Grandpavilion.co.za

I have been to Grand Pavilion on a number of occasions and to be honest it was really enjoyable except for the last time.
We must have waited about 30 minutes for service once we had been seated. Every time we asked a waiter to order something they said they would call our waiter and he just never came. We then ordered a steak and asked for it to be cooked rare it came out really well done. We never asked to sent it back because who knows what you going to get when a new one comes back. I simply located the manager expressed our disappointment with the food and service and paid and left. There was no apology from the manager no compensation for the food etc. The Steak was so over done we had one bite, put it in a take away bag and gave it to our dogs. That was R325 for the steak. At that price I want my steak cooked the way I asked for it. Truly disappointment as in the past the service and food has been exceptional.