is excellent and the products are amazing.
  • Delivery time was decent given the state of things globally (mail certainly slowed down in my country.)

Critical highlights

No critical highlights yet

How would you rate Historical Emporium?
Top Positive Review

“Quinn outing Jacket for Marinel”

Linda F.
12/29/23

Not only was the jacket stunning, but my docent character at the Daly Mansion (Montana) will no doubt catch the eyes of visitors: detail in the seams and button closures, stunning brocade fabric and the style that any Edwardian woman would be proud to wear. Sizing is slightly smaller than I expected, but the fit still is comfortable. Received the package well within the delivery date and lovingly packed. Maribel will be stylin'!

Top Critical Review

“Poor customer service”

Sean M.
2/9/23

Sizing system is poor and they don't support return shipping. They have a bad system to get a gun belt to fit. Also, they expected me to pay return and reshipping fees.

Reviews (11,274)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (287) delivery time (38) gun belt (35) quality products (39)
Thumbnail of user lindaf2822
1 review
0 helpful votes
December 29th, 2023
Verified purchase

Not only was the jacket stunning, but my docent character at the Daly Mansion (Montana) will no doubt catch the eyes of visitors: detail in the seams and button closures, stunning brocade fabric and the style that any Edwardian woman would be proud to wear. Sizing is slightly smaller than I expected, but the fit still is comfortable. Received the package well within the delivery date and lovingly packed. Maribel will be stylin'!

Thumbnail of user melh184
1 review
0 helpful votes
April 13th, 2024
Verified purchase

Submitting orders on weekend usually don't get responses until the week. Historical Emporium responded immediately and the coat was delivered in about three days, regular shipping, from California to central (latitudinally) Oregon.

Thumbnail of user jessec819
1 review
0 helpful votes
February 23rd, 2024
Verified purchase

I was so shocked with the incredible customer service, ease of ordering, quality of products and fast delivery, I was stunned. I've never had such a great experience shopping, in person or online. I can't expressed how surprised and happy I was. I highly recommend Historical Emporium!

Thumbnail of user laughingsalmonbrewingcompanyproprietors
January 19th, 2024
Verified purchase

Ordered my purple velvet smoking robe and BAM 💥 it was instantly delivered. Couldn't ask for better service.

Tip for consumers:
When ordering Smoking Jackets or Robes, suggest the buyer purchase an ascot. I could really use one with my Historical Emporium purple velvet smoking robe. It would take the game to the next level!

Products used:
Smoking Robe

Thumbnail of user scottk2042
1 review
0 helpful votes
October 27th, 2023
Verified purchase

The quality was good, but there was a sizing issue. I found your service rep less than helpful when I asked about sizing. I do not think your sizing chart with Cahill Hats is particularly accurate. That being said, your customer service rep was indifferent and lacked suggestions. I will return and try a size smaller. I buy a lot of hats and I think your sizing may too generous, but the smaller may fit. This is not thanks to your customer service rep, but because I would really like the hat. Enough to incur an extra $27 charge for return postage.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffreys2701
1 review
0 helpful votes
December 9th, 2023
Verified purchase

Perfectly produced so clean and stylish I hate to get. It dirty,even a walking stick would be a great look, I like the pants that match with the button down suspenders

Thumbnail of user belindac280
1 review
0 helpful votes
January 12th, 2024
Verified purchase

Best selection I found. Great quality and price was good. Thank you

Thumbnail of user hunts3
Hunt S.
1 review
1 helpful vote
June 21st, 2019
Verified purchase

Your company should tell all UK customers they will be charged duty on top of the price they've salreasdy said.

Thumbnail of user carlk413
1 review
0 helpful votes
January 5th, 2024
Verified purchase

I received the shirt within days of placing the order. Pleasantly surprised at how quick I got it during the holiday season.

Thumbnail of user leoe85
1 review
0 helpful votes
February 17th, 2024
Verified purchase

Your serves is amazing. I always receive what i order in time

Thumbnail of user seanm1655
1 review
0 helpful votes
February 9th, 2023
Verified purchase

Sizing system is poor and they don't support return shipping. They have a bad system to get a gun belt to fit. Also, they expected me to pay return and reshipping fees.

Tip for consumers:
Never do business with them.

Products used:
Gun belt

Service
Value
Shipping
Returns
Quality
Thumbnail of user duanes308
1 review
0 helpful votes
March 15th, 2024
Verified purchase

Purchased online on Monday, arrived (across country, CA to GA) in TWO DAYS!

