• Hebeos UK

Hebeos UK

Overview

Hebeos UK has a rating of 3.34 stars from 1,045 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hebeos UK most frequently mention good quality, wedding dress, and fast delivery. Hebeos UK ranks 8th among Wedding Dresses sites.

  • Quality
    969

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 60.7%
Positive
187
Neutral
19
Negative
102

Instant Feedback

2,044 reviews

27
See all photos

What reviewers want you to know

Positive highlights

  • We were a bit wary ordering a prom dress on line but we gave it a go and my word the dress fits my daughter perfectly.

Critical highlights

  • Delivery was fast but customer service weren't hugely helpful when asking for advice.
How would you rate Hebeos UK?
Top Positive Review

“Amazing”

Kerry K.
2/10/24

Was a bit sceptic after reading reviews on trust pilot, needed 3 of these dresses but only ordered one to be sure, anyway arrived within the time scale, absolutely stunning

Top Critical Review

“Disappointed”

linda i.
4/6/24

Received my dress for my daughter's wedding, totally wrong colour which will not match her colour scheme and definitely not the colour I ordered. During the process of ordering I received a quick response from any emails I sent, but now despite several e mails requesting details of how I return dress and refund I am getting absolutely no response! So not only do I have to get another dress I am £150 out of pocket! I am now going to have to go through PayPal to try and get a resolution

Reviews (1,045)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (103) prom dress (96)
Thumbnail of user sharonh1478
1 review
0 helpful votes
July 14th, 2021
Verified purchase

Ordered wedding shoes and they're absolutely beautiful. But box was damaged and came almost flat packed Definitely threw about on transit, dints and creases in the shoes. Thankfully they were satin so I took a hair dryer to them to get out the creases. Which mostly worked. Recording another pair would have been to no benefit as I'm sure they would have arrived the same way. So product beautiful just maybe packaging could be improved for international sales

Reason I chose this business:

Large selection

Reason I chose this product:

Beautiful exactly what I wanted

Quality
Thumbnail of user gerganag1
1 review
0 helpful votes
April 2nd, 2024
Verified purchase

It's amazing. Just like the picture. I am really happy with the product. Thank you very much 😊

Thumbnail of user kerryk277
1 review
0 helpful votes
February 10th, 2024
Verified purchase

Was a bit sceptic after reading reviews on trust pilot, needed 3 of these dresses but only ordered one to be sure, anyway arrived within the time scale, absolutely stunning

Reason I chose this business:

Only place that had similar to what I was looking for

Reason I chose this product:

Loved the design

Quality
Thumbnail of user lauras3462
1 review
0 helpful votes
April 19th, 2023
Verified purchase

I Was a-bit hesitant to order. But it ms exactly what I wanted thank you

Quality
Thumbnail of user evelinet5
1 review
0 helpful votes
April 4th, 2024
Verified purchase

The material is amazing and it fits very well. Would definitely recommend and would buy from here again. Thank u so much! 🥰

Thumbnail of user dawny46
1 review
0 helpful votes
June 22nd, 2021
Verified purchase

Size guide very good, dress fits like a dream - we deducted 5cm from the finished length we wanted (which was a couple of cm off the floor) but dress still touches the floor in high heels! Not to worry, looks amazing and my daughter is delighted as it's for her prom. Overall very happy with quality and service!

Reason I chose this business:

Found image of dress on internet search, which was just what we were looking for.

Reason I chose this product:

Dress was perfect shade of green my daughter wanted. I thought it was excellent value for a made to measure dress!

Quality
Thumbnail of user daniellem1225
1 review
0 helpful votes
August 31st, 2023
Verified purchase

Didn't take long to deliver. Very happy with it. Will order again from website. Dying to wear on my wedding day

Reason I chose this business:

Dresses were fab

Reason I chose this product:

Loved the dresses

Quality
Thumbnail of user cathyb501
1 review
0 helpful votes
June 8th, 2021
Verified purchase

Ordered a prom dress for my daughter. After reading some external reviews I was dubious about the standard of dress we would receive. I can say it has exceeded expectations. Ordering was simple, I ordered a standard size dress and measured my daughter, went for the bigger size of her measurements. Really pleased with the fit, we will only need to take the length up.
The colour is beautiful and just as it says. Delivery was quick and tracked. Overall I would recommend this site.

