Hellofresh.co

I see HelloFresh advertising, saw specials I decided to ordered, my sister and me. Completed information including giving credit card information. After extensive review of the meals with my sister, the meals were not going to work, lots of sausage, pork, beef, spicy food, though had vegetarian they were spicy. Many dishes very ethnic that I could not pronounce the name of food. Site not user friendly to contact customer service. Explained the above, they canceled ordered refused refund. I contacted my credit card who stated charge went through and I did not have product.

Got a $75 gift certificate for Christmas. Went to try and use this and it was a nightmare. Site wouldn't take my order and kept charging my credit card(which you have to give to them in order to redeem the gift). I called and finally got someone to cancel the order. They said to wait 48 hours for the credit and try again. I did and the same results.I called again and finally got someone to cancel this from my credit card and place and order for Jan.17th. On Jan 10th I got an order and a charge to my card of $15.00. It was not what I ordered but I decided to keep this and felt this was the end.On Jan. 17th I got an email I was getting an order. Called Hello Fresh.they said no order was coming and no charges. That evening I got and order and a$62.00 charge. I put this into dispute with my card co. Again on Jan.24th another notice of a delivery. Called and was told I was signed up for their weekly delivery and they could not cancel or credit my card.The charge was for $70.00. I then had to call my credit card co. And put it also into dispute. It's been a frustrating nightmare. Once on the loop you can't get out! This is not a good food service to deal with wether one time or on a regular basis!