H20wireless

I tried H20's pay as you go 3 month plan this year for a stateside trip. Upon activation and attempted use in Marietta, OH, it provided no working cell signal from its AT&T tower system. For my first month, I never had a working signal and thus was unable to use the phone at all for calls, texts, or data. I not only kept my data turned off (as I always do), I kept the phone turned off since it offered no service.

When I moved on to Cincinnati a month later, I picked up a cell phone signal and tried to make a few calls and texts, but still had no service. Seven tedious, difficult, phone calls with H2O reps eventually revealed that I had no credit. They detailed 5 dates and details of usage from the time I was in Marietta with no working signal, including one time when I was certainly in bed sleeping (with the phone off). In other words, all of the charges were for use that I didn't and couldn't have made.

I can't explain how bogus calls got added to my phone account, only that they were not valid charges for my use of their service. OK, so did the company try to make things right by cancelling the bogus charges in order to maintain my account? No, they insisted I add more money to the account. If I can't trust them with $10 in the first month, why would I trust them with more payments in the future?

My case reveals two problems with the company's service. First, it's susceptible to false charges, and second, the customer service is unwilling to correct such mistakes in order to retain customers. This is a bad combination worth staying away from.