Reason I chose this business:

There was more variety and prices were cheaper from shops.

Reason I chose this product:

It was the style of dress we had been looking for in a reasonable price range

Quality
Thumbnail of user mandip13
1 review
0 helpful votes
July 20th, 2021
Verified purchase

I am having g trouble trying to return the item I can't find clear instructions

Reason I chose this business:

Dresses look good

Reason I chose this product:

Wedding dress but I dont like the fit

Quality
Thumbnail of user amyc2811
1 review
0 helpful votes
March 31st, 2024
Verified purchase

Was a little skeptical, as I was ordering something that I was not able to feel or touch. However, I have to say once it we received it the dress was absolutely beautiful. The colour was beautiful and looked great on. We ordered a size 6 true size.
Very happy with purchase thank you

Thumbnail of user lindai939
1 review
0 helpful votes
April 6th, 2024
Verified purchase

Received my dress for my daughter's wedding, totally wrong colour which will not match her colour scheme and definitely not the colour I ordered. During the process of ordering I received a quick response from any emails I sent, but now despite several e mails requesting details of how I return dress and refund I am getting absolutely no response! So not only do I have to get another dress I am £150 out of pocket! I am now going to have to go through PayPal to try and get a resolution

Thumbnail of user susanh4177
1 review
0 helpful votes
July 28th, 2023
Verified purchase

Only just over 2 weeks for delivery, tracking information was good. Dress is very well made and true to size. Overall great experience ordering with Hebeos.

Reason I chose this business:

Great array of different dresses and good prices.

Reason I chose this product:

Loved the design of my wedding gown.

Quality
Thumbnail of user charlottet127
1 review
0 helpful votes
June 13th, 2021
Verified purchase

Very good service. Dress came much quicker than expected. It fitted beautifully only a tiny bit too long but otherwise extremely happy with the whole experience. We were very nervous ordering online but would definitely do it again.

Reason I chose this business:

Reviews were good and we liked the dresses.

Reason I chose this product:

My daughter chose it, was just what she was looking for.

Quality
Thumbnail of user danielleh830
1 review
0 helpful votes
January 13th, 2023
Verified purchase

I ordered a dress on December 17th and was very nervous because of the reviews. I was expecting a confirmation email when the dress shipped and never got one but my dress came in the second week of January. Super fast shipping and the dress is absolutely beautiful. I would recommend Hebeos. The dress is better quality than the dresses we've tried on in store and a third of the price.

Quality
Thumbnail of user colew86
1 review
0 helpful votes
June 12th, 2023
Verified purchase

Unfortunately it hasn't been a great experience. Placed an order online for prom, dress takes roughly 2x weeks to get here for it to be the wrong colour as advertised on the website. Customer service is non existent expect to wait upto 48hours per email you send with very little communication on their end. I would not recommend!

Customer service is horrific - slow replies with very little help or knowledge.

Reason I chose this business:

Product/Colour

Service
Quality
Thumbnail of user nicolek1323
1 review
0 helpful votes
November 4th, 2023
Verified purchase

The style, color, fabric and fit were all as promised! A dress that's in our budget, but looks beyond our budget! My daughter is thrilled with the dress

Reason I chose this business:

The reviews, and real life pictures of past customers increased my confidence in the company more than others.

Reason I chose this product:

The real life pictures of past clients wearing the dress, showed it to be “as advertised”.

