Handy

Multiple reschedules, customer service not helpful, sent installation tech to our house who came unprepared for the project we had requested and paid upfront for through Crate & Barrel. No proactive communication from Handy about what to expect throughout the process. A total exercise in frustration that took over 3 weeks just to get a dining room light installed. Thumbtack is infinitely more reliable.

This is my first time using handy to install my new television on the wall over my fireplace. Diego contacted me on the day of install. He told me what time he will arrive at my home. Diego is it true professional neat,clean, and very friendly to work with. He showed me how to use the functions and told me the best angle to use while sitting on my couch. I would recommend Diego to anyone looking for a true professional!

I had a highly unsatisfactory experience with Handy. My primary issue revolves around their billing practices; I was charged twice, including a cancellation fee for a plan that Handy itself cancelled. This seems utterly unfair and raises questions about their ethical practices.

Furthermore, the operational logistics of Handy are also concerning. The cleaners assigned to my home were often located far away, adversely affecting the quality of service they could provide. While this is no reflection on the cleaners' efforts, it indicates a lack of consideration from Handy in matching clients with nearby professionals.

My dissatisfaction extends to Handy's financial model as well. It appears that a significant portion of the charges do not go to the cleaners, who are the backbone of their service. This disparity is troubling and suggests a profit-centric approach at the expense of fair compensation for their workers.

Another point of frustration is the rigidity and lack of transparency in their booking system. Altering or cancelling cleaning appointments often leads to unjustified charges, and the system doesn't seem to account for changes effectively. This lack of flexibility and clarity in their process is a major drawback.

Lastly, customer support is another area where Handy falls short. When technical issues arise with the app, there is no option to speak with a human representative over the phone for assistance, which can be incredibly frustrating and inefficient.

Overall, my experience with Handy has been far from satisfactory. Their service model not only inconveniences customers but also seems to undervalue their own cleaners. I would not recommend their services based on these multiple concerns.

They overcharged me $121.00 for a house cleaning. The person they sent did a wonderful job. But I have sent several messages telling them I was overcharged and NOBODY is responding. It's extremely hard to get contact with this company. I have discontinued using them for this reason.

My assembler, Mark, arrived right on time and made quick work of the assembly, which would have taken me half a day on my own. He was polite, efficient, and communicated effectively.

I wish it were easier to schedule appointments more quickly with Handy, but that's nothing to do with Mark.

Booked an end of tenancy clean. Was easy to book and arrange. Their app made getting in touch and managing the booking easy. Shantel was prompt friendly and professional. Will definitely use them again

Had a 10-1 pm appointment for a fan install. First strike, appointment was set without contacting me, via text. Next when I spoke to Jen with service center, they say running late. Then she hung up on me. Tech never returned my calls, Handy never reached out to me. At this time, I recommend avoid them at all cost. P.S. Lowes was also of very little help.

Very friendly, fast, & thorough!
Would use this service again.
Handy employee was on time, efficient, & all around great.

So my pro did not show up to the scheduled time. Handy was only willing to offer a $10 no show credit for the pro not showing up. However they have the nerve to charge $25 for late cancellation if within 24 hours. I definitely am NOT recommending 'Handy.com' to anyone due to customer service. I have reschedule for another pro so i will at least see if the pro side does the job. If not i will have to write another review on that. Right now 'Handy.com' will only credit me not refund me my the inconvenience fee as to why i am still using the service.

Installer arrived at the specified time, did a thorough job and was professional. Very happy with the way the project worked out!

They cancelled one hour before time to install only two days before Christmas. Ruined my present. Then only mount my TV when I bought TV and Soundbar. $50 more! Beware. Website did not allow communication with anyone. Just a call center sakes group. No after sale service.

The smoker grill was never assembled by Bryce because it is yet to arrive. Today is February 14 and I'm still waiting for its arrival. I am very displeased because I never setup the date and time for the Handy Technician to arrive. I believe I am due a refund or a Technician to return and complete the task I paid in advance whenever the Smoker Grill arrives. Would it not be a better practice for you or your company to check with the client or homeowner to verify the product to be assembled has arrived before you take it on your own to send out a Technician. If this is not resolved I definitely will be filling a complaint with the Better Business Bureau but I wanted to at least give Handy a chance to rectify this poor service. Signed, Very Displeased, Gregory W. Sims Indianapolis and *******@Icloud.com *******815.