Thumbnail of user cyndip41
1 review
0 helpful votes
December 26th, 2023
Verified purchase

Perfect. Well made, fits well, sizing accurate. Will buy again.

Thumbnail of user robj374
1 review
0 helpful votes
December 30th, 2023
Verified purchase

This is the first time we ordered from Historical Emporium, it won't be the last. The order was filled, shipped, and arrived before Christmas even though the order was placed just five days before Christmas. The shipping packaging was great for protecting the order. First rate experience with this company.

Thumbnail of user cmlz
cml Z.
1 review
1 helpful vote
July 3rd, 2020
Verified purchase

Your size chart is not accurate. I used my bust size to order a vest but the actual article of clothing wasn't even close. It's YOUR mistake, but I had to pay an additional $24 to send it back and cover YOUR shipping costs for the exchange. I know of no other company that does that.

Thumbnail of user carlosh456
1 review
0 helpful votes
December 8th, 2023
Verified purchase

Easy to place the order, reasonable prices, delivery on time. Very efficient!

Thumbnail of user richd324
1 review
0 helpful votes
December 2nd, 2023
Verified purchase

I love their inventory. I buy a lot of daily things. I'm a big guy and their things fit nice.

Thumbnail of user satisfactione
Satisfaction e.
1 review
0 helpful votes
September 19th, 2019
Verified purchase

I have made quite a few purchases from Historical Emporium of shirts, trousers, braces, jackets, coats, waist coats and ties, Each product is quality! And the couple of times I contacted customer service, the experience was handled so politely and efficiently! I do not hesitate to recommend Historical Emporium to my friends for quality merchandise and friendly customer service!

Thumbnail of user angelsannef
1 review
0 helpful votes
December 6th, 2023
Verified purchase

An excellent range of clothing. Good product descriptions. Informative reviews. Prompt service and shipping/

Thumbnail of user madhusudhanr3
1 review
0 helpful votes
December 1st, 2023
Verified purchase

Great store and vast selection of well made historical dresses. I highly recommend.

Thumbnail of user mimem3
1 review
0 helpful votes
November 24th, 2023
Verified purchase

Very happy with service and shipping-very fast! Easy to Oder.

Thumbnail of user larryg966
1 review
0 helpful votes
March 4th, 2023
Verified purchase

Leonard was the Staff Member that helped me. I found him to be knowledgeable, professional, and pleasant to talk to. My order arrived in record time! This transaction was totally pleasant and I must say that you have gained not only a new customer, but one who will recommend Historical Emporium to anyone I know looking for merchandise I know you have. Thanks, Leonard!

Thumbnail of user jamesr4746
1 review
0 helpful votes
August 11th, 2023
Verified purchase

You guys have always done your best to get what I purchased to me in a professional timely manor

Service
Value
Shipping
Returns
Quality
Thumbnail of user richardp2758
1 review
0 helpful votes
December 18th, 2022

I had some questions on a few items, they were very helpful answering. Order was received in 2 days, items were of good quality and exactly as seen on website. I did need to return and exchange the pants for a different size (mistake on my part, I ordered my usual waist size, website does suggest measuring just below your naval, generally a size or 2 above your usual). Received replacement within 2 days, they fit perfectly! Highly recommend and I will be ordering more in the near future.

Tip for consumers:
When ordering trousers, follow the instructions and measure around your abdomen just below the naval, generally a size or two above your usual pants waist size.

Products used:
Doc Holliday Shirt, Black Cherry Puff Tie, Black Callahan Dress Trousers

Service
Value
Shipping
Returns
Quality
Thumbnail of user donnaf1239
2 reviews
0 helpful votes
October 25th, 2023
Verified purchase

Got here fast and quality is always amazing. Will definitely being shopping with this company in the future

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

At Historical Emporium, we specialize in victorian, old west and Regency era styles, and provide special event clothing and theatrical costuming to customers worldwide. Our mens formalwear is well suited for wedding, prom, and other formal occasions, and we are proud to serve Victorian, old west and 19th century reenactors, performers, and living history enthusiasts across the US and have thousands of satisfied customers.

Our customers are individual history enthusiasts, as well as major performing arts, motion picture and television production companies, including Columbia Pictures, The History Channel, Disneyland, and the New York Opera.

Business History

We launched our online store in 2003, and we remain a family-owned business.

Company Representative

Thumbnail of user chrisa221
Chris A.

How do I know I can trust these reviews about Historical Emporium?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Historical Emporium?