Quality
Thumbnail of user maggiem487
1 review
0 helpful votes
April 3rd, 2024

Hebeos and other companies all use the same photot, just pasting different heads (look at the pictures), the copy and paste exactly the same reviews that they write themselves. I ordered wedding dress that never arrived. I was fooled and misleaded with delivery dates. I asked once about the dress built in bra, since then every few days I was getting the same reply over and over repeatitive... I was told to just 'be patient and wait' which I find very rude, customer service is SHOCKING. The dresses are made in China, you'll be lucky to receive your order at all. One week to my wedding and I am left with no dress and no money. Wish I saw these bad reviews before I wasted my money. Website now reported for scam and my solicitor will deal with lost money. I am absolutely disappointed and raging deep inside!

Tip for consumers:
The customer service is rude, untrained, unable to communicate effectively, not reliable, they make people pay for fake dresses, they use the same fake reviews, photos and description on different websites

Products used:
None, never received any order 😡

Service
Value
Shipping
Returns
Quality
Thumbnail of user angelag1983
1 review
0 helpful votes
May 31st, 2023
Verified purchase

We were weary buying a dress online, as often they come looking nothing like the picture and cheap material. The prom dress we got was exactly like this picture and just as much volume. It's beautiful

Reason I chose this business:

Just came across it online

Reason I chose this product:

For my daughters prom

Quality
Thumbnail of user lauram4047
1 review
0 helpful votes
April 18th, 2024
Verified purchase

Ordered a custom made A line prom dress for my daughter. The work is impeccable. So well made and measured exactly to my daughters requirements. She looks absolutely stunning in it

Reason I chose this business:

I chose Hebeos because my daughter has a small body frame at top but has muscular hips and thighs from playing rugby and wouldn't have been able to get a dress all one size

Reason I chose this product:

Simple, elegant design

Quality
Thumbnail of user dorkya
1 review
0 helpful votes
October 24th, 2023
Verified purchase

Good. Good customer service experience. Delivery time OK. I will recommend

Quality
Thumbnail of user jom216
1 review
1 helpful vote
February 16th, 2020

Bought a wedding dress, dress was cheap and material awful. Asked to return and they refused! Appalling customer services. Do not buy

Thumbnail of user paulc2058
1 review
0 helpful votes
July 1st, 2021
Verified purchase

All i can say is i have read all the reviews mostly the bad and was concerend. How ever my grand daughters prom dress was perfect, my wife is a seamstress and very fussy when it comes to clothes and was very pleased with her dress. So i would recomend this company to anybody. Just make sure you give the correct sizes and hight is important. Also the communication with hebos was easy. My name is Paul Chappell i live in Gloucestershire England

Reason I chose this product:

Looked great

Quality
Thumbnail of user morganm468
1 review
0 helpful votes
May 31st, 2023
Verified purchase

Very nice quality, a little different then the picture on the website. Describes that it is off the shoulder but has no support in the chest area and must where the straps over the shoulder to make the dress work. So other customers should keep that in mind! Overall size fit perfect just had to get it hemmed a tad in the front and tighten the straps. Delivery was very fast, received the dress a week early

Reason I chose this business:

Saw an ad for it on Instagram and saw great reviews on the website

Reason I chose this product:

Beacuse I needed a wedding dress

Quality
Thumbnail of user lucyb231
2 reviews
0 helpful votes
January 27th, 2023
Verified purchase

Overall good however the shipping took longer than expected but dress looks amazing and good quity

got back relatively quickly and were helpful and communicative

Service
Quality
Thumbnail of user dionisiaw2
1 review
0 helpful votes
September 23rd, 2022
Verified purchase

Excellent service but I was hoping for the measurement a little bit clearer especially on the hips side

Reason I chose this business:

They got the design I like

Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Discover the latest Hebeos UK dresses, prom, wedding, bridesmaid, evening dresses and shoes, enjoy the cheap discounted prices, Be wonderful for your big day!

Company Representative

Thumbnail of user stevej176
HEBEOS S.
Typically does not respond to reviews

How do I know I can trust these reviews about Hebeos UK?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Hebeos UK?