Item came when expected and wrapped well (although somehow the envelope was torn probably in shipping but someone had taped the tear up really well).
Firstly I received a personal letter of thanks for my order, which I felt was a nice touch.
I was informed via a second letter that the item I'd ordered was out of stock, and that I'd be updated when the item I'd ordered, or a similar item was available, and that my payment would be returned, which it was.
When I saw my item was stuck in customs I reached out and I got a response within an hour. Then when the item came I really loved it. I would definitely order from here again.
Product arrived in good shape but would have been a better experience if You had used UPS for shipping instead of USPS, then wouldn't have had to wait so long for delivery.
Matt was very kind, informative and knowlegable about his products! Looking forward to future business with this website.
It came earlier than expected and was better than I expected
The Hideout is a website that focuses on natural health & beauty supplies. You'll find vegan makeup, handmade soaps, essential oils and many other health & beauty supplies here & get free shipping to anywhere in USA! There are also some home exercise items available as well on here with the way that there are still a lot of people who aren't feeling comfortable going into areas with large groups of people in them. Normally, shipping is fast, but right now, there might be issues at times with shipping that the pandemic has brought upon everything.