I am so disappointed with the service today. The pro was over 2 hours late, nor she did not bring any cleaning supplies. Nothing, no rags or sponges or a vacuum or broom. The app showed my address incorrectly and when I contacted customer service they did not correct the issue, just saying that the app needs to restarted but it showed the wrong location on both mine and the pros app even after we restarted. Now she was 2 1/2 late. I scheduled during a time my son would be at work so he didnt disturb the service but since the pro was so late, he was off work and needed to be at home to work from his home office. I requested a partial refund but was only offered a $5 credit. When I returned home I discovered that she broke my cleaning supplies hanger getting a broom down and the floor was not completely swept. None of it was mopped at all. I will not be using handy in the future nor will I be recommending the service

I've had Ronnieandre clean for me twice. He shows up on time, comes in and completes expected services per the online description. He always let's me know what room he'll be in and what he's doing which helps me feel comfortable. I'm looking forward to working with Ronnieandre again soon.

Be careful. They (Handy cleaning) have a way of getting you in a commintment contract without you even knowing it. This company is so frustrating.(Handy is with Angi.) You get charged whatever they want and you aren't aware until its out of your account. I had a cleaning booking cancel on me 4 times in a row, with the last time with a half hour notice. Customer service is a joke. Its a someone from a different country with little english abilty and no authority to solve the many issues.I deeply REGRET doing business with them. I have spent hours trying to get my money back, which they only do as a "Angi credit" and then when I booked a cleaning to use that credit, they charged my account $104. They would not refund it unless I cancelled the cleaning booking (which I really needed to have)
PLEASE don't be scammed by this company!

Handy service is awesome and they have dedicated workers and detailed oriented. I would truly equivocal recommend their services to any of my associates

Today, Handy sent Marsena E. As the pro to clean my house. She was very meticulous about her work and did it with a pleasant attitude. I highly recommend her!

First time using handy to install my new television on the wall over my fireplace. Diego contacted me on the day of install. He told me what time he will arrive at my home. Diego is it true professional neat,clean, and very friendly to work with.

Great guy! Great work! True professional. He communicated and gave updates leading up to the job, was on time and efficient.

Peter was an exceptional appliance installer. He was professional, worked hard, used his problem solving skills to ensure a proper installation and was funny too!
We highly recommend Peter as he made up for our poor experience with scheduling. It shouldn't take 5 appointments to get an installation. We sent a review to Costco also.

Awesome services. Folks were on time and provided services more than expected. Extraordinary people.

Jefferson did and excellent job installing my trundle bed. I will use him again for other work I need done.
He is professional and friendly.

I highly recommend reconsidering before engaging in any transactions with Handy/Angi. Our experience with their Haul Away Service, arranged through Walmart, left much to be desired. Despite Walmart indicating that the service was complimentary with a mattress purchase, the "professional" sent by Angi exploited the situation, demanding an extra fee under the pretext that King size mattresses were not covered. He insisted on a $60 payment, asserting that this was a discounted rate from the supposed standard $120, and warned of potential additional charges if the mattress was returned to Walmart.

To add insult to injury, the service provider urged me to approve an extra 1 hour and 45 minutes of comp time, even though the entire job took a mere 5 minutes, during which I assisted in loading the mattress. Following this incident, I reached out to both Walmart and Angi, and both agreed that such charges were unwarranted. While Angi committed to refunding the haul away fee, they refused to reimburse the $60 paid to their "professional."

Despite numerous attempts through calls and emails, it appears that Angi lacks concern for their customers, casting a shadow over their business values. I strongly discourage anyone from availing of their services to avoid falling prey to such deceptive practices. What's particularly concerning is that the individual responsible for this incident is still permitted to offer services in our residence, highlighting a lack of accountability. Instead of terminating his employment, Angi chose to let him continue, potentially scamming the next unsuspecting customer.

Moreover, the frustration was exacerbated by the offshore customer service, making communication with Angi even more challenging. Conversations with representatives in India, following a repetitive script, added to the overall dissatisfaction with the company's handling of the situation. Angi should strive for improvement in both service transparency and customer support, and reconsider the impact of their business practices on consumer trust.